Culture, DIBS & Recruiting

Key Insights

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  ServiceNow combines large enterprise stability with startup-like flexibility enabling creativity and cross-team connections, as Curtin explains.

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  Employees like Liz appreciate how ServiceNow listens and responds quickly to employee needs, such as instituting half-day Fridays during remote work.

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  Jen highlights the company’s support during the pandemic through flexible work schedules, home office allowances, and wellness perks.

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  Alex, new to ServiceNow, emphasizes the strong community and willingness of colleagues to support complex product learning.

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  ServiceNow’s design organization includes diverse roles collaborating to craft user experiences and internal team improvements.

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  The company is remodeling offices with modern furniture and collaboration spaces to foster engagement post-pandemic.

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  ServiceNow’s core values, called True North, are embedded in leadership expectations, career growth, and goal setting.

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  Their diversity, inclusion, and belonging strategy goes beyond typical D&I by ensuring everyone feels they truly belong, bringing their whole selves to work.

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  ServiceNow’s CEO launched a five-point DIDB plan focusing on workforce training, community partnerships, and recruiting to increase representation.

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  Recruitment at ServiceNow involves a staged virtual process including recruiter and hiring manager screens and a final presentation with multiple panelists.

Notable Quotes