"I believe that enterprise UX is about fixing broken s**t."

"It's possible to build for just one person or just a handful of people because you're not coding, you're prompting."

"I'm leaning heavily on AI to visualize concepts that were previously confined to my mind's eye."

"Our authors go through a rigorous editorial process and our speakers prepare for three months to be on stage."

"Using handwriting as an interface minimizes distractions from AI augmentations."

"AI-powered personalization represents the next frontier in marketing effectiveness."

"The best tool for you may change and evolve, so stay flexible."

"What if you didn't know there were important questions you should be asking?"

"We're going to show you how they've been using AI both on Miro and not on Miro."

"Our goal is to show how AI can elevate our design craft rather than replace it."

"It's not about adding features we think are cool, it's about solving real problems."

"Organizations must build a culture of safe experimentation and reward curiosity."

"Are you really even practicing human-centered design?"

"You need to test and bring users along to understand AI's impact."

"We must be careful to not let hype overshadow the ethical concerns surrounding AI."

"Organizations often face the challenge of being cost-averse and relying on quick insights, which can be a trap if not managed properly."

"We need to empower AI to understand the intent behind user queries for effective interactions."

"AI biases can affect human decision making profoundly."

"It's good to try to find the people that explain things well or that you like."

"We are not replacing user research; we are enhancing it by providing immediate, actionable insights for teams that may lack the resources."

"This project has raised a lot of awareness within the company about sustainability opportunities."

"Community is profoundly important but also quite challenging."

"Titles will continue to change as skills evolve."

"AI is perceived as the shiny, sparkly thing while many undervalue the practical applications that truly address user needs."

"My boss asked me to stop writing email and do real work."

"We help organizations build relationships with their audiences just like people do."

"We spend all of our time up here in our heads, and we unintentionally hold other people to the same standards."

"Designing for sustainability can lead to profound collective action when people come together."

"Best practices fail in complex domains because they ignore context."

"This book means a lot to me. It took me several years to put together."

"If you can, ask your former employer for permission to showcase your work."

"There's often no point in doing research if people aren’t taking it in and trusting it."

"It's a journey that requires a village."

"Craft in design reflects care, attention to detail, and the presence of a maker."

"What doesn't kill you will only make you stronger."

"Welcome to day three, reclaiming our value as researchers."

"Engaging with the stories behind data is crucial for deeper understanding and connection."

"Not all data and insights should be shared, especially when harm may result."

"Power can feel uncomfortable, especially when we are not usually put in that position in our work."

"Triangulate your insights beyond just one source to build a holistic perspective."

"Using plain everyday words helps meet people where they're at."

"Minimizing harm doesn't erase it; it simply makes it easier to ignore."

"The future belongs to those who can see systems and relationships."

"We can't solve a problem like racism in 14 weeks; let’s unpack what we can tackle."

"Do we scramble to regain our footing exactly where we stood before, or do we take a step in a new direction?"

"Binary logistic regression enables us to predict the probability of outcomes based on multiple factors."

"It's not about did they listen to research; it's about did we learn something together?"

"Participatory research isn't just a method, it is a mindset."

"It's about amplifying human understanding through narratives collected at scale."

"Correlation does not equal causation - to say X causes Y, you really need to do an experiment."

"I am particularly passionate about behavioral science as a way to understand why people do things so we can influence that in a more meaningful way."

"There are no right or wrong answers in this session."

"Meta-analysis helps surface trends that might otherwise be hidden within isolated studies."

"Human beings are not a monolith; people always want to have their voices heard."

"Cultural considerations in research include understanding local holidays and societal norms."

"Research is at a critical moment."

"Clear visuals and customer-centered narratives help bridge understanding."

"Autocorrect is assistive technology that can save your bacon for those who struggle with typing."

"Research isn’t done just for the sake of research; it should matter more to organizations."

"It's not about ownership, it's about impact."

"To maximize research impact, we should view AI as a means to amplify human insight, not as a replacement."

"It doesn't matter how much data you have if you don't ask the right question."

"The only way to do it wrong is to not do it at all."

"When participants feel seen and valued, they are far more likely to engage with companies."

"We can’t assume there’s a single truth that we can speak to a single story."

"We are kind of dancing with these polarities."

"Who wants to be the mink around here? No one."

"If you want to go fast, you go alone. But if you want to go far, go together."

"Ignoring established skills from fields like librarianship can hinder our growth in research."

"I experienced a tangible sense of connection to the people at this conference through a simple act of singing together."

"People with disabilities are very appreciative and they're willing to help us learn."

"The goal of the project was to disseminate information—nothing about it ever said sustainability."

"We're not building the perfect model; we're improving the user experience within defined parameters."

"It's essential to provide users agency while incorporating AI suggestions."

"The goal of experiments isn't to make things work, it's to learn."

"An empowered user can advocate for themselves and make choices that suit their needs."

"What happens when you weave intelligence into digital interfaces is a core question for sentient design."

"The challenge is to align our insights with the fast-evolving goals of the business."

"If Alice doesn't believe Charlie, she's going to resent him."

"When we start to think about bias, it's not just in the UX context but globally."

"Let's not get in the way, but rather bring awareness to make it easier for users to choose greener options."

"Designers need to learn to work in partnership with AI, treating it as an active collaborator."

"We’re looking at them by their interior cognition, their inner thinking, their emotional reactions."

"The magic of statistics comes from how it can help predict what's true and what's real."

"The more participatory it practices, the deeper and more intentional the engagement needs to be."

"We want to make sure the privacy of participants stays in place."

"I designed a needs assessment to ask some questions and figure out what is the situation on the ground."

"We hope to spark your curiosity about data services and continue the conversation."

"A shared language and understanding can amplify the impact of service design within an organization."

"Our projects are often boxed in, linear models that hinder deeper systemic exploration."

"When it comes to the external aspects of leadership, how do we engage with the ecosystem?"

"When we exclude people with disabilities, we exclude a growing market of users who want to engage with our products."

"Every designer recognizes the iterative nature of the design process."

"We cannot test everything in the live environment; we use creative methods instead."

"Service design is often happening in disguise, recognized as critical but not labeled as such."

"It's easy to miss obstacles that are below the surface."

"By taking small moments to shift perspectives, you can unlock new ways of thinking."

"As we get older, our hand-eye coordination isn't what it once was, and our cognition and memory aren't what they once were."

"We can’t create better planning processes without the active engagement of planning teams in every stage of design."

"We wanted to design a community that would be missed if it were gone."