Design at Scale 2021

Design at Scale 2021

Videos

June 9, 2021

Wednesday, June 9, 2021 • Design at Scale 2021

SUS: A System Unusable for Twenty Percent of the Population

Sam Proulx • Accessibility Evangelist, Fable

Wednesday, June 9, 2021 • Design at Scale 2021

Diversity In and For Design: Building Conscious Diversity in Design and Research

Anna Avrekh • Director, User Research, Compass
Amy Jiménez Márquez • VP of Experience Design, Zillow
Morgan C. Ramsey • Artificial Intelligence User Experience Researcher, Compass
Catarina Tsang • Design Director, Compass

Wednesday, June 9, 2021 • Design at Scale 2021

Lavy Kumar • Sr. Product Designer, ServiceNow
Kat Temple • Associate UX Designer, ServiceNow
Shan Sebastian • Staff Design Program Manager, ServiceNow
Tara Jensen • Staff Product Designer, ServiceNow
Jenn Chou • Sr. UX Designer, ServiceNow

Wednesday, June 9, 2021 • Design at Scale 2021

Design as an Agent of Digital Transformation at JPMC

Julie Gitlin • JP Morgan
Esther Raice • JP Morgan

Wednesday, June 9, 2021 • Design at Scale 2021

Design is the Differentiator: Bringing New Design Innovations to a Very Antiquated and Very Large Industry

Greg Petroff • VP, Chief Design Officer, Cisco Secure, Cisco

Wednesday, June 9, 2021 • Design at Scale 2021

Meet Spectrum, Adobe’s Design System

PJ Buddhari • Sr. Experience Designer, Adobe
Nate Baldwin • Senior Designer, Adobe

Wednesday, June 9, 2021 • Design at Scale 2021

Responsible Design in Reality

Cennydd Bowles • Managing Director, NowNext

Wednesday, June 9, 2021 • Design at Scale 2021

Accessibility at Scale

Sheri Byrne-Haber • VMWare

Wednesday, June 9, 2021 • Design at Scale 2021

Lessons Learned from a 4-year Product Re-platforming Journey

Malini Rao • Director, User Experience, UKG (Ultimate Kronos Group)

Wednesday, June 9, 2021 • Design at Scale 2021

Achieving Balanced Design Consistency

Prerna Makanawala • Vice President of User Experience & Engineering, Palo Alto Networks

Wednesday, June 9, 2021 • Design at Scale 2021

Lack of Product Thinking will Doom Your Legacy Modernization

Meaghan Waters • Product and Experience Design Principal, ThoughtWorks
Fotina Koutropoulous • Associate Director - Delivery, Simple Machines

Wednesday, June 9, 2021 • Design at Scale 2021

Handling Complexity: Framing a Scale of Design

Cornelius Rachieru • Founder of Ampli2de Inc.

Wednesday, June 9, 2021 • Design at Scale 2021

Theme 1: Introduction

Uday Gajendar • UX Design Leader

Wednesday, June 9, 2021 • Design at Scale 2021

Opening Remarks

Bria Alexander • DesignOps Curator

June 10, 2021

Thursday, June 10, 2021 • Design at Scale 2021

Turn the Ship Around: How to Apply Design Thinking Across Your Organization

Scher Foord • Design Director, Compass
Corey Greenltch • Design Director, Compass
Sarah Rowe • Design Director, Compass

Thursday, June 10, 2021 • Design at Scale 2021

Delivering Amazing Experiences

George Hinchliffe • Sr. Product Designer, ServiceNow
Joy Liu • Staff Product Designer, ServiceNow

Thursday, June 10, 2021 • Design at Scale 2021

Culture, DIBS & Recruiting

Kurdin Bazaz • Sr. Design Program Manager, ServiceNow
Liz Rytting • Designer Program Coordinator, ServiceNow
Alex Karr • Sr. Recruiter, ServiceNow

