Rachel Posman
Co-author of The Design Conductors
Rachel Posman is a seasoned Design Operations leader driven by the opportunity to empower teams to deliver customer and business success while achieving personal and professional growth. Currently, Rachel leads the Central DesignOps team for Salesforce’s global UX organization, which designs programs, processes, and systems that enable the design of great product and employee experiences. Previously, she led design and research operations at Uber Eats, and was a Design Program Management leader for the service and experience design teams at Capital One, Adaptive Path, and others. Rachel draws inspiration from her background in business, design strategy, service design, and a first career as a professional ballet dancer, blending these disciplines into her holistic approach to problem-solving and leadership in DesignOps.
Rosenverse talks by Rachel:
" It’s okay to be bossy because we need leaders who are opinionated and thoughtful and have a point of view. "
"Ask Me Anything" with Rachel Posman and John Calhoun, Authors of the Upcoming Rosenfeld Book, The Design Conductors
September 25, 2024
" We choose to measure design ops value not because it is easy, but because it is hard. "
Meters, Miles, and Madness: New Frameworks to Measure the (Elusive) Value of DesignOps
September 24, 2024
" Our design ops team was a step behind the growth of our design team, solving the wrong problems at the wrong scale. "
Two Sides of the DesignOps Coin: Teams Ops and Product Ops
January 8, 2024
" Often, the best tool for everything in design ops is a spreadsheet. "
Bring your DesignOps Story to Life! The Definitive DesignOps Book Jam
October 3, 2023
" Design Ops might not just support design anymore—our work is requested by non-designers and solving broader business problems. "
A Closer Look at Team Ops and Product Ops (Two Sides of the DesignOps Coin)
November 19, 2020
" People in our environment had an allergic reaction to happiness or delight, so we used sentiment or satisfaction instead. "
The Bigger Picture: A Panel Discussion
October 23, 2019
