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Chelsey GlassonDecember 17, 2025
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Patrizia BertiniDecember 11, 2025
"The role of the service designer shifts from design savior to facilitator, spacemaker, and guide."
Kyle GodbeyDecember 10, 2025
"If you don’t tell teams what to make, they need a product discovery process to decide what to build."
Jeff GothelfNovember 20, 2025
"The mandala metaphor reminds us not to be emotionally attached to deliverables; sometimes you build to throw away."
Ben Reason Aline Horta Majid Iqbal Fabiano LeoniNovember 20, 2025
"Seeing frustrations next to system data shifted conversations from blame to true standing."
Bethany BrownNovember 20, 2025
"Stakeholders began referring to user groups by name—humanizing conversations and keeping us focused."
Dharani PereraNovember 20, 2025
"Service design and enterprise design are not just for digital or government—they're applicable to complex organizational change and B2B market entry."
Milan Guenther Benjamin KumpfNovember 20, 2025
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