Thursday, June 10, 2021 • Design at Scale 2021

People First - Design at JP Morgan

Jose Coronado • Executive Director?, Head of DesignOps, JPMorgan
Julie Gitlin • JP Morgan
Lawrence Lipkin • JP Morgan

Thursday, June 10, 2021 • Design at Scale 2021

Space for Everyone: Reframing Accessibility Through a Wider Lens

Megan Clegg • Senior Product Designer, Compass
Michael Haggerty-Villa • Senior Staff Content Designer, Compass
Alexis Morin • Staff Product Designer, Compass

Thursday, June 10, 2021 • Design at Scale 2021

Theme 3: Introduction

Lada Gorlenko • Senior Director of Research at MURAL

Thursday, June 10, 2021 • Design at Scale 2021

An Education on Design Education for Orgs

Wendy Johansson • Founder, Entrepreneur, Product Experience Leader

Thursday, June 10, 2021 • Design at Scale 2021

Sweating the Pixel: Scaling Quality through Critique

Joseph Meersman • Senior Director, Design, Intapp

Thursday, June 10, 2021 • Design at Scale 2021

Unleashing Swarm Creativity to Solve Enterprise Challenges

Surya Vanka • Founder & Chief Designer, Authentic LLC

Thursday, June 10, 2021 • Design at Scale 2021

Adaptable Org Design for Resilient Times

Niko Laitinen • Senior Designer, Nitor

Thursday, June 10, 2021 • Design at Scale 2021

Scaling Design Capabilities at BBVA Through a Self-service Design Model

Nora Tejeda • Design Discipline Manager, BBVA Mexico
Giovanna Alonso • Product Designer & Design Discipline Analyst, BBVA Mexico

Thursday, June 10, 2021 • Design at Scale 2021

How to Drive a Design Project When you Don’t Have a Design Team

Davis Neable • Director, UX, Manulife Canada
Guy Segal • Director, UX, Manulife

Thursday, June 10, 2021 • Design at Scale 2021

Theme 2: Introduction

Kit Unger • SVP, Design, MURAL

Thursday, June 10, 2021 • Design at Scale 2021

Opening Remarks

Bria Alexander • DesignOps Curator

June 11, 2021

Friday, June 11, 2021 • Design at Scale 2021

Compass 101: Growing Your Career In A Startup World

Caitlyn Hampton • Senior Product Designer, Compass
Monica Lee • Senior Product Designer, Compass
Jina Yoon • Senior Product Designer, Compass

Friday, June 11, 2021 • Design at Scale 2021

UX Best Practices

Yunyan Li • Sr. Mobile UX Designer, ServiceNow
Anna Le • UX/UI Designer, ServiceNow
Jen Kim • Sr. Content Designer, ServiceNow

Friday, June 11, 2021 • Design at Scale 2021

A Framework for CX Transformation

Sarah Williams • Principal Designer, Verizon

Friday, June 11, 2021 • Design at Scale 2021

"Just Make it Look Good" and Other Ways We're Misunderstood

Craig Brookes • Staff Product Designer, Compass
Andreas Huebner • Manager, User Research, Compass
Morgan Quinn • Sr. Manager, UX Content Design, Compass

Friday, June 11, 2021 • Design at Scale 2021

Everything You Ever Wanted to Know About Screen Readers

Sam Proulx • Accessibility Evangelist, Fable

Friday, June 11, 2021 • Design at Scale 2021

Culture, DIBS & Recruiting

Jen Crim • Sr. Design Program Manager, ServiceNow
Jess Quittner • Sr. UX Designer, ServiceNow
Saritha Kattekola • Staff Design Project & Program Manager, ServiceNow
Alex Karr • Sr. Recruiter, ServiceNow
Gurbani Pahwa • Sr. Design Program Manager, ServiceNow

Friday, June 11, 2021 • Design at Scale 2021

Introduction to MURAL for UX

Erik Flowers • Sr. Principal Design Strategist, MURAL

Friday, June 11, 2021 • Design at Scale 2021

Sha Hwang • COO, Nava Public Benefit Corporation

Friday, June 11, 2021 • Design at Scale 2021

The Principal Path: Journeying from Management to Individual Contributor

Edward Cupps • Principal User Experience Designer, Workiva

Friday, June 11, 2021 • Design at Scale 2021

Scaling Design Beyond Designers

Lona Moore • Global Design Community Manager, ExxonMobil

Friday, June 11, 2021 • Design at Scale 2021

Design at Scale is People!

