Rosenverse

Quotes from recent talks

Daniel Gloyd

"We don’t thrive individually or collectively without the warmth that emerges from meaningful connection."

Daniel Gloyd

Transcendent Experience (ZX) Design: A Design Framework for Human Connection

August 6, 2026

Rachel Garb

"I wasn’t drawn to product work anymore because the fluid intelligence needed to navigate it felt out of reach."

Rachel Garb

Exit Interview #7: Facing a blank slate in retirement when constraints are all you’ve ever known

August 5, 2026

Anne Cantera

"A lot of AI products are not failing because of the models. They're failing because nobody designed the experience around it."

Anne Cantera

The New Design Stack: The Skills Traditional Designers Need to Add To Their Toolboxes ASAP

July 29, 2026

Julia Cowing

"Research isn’t about producing reports, it’s about meeting teams where they are so that they can make better decisions."

Julia Cowing

From Researcher to Builder: Vibe Coding Tomer Sharon's Method Finder

July 23, 2026

Uday Gajendar

"The argument is not between the people, it’s an argument with the thing."

Uday Gajendar Robin Beers

Making the Invisible Visible: The most critical deliverable isn't always the design

July 22, 2026

Greg Baker

"I feel like there’s going to be less of these in-house roles inside big agencies in the future."

Greg Baker

Exploring What Decades of Expertise Can Do Outside a Traditional Tech Role

July 16, 2026

Joe Elmendorf

"I didn’t magically have crystal-clear thoughts. I changed the conditions just enough."

Joe Elmendorf

Shitty Maps: A Trojan Horse for Sensemaking

July 9, 2026

Santiago Bustelo

"The system I’m building helps show clients that almost imperceptible color adjustments can make their brand accessible."

Santiago Bustelo

Bridging the Gap Between Compliance and Design Quality

July 2, 2026

Catt Small

"AI can help tailor upward communications, but you still need to consider the idiosyncrasies of your audience."

Catt Small

How the most senior designers are using AI in their work right now

July 1, 2026

George Aye

"Most people assume Medicare covers long-term care, but it doesn't."

George Aye

Designing a New Social Contract

June 25, 2026

Angelos Arnis

"AI cannot extrapolate futures that have no precedent; it only recombines patterns from existing data."

Angelos Arnis

Our Fragmented Identity

June 12, 2026

Peter Van Dijck

"UX people can help build the future of AI if we strap on our backpack, meaning our core skills."

Peter Van Dijck

Building new AI skills: Creating outsized UX value with evals

June 10, 2026

Rikki Teeters

"When anyone can make anything very fast and cheap, the role of UX is evolving."

Rikki Teeters

Concept to code: Transforming ideas into functional products with Kiro

June 10, 2026

Anil Dash

"Burnout comes from moral injury, not from working too hard or long hours."

Anil Dash

Designing with power in the age of AI

June 10, 2026

David Eisner

"There’s so much context you have to add around your product because it might not even be named in the code base."

David Eisner Changying (Z) Zheng Amelia Wattenberger Elyse Holladay

From prototype to production: Vibe coding design for real engineering systems

June 10, 2026

Snehal Pendharkar

"AI helped me challenge operational workflows and ask why approvals happen multiple times across systems."

Snehal Pendharkar

Conducting pre-research with AI agent personas: Pressure-testing concepts for expert workflows

June 10, 2026

Kritika Sony

"You don’t have to build a game; maybe you want to build a toy for your cat or a lamp—it just has to be yours."

Kritika Sony

Moving AI offscreen: Exploring failures, constraints, and recovery in physical game design

June 10, 2026

Christian Crumlish

"The agent is a thing that's going to put an outcome of a story we told, but we're not going to be the ones building it."

Christian Crumlish Erika Flowers Benjamin Jackson Adekunle Oduye

From tools to staff: What the next generation of agents means for the future of design

June 10, 2026

Paul Bakaus

"Good direction is vocabulary based; you need constraints, references, and a point of view."

Paul Bakaus

Killing the handoff: Iterating design live in the browser on real production code

June 10, 2026

Josh Clark

"Dynamic AI-generated interfaces can increase cognitive load for users unfamiliar with rapid change; predictability matters."

