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Shaping the Tools that Shape Us
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"Design ops has the opportunity to set a new default future, not follow the path set by the past."
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"Making your chief legal officer your best friend as a designer makes a lot of sense."
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"The weakest insight method might win simply because of the relationship to the power structure."
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"Involving designers early in the process is crucial to avoid the 'fast-food' model where they feel like order takers."
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"Puppetry lets you communicate like, I don’t like what you said, how come you said that to me."
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"Operations tends to be something companies only think about when they are scaling rapidly, but investing early is essential."
Lada Gorlenko Sharbani Dhar Sébastien Malo Rob Mitzel Ivana Ng Michal Anne RogondinoTheme 1: Discussion
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"Data entry is the enemy; automation is the key to making research repositories successful."
Sofia QuinteroThe Product Philosophy Behind EnjoyHQ
March 10, 2021
"If you think innovation can happen without buy-in from the CEO, I would love to see that; I have not seen it work."
Laura KleinUnique challenges of innovation in enterprises
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"My playlist changed drastically when my son was born, but data alone wouldn’t explain why."
Andrew MichaelBuilding a Product Insights Team
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