Summary
Inclusive Design is a process, it is how we design. Adopting inclusive design means changing how we work, in our projects and in our everyday work habits. In the beginning it might be accidental, while at its best it is intentional and has operational support. Learn how we are making progress in our journey towards Inclusive Design at Intel. From the public goal that all user experience teams will be adopting inclusive design, to the real talk and challenges that happen within a team where everyone agrees with the goal, but they don’t know how to start.
Key Insights
-
•
Inclusive design is a process focused on including diverse voices to foster innovation.
-
•
It’s crucial to identify who is being excluded in design processes, not just who is included.
-
•
Maturity in inclusive design progresses through awareness, adopting, realizing, and exceptional phases.
-
•
Designers need to be intentional about incorporating inclusivity from the beginning, not just retroactively.
-
•
Creating public goals fosters accountability and drives conversation towards inclusivity changes.
-
•
An inclusive culture necessitates constant collaboration with people with disabilities throughout design and research phases.
-
•
The mantra 'nothing about us without us' should guide user experience design practices.
-
•
Understanding communities requires active education and research on marginalized groups.
-
•
Design tools must be accessible to all; traditional tools may exclude some participants.
-
•
Scaling inclusive practices across organizations requires strategic collaboration and shared resources.
Notable Quotes
"Inclusive design and research is a process that helps us make our products more inclusive and innovative."
"The better question to ask is, who are we excluding?"
"We need to be intentional about how we adopt inclusive design practices."
"Accessibility is not a checkbox; it is something we have to keep working on."
"Nothing about us without us is a mantra we need to embrace."
"We’ve created an inclusive design maturity model to guide our progress."
"The disconnect is real: understanding inclusivity is easier than doing inclusivity."
"To scale what we've achieved, we must ensure our design system is accessible by default."
"We need to involve people with disabilities in every step of our process, not just research."
"Start by making a public goal to create accountability."
More Videos
"AI should support real human research, not replace it entirely."
Noz UrbinaRapid AI-powered UX (RAUX): A framework for empowering human designers
May 1, 2025
"We have lots of chances to learn from each other as we iterate."
Jim KalbachJazz Improvisation as a Model for Team Collaboration
June 4, 2019
"Talking to the people that I work with about the experience of doing their job in order to improve their job experience is probably the most overlooked skill set that we have."
Holly ColeUnderstanding Experiences: When you have to do more than work
November 8, 2018
"You will receive an email or follow-up survey, but you will have the option to sign up for a workshop."
Jack BeharHow to Build Prototypes that Behave like an End-Product
December 6, 2022
"If you have questions for the speakers, you really need to put your question in the thread specific to the talk."
Bria AlexanderOpening Remarks
October 3, 2023
"Lean into hope; it's the only thing that drives conversations forward in AI."
Erika FlowersAI-Readiness: Preparing NASA for a Data-Driven, Agile Future
June 10, 2025
"We are not replacing teachers; we are enhancing their ability to teach effectively."
Kristin SkinnerFive Years of DesignOps
September 29, 2021
"Big ears mean listening to other people more than you're listening to yourself."
Jim KalbachJazz Improvisation as a Model for Team Collaboration
November 6, 2017
"We need to tap into everybody's creativity to find solutions for societal challenges."
Surya VankaUnleashing Swarm Creativity to Solve Enterprise Challenges
June 10, 2021