Josh Clark Veronika Kindred

Sentient Design: Crafting Intelligent Interfaces with AI

June 9, 2026

Louis Rosenfeld

"We work with over 1,200 people to develop diverse perspectives in our content."

Louis Rosenfeld

You’ve got Gold! A Rosenverse demo with Lou Rosenfeld

June 9, 2026

Vanessa Varin

"The difference is putting the human and their agency back into the mix with the question: What can you do with AI?"

Vanessa Varin

Tools are moments. Capabilities compound.

June 9, 2026

Allan Lowson

"We went from stitching wireframes to actually designing in code—no more simulacra."

Allan Lowson

Rehashing the Double Diamond: Collaborating across functions with AI-assisted prototyping

June 9, 2026

Joy KendiMwiti

"The question is not whether AI is useful. It is. The question is what role should AI play."

Joy KendiMwiti

Deciding when to automate: Integrating AI in high-stakes systems

June 9, 2026

Beth Chappell

"The shown reasoning wasn't the actual reasoning. It was just a pretty story to get us to trust it."

Beth Chappell

Leading through ambiguity: Supporting a design team relearning their craft

June 9, 2026

Claire Dhoosche

"Unaligned prototyping creates confusion: is this a vision? A finished product? Who owns it? Who maintains it?"

Claire Dhoosche

Coordinating chaos: Preventing workflow fragmentation when everyone accelerates with AI

June 9, 2026

Paul Ford

"Everything is disposable now; we’re drowning in prototypes and reviewmiliation—so much work shows up overnight."

Paul Ford

New work, new words: A glossary for AI

June 9, 2026

Maria Rosala

"If you don't understand the process, you're not going to get very far with using AI for analysis."

Maria Rosala

AI-Assisted Qualitative Analysis: What to Automate and What to Own

June 5, 2026

Marc Rettig

"Sometimes when you're lost, the thing to do is stop and stop repeating the story you've told yourself for years."

Marc Rettig

The Urge to Migrate

June 4, 2026

Dave Gray

"The modern corporation decouples accountability from territory and functions as arbitrage machines with no one truly responsible."

Dave Gray

Connection, Community, and the Future of Work

May 28, 2026

Dolly Parikh

"There is no better place right now to leverage AI than in the impact sector to close resource gaps."

Dolly Parikh

Exit Interview #7: Journey of a Social Entrepreneur

May 21, 2026

Nathan Shedroff

"The current wave of AI has disrupted practice so much, so quickly, that it's difficult to tell what practice is or what it will be in three years."

Nathan Shedroff Hugh Dubberly Thomas J. McLeish

How Will Design be Taught When the Schools Shut Down?

May 8, 2026

Catt Small

"If there’s no plan or no handoff after the vision, then the vision feels like an artifact that has no legs."

Catt Small

Craft a Vision that Actually Gets Shipped

April 30, 2026

Johnny Michaelsen

"You have to be 80% impactful and 20% helpful — that’s the balance we try to maintain."

Johnny Michaelsen

Measure Behaviors, Not Results

April 23, 2026

Eric Shumake

"If you get 10 people to follow, that’s a good sign your business has traction."

Eric Shumake

An AMA on UX's Role in Healthcare

April 22, 2026

Meghan Bausone

"What does a hysterectomy cost? $2,000, $13,000, or $40,000? It depends who you ask and who pays."

Meghan Bausone

Systems Thinking and Design Innovation: Working with Leverage Points in Rural Maternal Health Systems

April 17, 2026

Himanshu Bharadwaj

"For every business metric, there is always a companion human-centric metric."

Himanshu Bharadwaj

If design had a heart

April 16, 2026

Sara Conklin

"I do all the things, except for the physical installation. From customer sign-up to happy heat pump running."

Sara Conklin

Exit Interview: 20 Years of Tech, One Very Big Bet, and a Lot of Heat Pumps

April 10, 2026

Eric Shumake

"The constraint is not the enemy; it’s an important part of the problem we’re solving."

Eric Shumake

Diagnosis UX: Building Influence in Healthcare Design

April 9, 2026

Samuel Martin

"Sometimes limitations mean you can’t fully co-create, but transparency about where you are on the engagement continuum matters."

