Shaping design, designers and teams
Summary
Through his role as a team leader, and with workshops he runs with the community and his clients, he has seen how valuable it is for designers to self-reflect on who they are, and project the areas in which they feel like they should develop. Whether that’s within, or beyond the context of the organization in which they work.
Key Insights
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Traditional spreadsheet methods for profiling UX skills are often cumbersome and quickly become outdated.
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Visual tools like career timelines and blog mapping promote faster, more engaging self-reflection among designers.
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Creating personal skill 'shapes' with physical objects such as skittles reduces self-consciousness and encourages honest assessment.
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Soft skills like empathy for stakeholders, developers, and colleagues are more critical for UX success than purely technical skills.
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Design leadership responsibilities overlap with domains like design ops and individual designer roles—not just confined to leaders.
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A UX spectrum tool can clarify distinctions across product strategy, UI, service design, and customer experience roles.
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Mapping individual skills and growth desires allows organizations to identify role gaps and better target hiring and mentoring efforts.
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Most designers rarely take time for structured self-reflection without engaging tools or frameworks.
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Simple peer-to-peer development methods such as mentoring, shadowing, and reviews are often preferred over formal training.
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Facilitating skill-mapping exercises needs sensitivity as the process can reveal personal vulnerabilities among participants.
Notable Quotes
"Just assume we haven’t read it and keep it quick."
"Spreadsheets for profiles across an organization become really difficult to update."
"The important thing was the conversation around it. Do it quickly, explain your thinking, have a discussion."
"I’m not happy with reducing visual design down to one segment because of my previous work with those types of people."
"Soft interpersonal human relationship skills matter more than technical practice domains."
"Design leadership responsibilities aren’t just for leaders; many overlap with design ops and individual designers."
"People rarely spend time to self reflect, but visual tools help engage them."
"Hundreds of things designers are expected to do can be paralyzing; focus is critical."
"Development is often best supported through pragmatic peer activities—not just training or conferences."
"We’re human, sensitive, passionate, but fragile; we must be careful how we facilitate this kind of work."
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