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Learn UX and product design from free live events, 1,000+ event recordings, and a fabulously useful chatbot.

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Kyle Godbey

"It’s not about solving or fixing complexity. We’re making sense of it so we can operate in it."

Kyle Godbey

Non-linear service design for complex adaptive systems

December 10, 2025

Jeff Gothelf

"Everyone has a customer — whether external users, third-party vendors, or internal colleagues; those humans consuming your product are your customers."

Jeff Gothelf

Who does what by how much?

November 20, 2025

Ben Reason

"The mandala metaphor reminds us not to be emotionally attached to deliverables; sometimes you build to throw away."

Ben Reason Aline Horta Majid Iqbal Fabiano Leoni

Making the system visible: The fastest path to better decisions

November 20, 2025

Bethany Brown

"Transformation isn’t just about prototypes; it’s about designing governance."

Bethany Brown

Rewiring operations with service design and AI

November 20, 2025

Dharani Perera

"Visualization isn’t about beautiful artifacts but about creating accessible spaces for stakeholders to collaborate."

Dharani Perera

The mandala of service design: unlocking alignment and action through service design

November 20, 2025

Milan Guenther

"Service design and enterprise design are not just for digital or government—they're applicable to complex organizational change and B2B market entry."

Milan Guenther Benjamin Kumpf

The $212 billion ‘so what?’: unlocking impact in development cooperation

November 20, 2025

Tamara Kartoziia

"We needed a scalable system and GPS that everyone could follow with clear lanes for each team."

Tamara Kartoziia

Think global, adapt local: how service design accelerated B2B market entry by 6 months

November 20, 2025

Gabriela Barneva

"Service experiences are only as inclusive as their weakest checkpoint."

Gabriela Barneva

Operationalizing Inclusive Design in Service Design

November 20, 2025

Ned Dwyer

"Flight Center went from 10 researchers running research to over 130 people trained to safely do interviews."

Ned Dwyer

Right horses for the right courses – how and when to democratize research

November 20, 2025

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Product Design Leader

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