Samuel Martin

Co-Design vs Faux-Design: Navigating the Complexities of Sharing Power in Co-Design

March 27, 2026

Louis Rosenfeld

"It’s the best way, absolutely best way, to unlock all the goodness in our content."

Louis Rosenfeld

How to use the Rosenbot

March 16, 2026

Louis Rosenfeld

"Rosenverse includes a fifteen thousand person strong Slack community dedicated to UX and product design."

Louis Rosenfeld

About the Rosenverse

March 15, 2026

Kate Towsey

"Research is democratized: if you’re not democratizing, you probably don’t even realize everyone in your company is talking to users in different ways."

Kate Towsey Basel Fakhoury Oren Friedman Graham Gardner

Participant Recruitment and Management Tools

March 12, 2026

Aleksandra Korczynska

"Survey data should be treated as zero-party data that fuels personalized communications and lifecycle marketing."

Aleksandra Korczynska Caroline Jarrett Justyna Parmee

Survey Tools

March 12, 2026

Jon Temple

"You want to start with capabilities, not with a tool, and assess whether anything existing can meet those needs."

Jon Temple Kalee Dankner Bruce Falk Lauren Galanter

Panel: Stacks, Security, and Stakeholders: The Hidden Work of UXR Tool Procurement

March 12, 2026

Erin Weigel

"AI follow-up questions led to frustrated participants because it asked highly obvious questions and ignored detailed context."

Erin Weigel Petra Rajkov

Testing and Experimentation Tools

March 12, 2026

Maria Rosala

"AI agents should understand the entire context and, if no suitable result exists, come back honestly without lying."

Maria Rosala Shivanjali M.

Research Repositories

March 12, 2026

James Wieselman Schulman

"Even bad research can be good because it creates learning opportunities."

James Wieselman Schulman

Research is a team sport: advancing the work when everyone does the research

March 11, 2026

Mujtaba Hameed

"Adding a senior researcher, Izzy, in field meant we could have more, smaller research tracks and better support for research newbies."

Mujtaba Hameed

The new horizon of ethnography: using AI to unlock the full potential of in-person research

March 11, 2026

Laura Klein

"Nobody is going to be satisfied by insight-shaped answers or high-level summaries masquerading as breakthroughs."

Laura Klein

Human vs. machine: Testing AI’s ability to synthesize and analyze research

March 11, 2026

Daniel Korczynski

"The human-in-the-loop element is absolutely crucial to each research."

Daniel Korczynski Justyna Parmee

From generic to contextual research insights with AI | Live Q&A

March 11, 2026

Vitorio Miliano

"If rules and stats update in real time, you could know when saturation is reached as data streams in."

Vitorio Miliano

Don’t call it AI: Turn words into numbers with quantitative ethnography

March 11, 2026

Steve Krug

"Most of our job is education — teaching people what AI is good for and what it’s not."

Steve Krug Louis Rosenfeld

Don’t Make Me Think 3.0: What Endures and What Evolves in UX

March 11, 2026

Kwabena Opoku

"We are guardians and stewards of that story, giving people the agency to share their experience."

Kwabena Opoku Leonie Annor-Owiredu Sam Ladner

Methodological toolkit for unique research impact

March 11, 2026

Jon White

"We end up with this junk drawer phenomenon with spaghetti-fication of different insights being passed around with no clarity."

Jon White Erin May

Unsticking Research for Better Information Flow

March 11, 2026

Taylor Jennings

"AI is great at summaries and automating mechanical parts of research, but it’s not yet an insight machine."

Taylor Jennings Alexis McNutt Unis Sydney Lawson

Research Debate Club

March 11, 2026

Feyikemi Akinwolemiwa

"The most expensive part of digital initiative is not delivery, it’s that messy middle—the space between insights and moving things forward."

Feyikemi Akinwolemiwa

Play to innovate: How curiosity and experimentation transform UX

March 11, 2026

Kurt McCulloch

"This is a story about what happens when you stop trying to will others to think like you and start creating conditions under which both frames can coexist productively."

Kurt McCulloch

Faster alone, further together: Rebuilding collaboration in the age of AI research

March 10, 2026

Tara Tressel

"From setup to analysis, AI moderation still requires a good understanding of what quality research looks like and how to interpret qualitative data."

