Log in or create a free Rosenverse account to watch this video.
Log in Create free account100s of community videos are available to free members. Conference talks are generally available to Gold members.
Design Now! The Agenda for Action
Summary
Key Insights
-
•
Small side projects can seed major healthcare initiatives over time.
-
•
Personal motivation, like Johan’s health card, can spur innovation despite lack of initial funding.
-
•
Healthcare design requires narrow focus due to the system's immense complexity.
-
•
Iterating many ideas improves the chance of producing impactful solutions.
-
•
Economic interests, especially in private healthcare, often conflict with user-centered design goals.
-
•
Civic stamina and grit are critical for sustaining long-term policy and system changes.
-
•
Designing for policy and systemic context is as important as user experience design.
-
•
Technical interoperability advances, such as open source testing tools, have paved the way for national data standards.
-
•
Patient data ownership is a complex but essential future focus, requiring legal and technical innovation.
-
•
Non-binding local ballots can be effective signals towards broader health policy changes.
Notable Quotes
"Nobody asked for this damn thing, nobody funded it, but we just made it."
"If someone says hell no, don’t stop, keep going."
"The more ideas you make, the quality of your ideas also goes up."
"Why the hell would you wanna move the furniture?—Gropius on design arrogance."
"For every dollar spent on cancer care, roughly four are spent on administration."
"HIPAA isn’t that complicated; sending data to patients only needs two sentences."
"If you get eight people who give a crap together, you can start a federal agency."
"Designing healthcare means thinking about how your city, state, and nation work."
"You have to find your needle focus and go after it."
"Civic stamina is the grind of hearing no a lot while pushing toward yes."
Or choose a question:
More Videos
"If you said are you creative, I’m gonna say hell yeah."
Dr. Karl JeffriesThe Science of Creativity for DesignOps
January 8, 2024
"We use Alexa’s personification for good, fun, and delight, but we don’t advertise, especially because there may be kids listening."
Amy MarquezINVEST: Discussion
June 15, 2018
"When you look at data without training, confirmation bias makes you just find what you already believe."
Steve Portigal Chris Chapo Kelly Goto Christian RohrerDiscussion
May 13, 2015
"Dedicated staffing gives designers deep vertical mastery but limits horizontal experience."
Alicia MootyDesign Staffing Models
September 30, 2021
"We may not have tech prowess but our sticky notes, card sorts, and test reports are our real superpowers."
Ana Maria Montero Barrantes Aditi Dhar Michelle Kaplan Nate Osborne Matt LaurenceThe Authentic UX Talent Show
January 8, 2024
"Field usability testing showed stakeholders immediately how much value UX can add by catching issues before deployment."
Lada Gorlenko Sharbani Dhar Sébastien Malo Rob Mitzel Ivana Ng Michal Anne RogondinoTheme 1: Discussion
January 8, 2024
"Our principle is that whatever we build must help researchers avoid becoming a silo."
Sofia QuinteroThe Product Philosophy Behind EnjoyHQ
March 10, 2021
"Innovation is very much a team sport."
Laura KleinUnique challenges of innovation in enterprises
April 23, 2020
"At Hotcho, we started with a qualitative focus, swung too far into quantitative, and then found a balanced middle ground."
Andrew MichaelBuilding a Product Insights Team
March 10, 2022
Latest Books All books
Dig deeper with the Rosenbot
How do current pressures like AI tools and offshoring affect designers’ sense of purpose and warmth in design?
How has the collapse of design institutions like IDEO impacted designers’ professional identity?
How can organizations prevent design system knowledge from being an undocumented API surface reliant on specific individuals?