Summary
To be alive in the twenty-first century is to rely on countless complex systems that profoundly affect our lives, where small mistakes can turn into massive inefficiencies and failures. These failures seem to stem from very different problems, but their underlying causes turn out to be surprisingly similar. This talk will cover about the common threads of these failures, how they can be detected and ultimately prevented using various research disciplines – from market research to anthropology to data science. We need to get good at designing and building for systems to tackle multi-dimensional problems at the intersection of people and technology.
Key Insights
-
•
Design and engineering should be balanced in product development to unlock creative possibilities.
-
•
Knowledge management involves a circular process of creation, distribution, application, and evaluation.
-
•
Studies reveal that combining quantitative (what) and qualitative (where) data enhances decision-making.
-
•
Decentralized knowledge sharing facilitates quicker responses and better alignment across product lines.
-
•
Organizations reflect complex systems, akin to the brain, requiring smooth information flows for optimal function.
-
•
Feedback loops in knowledge cycles allow organizations to continuously improve and innovate.
-
•
Research Operations (Research Ops) can bridge gaps between functions within a company.
-
•
Creating a culture that values knowledge reuse over creation prevents redundancy and optimizes resources.
-
•
Effective onboarding processes improve knowledge asset quality and accessibility over time.
Notable Quotes
"I'm standing on the stage of hapt theater 20 years later."
"A toy is a vehicle that creates spaces where anything is possible."
"The process of knowledge creation and validation is a cyclical, reusable approach."
"Diverse data is crucial to making informed decisions."
"Knowledge needs to be thought of as a reusable circular process."
"Each time this product team cycles through this process, they learn more about how the company works."
"Companies today are complex systems, aligned through information flows."
"With proper maintenance, knowledge becomes a vehicle that probes into the most hidden spaces of what's possible."
"Leadership plays a key role in valuing the creation and distribution of knowledge."
"Our neural network is the ultimate complex system, comprised of a wide variety of data."
More Videos
"You probably wanna hit the resume recording button."
Samuel ProulxInvisible barriers: Why accessible service design can’t be an afterthought
December 3, 2024
"Transformation becomes more alive in times of great upheaval."
Victor UdoewaTheme One Intro
March 27, 2023
"Integrating an ROI strategy means gaining credibility in early product development processes."
Gonzalo GoyanesDesign ROI: Cover a Little, Get a Lot
September 8, 2022
"The conversation about design and policy needs to be broader and more inclusive."
Alexandra SchmidtWhy Ethics Can't Save Tech
November 18, 2022
"Design operations is a process improvement and change management culture change."
Jose CoronadoFrom Zero to Hero
September 8, 2022
"It's okay to not have all the answers and to admit ignorance."
Pippa LomasPaving the Path for Neurodiversity in Design
October 4, 2023
"This is a new space that we are all trying to figure out together."
Louis Rosenfeld Matt Jones Olga Khroustaleva Michael Leggett Karol MunozDo you want to work on climate? (Climate UX Discussion Series)
November 15, 2023
"You can measure the success of your team by the behavior changes in your users."
Jeff GothelfThe Intersection of Lean and Design
January 10, 2019
"When you have the same conversation in meetings over and over, a canvas can help keep that conversation moving forward."
Dave GrayGroup Activity: Making Sense of DesignOps
November 7, 2017
