Log in or create a free Rosenverse account to watch this video.
Log in Create free account100s of community videos are available to free members. Conference talks are generally available to Gold members.
Design Now! The Agenda for Action
Summary
Key Insights
-
•
Small side projects can seed major healthcare initiatives over time.
-
•
Personal motivation, like Johan’s health card, can spur innovation despite lack of initial funding.
-
•
Healthcare design requires narrow focus due to the system's immense complexity.
-
•
Iterating many ideas improves the chance of producing impactful solutions.
-
•
Economic interests, especially in private healthcare, often conflict with user-centered design goals.
-
•
Civic stamina and grit are critical for sustaining long-term policy and system changes.
-
•
Designing for policy and systemic context is as important as user experience design.
-
•
Technical interoperability advances, such as open source testing tools, have paved the way for national data standards.
-
•
Patient data ownership is a complex but essential future focus, requiring legal and technical innovation.
-
•
Non-binding local ballots can be effective signals towards broader health policy changes.
Notable Quotes
"Nobody asked for this damn thing, nobody funded it, but we just made it."
"If someone says hell no, don’t stop, keep going."
"The more ideas you make, the quality of your ideas also goes up."
"Why the hell would you wanna move the furniture?—Gropius on design arrogance."
"For every dollar spent on cancer care, roughly four are spent on administration."
"HIPAA isn’t that complicated; sending data to patients only needs two sentences."
"If you get eight people who give a crap together, you can start a federal agency."
"Designing healthcare means thinking about how your city, state, and nation work."
"You have to find your needle focus and go after it."
"Civic stamina is the grind of hearing no a lot while pushing toward yes."
Or choose a question:
More Videos
"When you’re new and inexperienced, asking for help feels like admitting you don’t belong, but really, it shows wisdom."
Dan WillisEnterprise Storytelling Sessions
June 8, 2016
"It’s basically impossible for the design team to work without the design ops team."
Benjamin RealShowing the Value of DesignOps by Not Having a DesignOps Team
October 21, 2020
"Human biases are the real problem behind algorithmic bias because organizations embed those biases first."
Lisa WelchmanCleaning Up Our Mess: Digital Governance for Designers
June 14, 2018
"Instead of prescribing a meeting, we focused on how people should feel at the end and what outcomes to achieve."
Bianca JeffersonFrom Sprints to Systems: Operationalizing Continuous Discovery Through DesignOps
September 10, 2025
"When teams solve their own problems, they make high impact decisions on their own."
Daniel OrbachZero to One: Co-Creating Operating Models with your Team
September 23, 2024
"Healthy teams are the foundation of a healthy organization."
John Calhoun Rachel PosmanMeters, Miles, and Madness: New Frameworks to Measure the (Elusive) Value of DesignOps
September 24, 2024
"Our research data had to be trackable and compliant with GDPR, so we automated metadata extraction."
Neema MahdaviOperationalizing DesignOps
November 7, 2018
"I think the world we’re in is definitely not antagonistic to research, there’s a huge opportunity right now."
Renee BouwensLanding Product Impact: Aligning Research as a Foundational Driver for Delivering the World’s Best Products
December 15, 2023
"We’re still operating from an industrial era hangover — a mechanistic way of problem solving that doesn’t fit today’s complexity."
Robin BeersResearch as a Catalyst for Organizational Transformation
March 12, 2021