Tara Tressel

Investigating qualitative depth of AI-moderated interviews

March 10, 2026

Daniel Korczynski

"Whenever possible, you should be breaking down your work into specific research projects or topics."

Daniel Korczynski

Why AI Is Bad at Research (and how to make it actually useful)

March 10, 2026

Dana Chisnell

"The hardest job I ever had was redesigning an organization, not just a system."

Dana Chisnell

The Sensemaking Business

March 10, 2026

Jemma Ahmed

"Every time we say, I would prefer not to, we reclaim a little bit of agency."

Jemma Ahmed

Theme 1 Intro

March 10, 2026

Tala Tayebi

"If someone had a hunch or guess, we have failed them as researchers."

Tala Tayebi Kelly Goto Jared Spool

Voice and influence in an age of noise

March 10, 2026

Taylor Klassman

"The tool is only as good as the intention behind its design; we build AI the dscout way with transparency and ethics."

Taylor Klassman

The Evolution of UX Research Platforms

March 10, 2026

Sydney Lawson

"We love to see questions around AI and even asking if participants want to join AI studies specifically."

Sydney Lawson

Anatomy of a Strong User Panel

March 10, 2026

Dagmara Kukawka

"We do research not just to generate insights but to embed empathy across the organization."

Dagmara Kukawka

Tiny team, moonshot impact: Democratizing research across continents

March 10, 2026

Elizabeth Sklar

"We underestimated the amount of work; each workshop took about 40 hours per person to prepare and run."

Elizabeth Sklar Jessica Sheng

Co-creating research enablement with your tech org: a case study

March 10, 2026

Luke Wroblewski

"The evolution in AI UIs is ongoing and rapid, and we’re still figuring out what the final form of AI-native applications looks like."

Luke Wroblewski

Designing AI Applications

March 5, 2026

Erika Flowers

"You can think of design and development as a rocket escaping Earth's gravity well — process overhead is the fuel you need to jettison."

Erika Flowers

The Handoff is Dead: Design-Led Engineering with AI Agents

March 4, 2026

Tina Weisser

"It’s dangerous to believe everything AI says or to believe nothing. We must find a balance."

Tina Weisser

When AI Agents Meet Reality. Service Design Lessons from a Pilot

February 26, 2026

Mike Oren

"Shadow AI usage is a huge security risk in public companies and should be managed by IT and leadership."

Mike Oren

Improving Democratized Research with CustomGPTs and Gems

February 25, 2026

Jake Burghardt

"Broadcasting all new research leverages the halo that new content naturally has inside organizations."

Jake Burghardt

Finding More Inroads into Research Impact

February 20, 2026

Ashley Sewall

"I was so desensitized to the stress and urgency that it just became my baseline for living life."

Ashley Sewall

Exit Interview #5: Designing My Life After Tech

February 19, 2026

Daniel Gloyd

"No role exists in isolation, said Fred Rogers, emphasizing interconnectedness beyond the individual."

Daniel Gloyd

Designing From the Inside Out: How Method Acting Can Inspire Design Research

February 12, 2026

Steve Turbek

"Design is the communication of intent—understanding exactly what you want and specifying it clearly is the hardest part."

Steve Turbek

Designing Interactive Graphics with AI Code Help

February 5, 2026

James Lang

"This moment is an explore moment. Focus on breadth skills and learning new adjacent capabilities rather than just depth in one area."

James Lang

Hopeful Futures for UX Research

January 30, 2026

Harry Brignull

"User research then focused on basic usability problems like removing reset buttons that wiped forms."

Harry Brignull Mark Leiser Robert Stribley

Beyond Clicks and Tricks: Why deceptive design has grown into a regulatory faultline

January 16, 2026

Mary-Lynne Williams

"The universe will absolutely provide if it’s the right thing for you."

Mary-Lynne Williams

Exit Interview #4: From Product Design Leadership to Sound Healing

January 14, 2026

Cheryl Platz

"The Echo Look failed because it missed key motivators like self-expression and companionship by focusing too much on AI."

Cheryl Platz

Embrace Your Fun Factor: Game Development Best Practices for Product Design

January 9, 2026

Caroline Jarrett

"An error might not be immediate; data can be fine when collected but deteriorate over time and cause problems later."

