Cartography for Design Communities
Summary
How can we bring the company wide design community of practice together if we don’t even know where to find each other?
This was my experience when I did my first design community mapping project. In this talk, I’ll share how we ended up crowdsourcing our design community map, and how it became an invaluable resource for the internal design community of practice. I’ll compare the differences for visualizing and thinking about organizations with a traditional org chart compared to a community map. Further, I’ll share how I brought my cartography skills with me to a new company, where I felt lost without a map, and why this map is my most important DesignOps tool.
Key Insights
-
•
Traditional org charts and HR systems often fail to accurately represent who is on design teams due to outdated or incomplete data.
-
•
Mapping people as circles in a cohesive team layout fosters a stronger sense of belonging than lists or rectangles.
-
•
Crowdsourcing map updates within a design community increases map accuracy and reveals hidden teams or individuals.
-
•
Using component libraries in design tools allows scalable, easy updates to people maps and supports multiple visual models from the same data.
-
•
Maps help new hires orient themselves faster via 'map tours,' accelerating network-building and onboarding.
-
•
People maps create a shared mental model of design teams across the company, aiding cross-team understanding and collaboration.
-
•
Duplicating maps for different use cases enables answering operational questions such as identifying domain experts or assessing org health.
-
•
Ops-managed maps ensure ongoing accuracy when design ops leads actively maintain them, balancing against purely crowdsourced approaches.
-
•
Design ops cartography is a superpower that lifts the fog of organizational complexity, turning hidden knowledge into shared understanding.
-
•
Flexible visual metaphors (circles, rectangles) combined with auto-layout improve efficiency and clarity in visualizing teams and projects.
Notable Quotes
"Who works here anyways? I knew about immediate teams but beyond that, it was a fog."
"Representing a person as a circle feels more right—like we’re all equidistant at the same table."
"I call this an anti org chart because it’s organic, messy, and structures emerge rather than imposed."
"Crowdsourcing the map meant anyone in our community practice could edit, and it worked beautifully."
"These islands of design were close together or far away; our map brought them all closer."
"Publishing a component library means anyone can update titles or roles, and it updates everywhere at once."
"Map tours are my favorite thing—taking a new hire on a guided walk of the entire community."
"Duplicating the map lets me answer ops questions like who are our UX domain experts or how design ops is structured."
"Starting a new job with no map felt lost; so I built a new map as my BYO orientation."
"When we don’t have the people modeling we need, we have to make it ourselves to lift the fog."
Or choose a question:
More Videos
"Are you creative? Such a loaded question, isn't it?"
Dr. Karl JeffriesThe Science of Creativity for DesignOps
January 8, 2024
"We use Alexa’s personification for good, fun, and delight, but we don’t advertise, especially because there may be kids listening."
Amy MarquezINVEST: Discussion
June 15, 2018
"The core of it is really putting yourself in that other person’s shoes—it’s basic but essential empathy."
Steve Portigal Chris Chapo Kelly Goto Christian RohrerDiscussion
May 13, 2015
"We covered critical design gaps without waiting for headcount allocation or hiring delays."
Alicia MootyDesign Staffing Models
September 30, 2021
"UX should be a critical dependency, not an afterthought or checkbox on the to-do list."
Ana Maria Montero Barrantes Aditi Dhar Michelle Kaplan Nate Osborne Matt LaurenceThe Authentic UX Talent Show
January 8, 2024
"You can’t really advocate for UX or move an organization forward without interacting with your team and business colleagues."
Lada Gorlenko Sharbani Dhar Sébastien Malo Rob Mitzel Ivana Ng Michal Anne RogondinoTheme 1: Discussion
January 8, 2024
"We think about research as the magnetic field that attracts every part of the business into alignment around the customer."
Sofia QuinteroThe Product Philosophy Behind EnjoyHQ
March 10, 2021
"If you think innovation can happen without buy-in from the CEO, I would love to see that; I have not seen it work."
Laura KleinUnique challenges of innovation in enterprises
April 23, 2020
"Combining the what we see in data with the why we get from user research is where true insights live."
Andrew MichaelBuilding a Product Insights Team
March 10, 2022
