Rosenverse
5 Reasons to Bring your Recruiting in House

This video is only accessible to Gold members. Log in or register for a free Gold Trial Account to watch.

Log in Register

Most conference talks are accessible to Gold members, while community videos are generally available to all logged-in members.

5 Reasons to Bring your Recruiting in House

Gold
Thursday, September 30, 2021 • DesignOps Summit 2021
Share the love for this talk
5 Reasons to Bring your Recruiting in House
Speakers: Roberta Dombrowski and Lianna Aduana
Link:

Summary

Participant recruitment is often regarded as the most difficult part of any design project. Oftentimes companies rely on recruiting agencies to handle finding participants. While there are some advantages to this approach, and cases where outsourcing is the best option, nowadays bringing research in-house can be simple, flexible, cost-effective, and fast.

During this session we’ll be diving into the top 5 benefits of bringing your recruitment efforts in house.

Key Insights

  • •

    In-house recruitment reduces study lead times from weeks or months down to hours or days by removing agency quoting processes.

  • •

    Visibility into participant screening responses enables better qualification and reduces fraudulent or unfit participants.

  • •

    Outsourcing recruitment often involves hidden and expedited fees that can significantly increase project costs.

  • •

    Direct communication with participants before and after sessions builds trust and allows for quick troubleshooting.

  • •

    Calendar syncing for scheduling across teams eliminates double bookings and allows flexible participant self-scheduling.

  • •

    User Interviews offers both a large public panel and tools to manage and recruit your own customer base.

  • •

    B2B recruitment is supported with filters for industry, company size, job titles, and tools used.

  • •

    Keeping participant engagement high requires ongoing communication up until sessions, ideally within a two-week window.

  • •

    Double screening and pre-session calls help verify participant authenticity and improve data quality.

  • •

    In-person user testing can be managed through the platform with location details included for participants.

Notable Quotes

"If you're not doing recruitment in-house and have to outsource three different agencies, managing timelines becomes a nightmare."

"I was surprised how quickly I could launch a project and get six leads within just a few hours using User Interviews."

"Sometimes the screening can be done incorrectly by panels, which leads to wasted time and potential data issues."

"Fraud detection automatically refunds you if a participant is found to be fraudulent and helps find a replacement."

"Recruit fees from panels can escalate from $100 per participant to $600 due to international and professional targeting."

"Not having direct contact with participants means you can't quickly reschedule or handle last-minute issues effectively."

"Syncing calendars lets you see free time blocks across your team without exposing exact personal details."

"Keeping communication fluid with participants until the moderated session keeps them engaged and less likely to forget."

"You can send NDAs and informed consent forms directly through the platform, cutting down admin overhead."

"Double screening combined with a quick pre-session call is my go-to method to verify participants are genuine."

Ask the Rosenbot
Jen Cardello
Curating insight: Strategies for integrating knowledge across research functions
2025 • Advancing Research 2025
Gold
Nathan Shedroff
Redefining Value: Bridging the Innovation Culture Divide
2015 • Enterprise UX 2015
Gold
Adam Thomas
Survival Metrics – Making Change in a Fast, Data-Informed, and Politically Safe Way
2022 • Design in Product 2022
Gold
Phil Hesketh
Designing Accessible Research Workflows
2021 • DesignOps Summit 2021
Gold
Daniel Gloyd
Transcendent Experience (ZX) Design: A Design Framework for Human Connection
2026 • Rosenfeld Community
Erin Weigel
UX Lessons from running more than 1,200 A/B Tests
2024 • Rosenfeld Community
Kit Unger
Theme 2: Introduction
2021 • Design at Scale 2021
Gold
Sam Proulx
Mobile Accessibility: Why Moving Accessibility Beyond the Desktop is Critical in a Mobile-first World
2022 • Civic Design 2022
Gold
Josh Clark
Sentient Design: Crafting Intelligent Interfaces with AI
2026 • Rosenfeld Community
Richard Buchanan
Creativity and Principles in the Flourishing Enterprise
2018 • Enterprise Experience 2018
Gold
Meaghan Waters
Lack of Product Thinking will Doom Your Legacy Modernization
2021 • Design at Scale 2021
Gold
Sarah Barrett
The "How" of Enterprise Information Architecture
2023 • Enterprise UX 2023
Gold
Ned Dwyer
The Future of DesignOps is Tool Consolidation
2024 • DesignOps Summit 2024
Gold
Rachel Posman
A Closer Look at Team Ops and Product Ops (Two Sides of the DesignOps Coin)
2020 • DesignOps Community
Kate Towsey
Participant Recruitment and Management Tools
2026 • Advancing Research 2026
Gold
Sean McKay
Whole Product Thinking: Expanding beyond problem and solution space thinking
2024 • Rosenfeld Community

More Videos

Dr. Karl Jeffries

"If you value innovation and design, then you're investing in creativity."

Dr. Karl Jeffries

The Science of Creativity for DesignOps

January 8, 2024

Amy Marquez

"There’s been a huge convergence because everybody’s got a mobile device now and expects a certain kind of experience."

Amy Marquez

INVEST: Discussion

June 15, 2018

Steve Portigal

"The core of it is really putting yourself in that other person’s shoes—it’s basic but essential empathy."

Steve Portigal Chris Chapo Kelly Goto Christian Rohrer

Discussion

May 13, 2015

Alicia Mooty

"Splitting people’s allocation across different teams created work-life balance issues requiring more oversight."

Alicia Mooty

Design Staffing Models

September 30, 2021

Ana Maria Montero Barrantes

"For the right audience, if applied correctly, humor and music can move people in many ways."

Ana Maria Montero Barrantes Aditi Dhar Michelle Kaplan Nate Osborne Matt Laurence

The Authentic UX Talent Show

January 8, 2024

Lada Gorlenko

"We never compromise on the business goals, but how we achieve them can be flexible and pragmatic."

Lada Gorlenko Sharbani Dhar Sébastien Malo Rob Mitzel Ivana Ng Michal Anne Rogondino

Theme 1: Discussion

January 8, 2024

Sofia Quintero

"We made it a priority from day one to support data exports so customers can leave without wasting weeks migrating data."

Sofia Quintero

The Product Philosophy Behind EnjoyHQ

March 10, 2021

Laura Klein

"Nobody loves it when someone from another department shows up to tell people how to do their jobs better."

Laura Klein

Unique challenges of innovation in enterprises

April 23, 2020

Andrew Michael

"Without Jim, what we're going to see today would have been a lot worse."

Andrew Michael

Building a Product Insights Team

March 10, 2022

Latest Books All books