Rosenverse
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Ask me anything – Authors of Service Design: From Insight to Implementation
Wednesday, November 19, 2025 • Advancing Service Design 2025
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Ask me anything – Authors of Service Design: From Insight to Implementation
Speakers: Lavrans Løvlie and Ben Reason
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Summary

Service designers, join us for an Ask Me Anything (AMA) with two of the authors of the recently released second edition of Service Design: From Insight to Implementation: Lavrans Løvlie and Ben Reason. Together, they will share their experiences in service design, how the field has changed since the first edition of the book was released more than ten years ago, and what’s in store for the future.

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