Summary
At ServiceNow, we make work work better for people. This past year has shown us the impact the world of work has on productivity, and it is our goal to accelerate its transformation to meet the needs of our employees and customers. In this session, we'll cover the who, what, where, and when of the future of work at ServiceNow as well as examples of how we as an organization are putting these methods into practice. We will also discuss trends and opportunities appearing in the new future of work and ways companies can adapt.
Key Insights
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Hybrid work models are essential for modern businesses.
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Employees experience a pressure to always be 'on', affecting their productivity and well-being.
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Companies should encourage flexibility in work schedules to prevent burnout.
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Data-driven insights can optimize workplace usage and employee experience.
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Rethinking productivity metrics is crucial, focusing on quality over hours logged.
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There is a growing need for organizations to reskill their workforce to adapt to new technologies.
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Effective tools must support global collaboration and accessibility for all employees.
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Workplace culture is critical for employee engagement and productivity.
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Organizations should provide resources for continuous learning and adaptation.
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Automation and AI will reshape roles, leading to new job titles and responsibilities.
Notable Quotes
"Before the pandemic, work from home was an edge case."
"Companies are no longer dependent on where people are located to work."
"The world of work can work better for people."
"Workplace 2.0 focuses on the best parts of remote work and in-person interactions."
"We need to stop measuring productivity in busyness and hour spent."
"Employees must decide when and how much time they take off as long as their job gets done."
"Companies need to promote a culture of trust as part of flexible working schedules."
"Measuring results with quantifiable metrics will help define job performance in the future."
"We must rethink old methods of measurement as roles evolve."
"The focus should now be on skills rather than static roles in the workplace."
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