Caroline Jarrett

Garbage in, garbage out? Measuring error rates to get ready for AI

January 8, 2026

Chelsey Glasson

"My last job outside this field was as a furniture salesman — flipping burgers or wrangling children, many started outside tech."

Chelsey Glasson

Exit Interview #3: Same as It Ever Was: What Leaving Tech Taught Me About Change

December 17, 2025

Patrizia Bertini

"Transparency requires all decisions to be clear and understandable to non-technical users."

Patrizia Bertini

Designing Within the Lines: How the EU AI Act Can Spark Better AI Innovation

December 11, 2025

Kyle Godbey

"Complex adaptive system is the domain of humans. Humans are messy and we’re complex."

Kyle Godbey

Non-linear service design for complex adaptive systems

December 10, 2025

Ned Dwyer

"Training non-researchers in bias awareness and methodology is essential to prevent poor data and insights."

Ned Dwyer

Right horses for the right courses – how and when to democratize research

November 20, 2025

Gabriela Barneva

"Service experiences are only as inclusive as their weakest checkpoint."

Gabriela Barneva

Operationalizing Inclusive Design in Service Design

November 20, 2025

Tamara Kartoziia

"When we first started expanding, our internal process felt like being stuck in a massive traffic jam."

Tamara Kartoziia

Think global, adapt local: how service design accelerated B2B market entry by 6 months

November 20, 2025

Milan Guenther

"When we showed the Iceland Ministry of Foreign Affairs their portfolio, the Foreign Minister said, we have to pivot our innovation investments to early-stage catalytic innovations."

Milan Guenther Benjamin Kumpf

The $212 billion ‘so what?’: unlocking impact in development cooperation

November 20, 2025

Dharani Perera

"As much of the wisdom and transformation takes place in the act of creating the mandala, so it does in service design."

Dharani Perera

The mandala of service design: unlocking alignment and action through service design

November 20, 2025

Bethany Brown

"When the system feels chaotic, visibility is your superpower."

Bethany Brown

Rewiring operations with service design and AI

November 20, 2025

Ben Reason

"Service blueprint is a knowledge graph – it gives AI intent and helps AI be more useful."

Ben Reason Aline Horta Majid Iqbal Fabiano Leoni

Making the system visible: The fastest path to better decisions

November 20, 2025

Jeff Gothelf

"We can’t predict the future; all we can do is make the best guesses based on what we know right now."

Jeff Gothelf

Who does what by how much?

November 20, 2025

Lavrans Løvlie

"Service design was originally formulated as the alternative to product thinking, but digital products are actually mostly service experiences."

Lavrans Løvlie Ben Reason

Ask me anything – Authors of Service Design: From Insight to Implementation

November 19, 2025

Patrick Boehler

"The economies of scale that benefited traditional media organizations have disappeared."

Patrick Boehler Madison Karas

The service shift: transforming media organizations to create real value through design

November 19, 2025

Jen Briselli

"What would change if learning itself was not just a KPI but your North star metric?"

Jen Briselli

Learning is the north star: service design for adaptive capacity

November 19, 2025

Samuel Proulx

"Disability is less about a person and more about a person’s interaction with the environment and processes."

Samuel Proulx

From Standards to Innovation: Why Inclusive Design Wins

November 19, 2025

Anupama Dhareshwar

"We must build our service vision not just for the ideal, but for how to handle things when they go wrong."

Anupama Dhareshwar

From blueprint to bot: Designing resilient AI-powered services

November 19, 2025

Jen van der Meer

"In Indigenous outcomes, payments are released only when medical and community metrics are met and validated."

Jen van der Meer

Service design performs value

November 19, 2025

Gina Mendolia

"Naming was nothing about the name; it was about creating alignment and clarity of purpose."

Gina Mendolia Jasmine Toy

Coordinated collaboration: a Service Design & DesignOps love story

November 19, 2025

Shreya Dhawan

"We design interactions and hope to influence the experience, but we don’t control the system fully."

Shreya Dhawan Victor Udoewa Xènia Viladas Florian Vollmer

Making service tangible: the fastest path to higher performance

November 19, 2025

Nick Lewis

"About 70 sites have been removed from the Low Carbon Showcase after regressing in sustainability."

Nick Lewis

Designing and building low-carbon websites independently

November 18, 2025