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Rosenfeld Authors Answer your Questions

A collection of Ask Me Anything (AMA) sessions with Rosenfeld Media authors.

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Caroline Jarrett

"An error might not be immediate; data can be fine when collected but deteriorate over time and cause problems later."

Caroline Jarrett

Garbage in, garbage out? Measuring error rates to get ready for AI

January 8, 2026

Chelsey Glasson

"My last job outside this field was as a furniture salesman — flipping burgers or wrangling children, many started outside tech."

Chelsey Glasson

Exit Interview #3: Same as It Ever Was: What Leaving Tech Taught Me About Change

December 17, 2025

Patrizia Bertini

"Transparency requires all decisions to be clear and understandable to non-technical users."

Patrizia Bertini

Designing Within the Lines: How the EU AI Act Can Spark Better AI Innovation

December 11, 2025

Kyle Godbey

"The role of the service designer shifts from design savior to facilitator, spacemaker, and guide."

Kyle Godbey

Non-linear service design for complex adaptive systems

December 10, 2025

Jeff Gothelf

"If you don’t tell teams what to make, they need a product discovery process to decide what to build."

Jeff Gothelf

Who does what by how much?

November 20, 2025

Ben Reason

"The mandala metaphor reminds us not to be emotionally attached to deliverables; sometimes you build to throw away."

Ben Reason Aline Horta Majid Iqbal Fabiano Leoni

Making the system visible: The fastest path to better decisions

November 20, 2025

Bethany Brown

"Seeing frustrations next to system data shifted conversations from blame to true standing."

Bethany Brown

Rewiring operations with service design and AI

November 20, 2025

Dharani Perera

"Stakeholders began referring to user groups by name—humanizing conversations and keeping us focused."

Dharani Perera

The mandala of service design: unlocking alignment and action through service design

November 20, 2025

Milan Guenther

"Service design and enterprise design are not just for digital or government—they're applicable to complex organizational change and B2B market entry."

Milan Guenther Benjamin Kumpf

The $212 billion ‘so what?’: unlocking impact in development cooperation

November 20, 2025

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