Summary
Service designers, join us for an Ask Me Anything (AMA) with two of the authors of the recently released second edition of Service Design: From Insight to Implementation: Lavrans Løvlie and Ben Reason. Together, they will share their experiences in service design, how the field has changed since the first edition of the book was released more than ten years ago, and what’s in store for the future.
Upcoming events
Ask me anything – Authors of Service Design: From Insight to Implementation
Right horses for the right courses – how and when to democratize research
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