DesignOps Summit 2021

DesignOps Summit 2021

Videos

September 29, 2021

Wednesday, September 29, 2021 • DesignOps Summit 2021

SUS: A System Unusable for Twenty Percent of the Population

Sam Proulx • Accessibility Evangelist, Fable

Wednesday, September 29, 2021 • DesignOps Summit 2021

Organizing Chaos: How IBM is Defining Design Systems with Sketch for an Ever-Changing AI Landscape

Mitchell Bernstein • AI Design Lead at IBM

Wednesday, September 29, 2021 • DesignOps Summit 2021

Flex Your Super Powers: When a Design Ops Team Scales to Power CX

Kate Koch • Design Ops Program Manager, Verizon
Jean-Claire Fitschen • Design Ops Program Manager, Verizon

Wednesday, September 29, 2021 • DesignOps Summit 2021

C'mon Get Happy

Tess Dixon • Design Manager, Condé Nast

Wednesday, September 29, 2021 • DesignOps Summit 2021

Inclusive Design is DesignOps

Saara Kamppari-Miller • Inclusive DesignOps Program Manager, Intel

Wednesday, September 29, 2021 • DesignOps Summit 2021

Designing Accessible Research Workflows

Phil Hesketh • Founder, Consent Kit

Wednesday, September 29, 2021 • DesignOps Summit 2021

The DesignOps Starter Kit

Michelle Chin • Design Advocate, zeroheight

Wednesday, September 29, 2021 • DesignOps Summit 2021

How to Design Your Design Operating Model

Sabrina Mach • Head of Customer Experience, Product and Design, Thoughtworks Germany
Nina Wainwright • Principal Programme Manager, Thoughtworks

Wednesday, September 29, 2021 • DesignOps Summit 2021

Advice for DesignOps Employee #1

Amy Gawronski Zuccaro • Head of Design Operations for New Ventures & Technologies, SAP

Wednesday, September 29, 2021 • DesignOps Summit 2021

Kristin Skinner • Co-author, Org Design for Design Orgs

Wednesday, September 29, 2021 • DesignOps Summit 2021

Opening Remarks

Bria Alexander • DesignOps Curator

Wednesday, September 29, 2021 • DesignOps Summit 2021

Five Years of DesignOps

Kristin Skinner • Co-author, Org Design for Design Orgs

September 30, 2021

Thursday, September 30, 2021 • DesignOps Summit 2021

Designing For Screen Readers: Understanding the Mental Models and Techniques of Real Users

Sam Proulx • Accessibility Evangelist, Fable

Thursday, September 30, 2021 • DesignOps Summit 2021

Flex Your Super Powers: When a Design Ops Team Scales to Power CX

Kate Koch • Design Ops Program Manager, Verizon
Prateek Kalli • Design Ops Program Manager, Verizon

Thursday, September 30, 2021 • DesignOps Summit 2021

Empowering Gaming at Scale: How Xbox Builds Powerful, Automated, and Distributed Design Systems with Sketch

Luca Rager • Software Engineer & Designer Luca Rager at Xbox

Thursday, September 30, 2021 • DesignOps Summit 2021

Scaling Design Capability: How Involved Should You Be?

Andrew Webster • VP of Transformation, ExperiencePoint

Thursday, September 30, 2021 • DesignOps Summit 2021

5 Reasons to Bring your Recruiting in House

Roberta Dombrowski • VP, User Research, User Interviews
Lianna Aduana • Operations Team Lead, User Interviews

Thursday, September 30, 2021 • DesignOps Summit 2021

How we Built a VoC (Voice of the Customer) Practice at Upwork from the Ground Up

Shipra Kayan • Design Leadership, Miro

Thursday, September 30, 2021 • DesignOps Summit 2021

Design Systems To-Go: Introducing a Starter Design System, and Indigo.Design Overview (Part 1)

George Abraham • Senior Product Manager, Infragistics
Stefan Ivanov • User Experience Manager, Infragistics

Thursday, September 30, 2021 • DesignOps Summit 2021

Design Staffing Models

Alicia Mooty • Group Program Manager, Adobe

Thursday, September 30, 2021 • DesignOps Summit 2021

Capturing Deep Insights

Tony Turner • UX Lead, Progressive Insurance

Thursday, September 30, 2021 • DesignOps Summit 2021

Design Ops Metrics

Kristin Sundermeyer • Director of Design Operations, McGraw Hill
Tygre Morehart • Lead Designer, McGraw Hill

Thursday, September 30, 2021 • DesignOps Summit 2021

How DesignOps can Drive Inclusive Career Ladders for All

Laine Riley Prokay • Lead Design Program Manager, Salesforce

Thursday, September 30, 2021 • DesignOps Summit 2021

Design as a Team Practice, A Practical Guide to Cross-functional Collaboration

Christopher Taylor Edwards • Product Designer and Strategist, Lead, Thoughtworks
Valerie Roske • Lead Software Developer, Thoughtworks

Thursday, September 30, 2021 • DesignOps Summit 2021

Opening Remarks

Bria Alexander • DesignOps Curator

Thursday, September 30, 2021 • DesignOps Summit 2021

Bud Caddell • Founder and Chief Strategy Officer, NOBL

Thursday, September 30, 2021 • DesignOps Summit 2021

When Design Ops Comes in H.O.T. : A Tale of a Transformed Design Org

Briana Thomas • Senior Design Producer, Zendesk
Christina Rodriguez • Senior Design Producer, Zendesk