Peter Merholz • Co-author of Org Design for Design Orgs

Friday, June 11, 2021 • Design at Scale 2021

Scaling Empathy, A Case Study in Change Management

Matt Stone • Employee Experience Designer, USAA

Friday, June 11, 2021 • Design at Scale 2021

Opening Remarks

Bria Alexander • DesignOps Curator

June 12, 2021

Saturday, June 12, 2021 • Design at Scale 2021

Make Space to Lead

Tutti Taygerly • Leadership Coach

January 8, 2024

Monday, January 8, 2024 • Design at Scale 2021

Verizon_A Framework for CX Transformation

Sarah Williams • Principal Designer, Verizon

Speakers

Quotes

"Assistive technology allows individuals with disabilities to access computers in different ways."

"Diversity isn't just about appearance but also about capabilities and different personal traits."

"Companies are no longer dependent on where people are located to work."

"We have more demand for design work than capacity right now, which is a good problem to have."

"Solutions are everywhere. We are fortunate to have solutions all around us."

"Naming things is the hardest part of managing a design system."

"There is a mismatch between how people feel about technology and their actual usage of it."

"At the end of the day, either you need accessibility now or you will need accessibility in the future."

"The journey is not necessarily a linear upward path but rather a circular one that involves continuous adjustments."

"When things behave the same way, users don’t have to worry about what will happen."

"We need a blend of both upfront and continuous discovery."

"My opinion, they don't quite address the complexity or the disciplinary granularity that we have to deal with."

"This is the latest iteration of the conference... designed at scale."

"Today is going to be about ensuring craft on a massive scale."

"We are a multidisciplinary design team."

"The COVID pandemic altered the workplace, pushing us to create return-to-work applications that prioritize employee safety."

"ServiceNow is like a large enterprise company but with the creativity and connections you get from a startup."

"Diversity makes us stronger and is critical for innovation and engagement in our design practice."

"As designers, we should not just solve business problems but also consider the unique needs of our users."

"We need to put our oxygen masks on ourselves first before we help others."

"Everyone's a designer."

"Critiques are great opportunities to demonstrate your strengths and identify areas for growth."

"There's so much creative talent in 8 billion creative humans on planet Earth."

"The journey began in 2019 when I started working with a new client."

"We realized developers were doing design tasks without a structured approach, which raised concerns."

"The project was led by technology and the catalyst being an overhaul of the entire back-end infrastructure."

"By the end of the day, you'll walk away with concrete practical methods, tips and inspiration."

"Today's theme is the tools for success in enterprise design."

"I didn’t know what a product designer was growing up, but Compass helped me transition."

"The 'Flow' principle helps us design for users' everyday tasks."

"Customer experience is about the collection of interactions someone has with the brand."

"The power of user research is to uncover valuable insights that inform the entire development process."

"A screen reader isn’t a one size fits all solution; it’s a solution that you customize to your exact needs."

"Everyone is eager to jump in and help you."

"Mural is a digital workspace for visual collaboration."

"We are witnesses to a crime."

"Creative leadership and people leadership are not the same skill set, and we need to acknowledge it."

"Our goal wasn’t necessarily to convert them to designers, but to help them apply design to solve wicked problems."

"As a design team grows, you cannot manage culture informally."

"There may be a really, really big common goal at the company level, but there are all these subcultures with their own drivers."

"Thank you for your hard work in support of the curation process."

"I kept achieving on the personal side, but I was running on fumes for decades."

"The power of defining common language across teams cannot be understated."