October 1, 2021

Friday, October 1, 2021 • DesignOps Summit 2021

Design Systems To-Go: Reimagining Developer Handoff, and Introducing App Builder (Part 2)

George Abraham • Senior Product Manager, Infragistics
Stefan Ivanov • User Experience Manager, Infragistics

Friday, October 1, 2021 • DesignOps Summit 2021

Design Systems To-Go: Indigo.Design Overview and Exploring the Developer Workflow (Part 3)

George Abraham • Senior Product Manager, Infragistics
Stefan Ivanov • User Experience Manager, Infragistics

Friday, October 1, 2021 • DesignOps Summit 2021

Prototype Reviews, People With Disabilities, and You

Sam Proulx • Accessibility Evangelist, Fable

Friday, October 1, 2021 • DesignOps Summit 2021

How Tess Dixon Facilitates Team Engagement and Collaboration at Condé Nast Using Miro

Shipra Kayan • Design Leadership, Miro
Tess Dixon • Design Manager, Condé Nast

Friday, October 1, 2021 • DesignOps Summit 2021

Can Data and Ethics Live Together?

Matteo Gratton • Design Advocate at Sketch

Friday, October 1, 2021 • DesignOps Summit 2021

Navigating the UX Tools Landscape

JP Allen • Lifecycle Marketing Manager, User Interviews
Holly Holden • Visual Designer, User Interviews

Friday, October 1, 2021 • DesignOps Summit 2021

Look, Think, Act: The Futures-Smart Design Organization

April Reagan • Researcher and Author, Palm Trees + Robots, LLC

Friday, October 1, 2021 • DesignOps Summit 2021

Have we Reached Our Peak? Spotting the Next Mountain For DesignOps to Climb

John Calhoun • Co-author of The Design Conductors

Friday, October 1, 2021 • DesignOps Summit 2021

State of DesignOps: Learnings from the 2021 Global Report

Angelos Arnis • Design Operations Manager, Smartly.io

Friday, October 1, 2021 • DesignOps Summit 2021

Opening Remarks

Bria Alexander • DesignOps Curator

Friday, October 1, 2021 • DesignOps Summit 2021

DesignOps and Content Strategy: Envisioning the Future Together

Natalie M. Dunbar • Senior Manager, UX Content Strategy (Walmart+), Walmart

Friday, October 1, 2021 • DesignOps Summit 2021

Maturity Models: A Core Tool for Creating a DesignOps Strategy

Benjamin Real • Design & UX Director, BBVA Mexico

Friday, October 1, 2021 • DesignOps Summit 2021

State of DesignOps Panel

Bria Alexander • DesignOps Curator
Meredith Black • DesignOps Consultant
Tim Gilligan • Design Chief of Staff, Capital One

Friday, October 1, 2021 • DesignOps Summit 2021

Alana Washington • Senior Design Manager, Uber Freight

Speakers

Quotes

"Assistive technology is any kind of software or hardware that assists someone in using a computer."

"Every decision is kind of like a puzzle piece; when you put them together, you have a system."

"Design remains core to what we do; we’re sort of like super apps design plus."

"You can't make your team happy—no one can ever make anyone else happy."

"The better question to ask is, who are we excluding?"

"One in five of those people will have an accessibility need of some kind."

"Communicate everything, especially when operating in uncharted territory."

"We can't assume everyone understands design and how it works with business and technology."

"You have to break down your approach to the simplest questions."

"We're here to bring you the polished version of a conversation that's already happening in the world."

"The first day's theme is around establishing and growing design operations."

"Personalization is not just a trend; it’s a necessity."

"I want to consume information as fast and as efficiently as possible to make sure that I'm on the same level as my sighted colleagues."

"We're thinking about as Verizon transforms into an experience company, Design ops is also undergoing that same transformation"

"The most exciting aspect of this organization is the journey it has taken in recent years."

"A changed person in an unchanged environment is worse off than if you'd never inspired them in the first place."

"Working with a panel requires about two weeks just to get quotes, which can really slow things down."

"We didn't do anything about it for a while; I tried to do something about it, but I didn't succeed."

"Is it better to build your own design system or use an existing one? Both have challenges."

"The dedicated model creates vertical expertise, while the agency model yields horizontal mastery."

"From a design perspective, it’s important to see relationships between interviews and usability studies."

"What has your attention will take more of your attention than it deserves."

"Our UX org has been passionate about diversity, equity, and inclusion."

"It's essential for everyone to see how their work moves the needle toward user outcomes."

"Yesterday, we covered establishing and growing a design-aus practice."

"You should not compare days; that would be a crazy thing to do."

"As design ops people, we often notice gaps in processes and it's our job to pull it all together."

"Changing things like branding and different aspects of the design should be possible with minimal effort."

"One click, I am basically skinning this entire application."

"If you look at the actual statistics, being completely blind is less common than having some vision and using some sort of screen magnification technology."

"Sometimes when someone is sharing something in a meeting, I can have a look of total concern on my face because I'm engrossed in the work they're sharing."

"Data per se are not the problem; it's the way we are using the data that can be problematic."

"Research has to have an impact on the evolution of a product; it has to be shared."

"It's really important that we take time to think about the future."

"Establishing a Design Ops practice is a mountain climb, it takes agility and goal setting."

"Design ops is a challenging role, but most people prioritize work-life balance."

"Our community would not be what it is without you."

"Making the business case is where you begin by identifying the need."

"It was like arriving home after a long day and just wanting to rest."

"What's really top of mind for me right now is studying to be a sommelier, like a wine person."

"You are all very excited about the future of design ops because you are charting the course together."