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Summary
Design systems, processes and guidelines have made UI design more consistent and more efficient from concept to implementation, but what comes after better and faster design? In this talk Craig challenges UX practitioners to take on perhaps the most pressing issue in technology today – creating more ethical design.
Key Insights
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Design systems can increase efficiency by over 25% but also risk scaling unethical design patterns if ethics are not embedded.
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The tech industry shifted focus from providing user value to extracting user data and attention, driving widespread manipulative dark patterns.
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Dark patterns are pervasive, found in up to 95% of free Android apps, and often fall into ‘dirty tricks’ or psychological manipulation categories.
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Infinite scroll, originally designed to reduce friction, unintentionally created addictive behaviors, illustrating the unintended consequences of design choices.
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Ethical design must be planned and embedded early in systems and governance to prevent amplifying harm at scale through reusable components.
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Competitive analysis often encourages copycat design patterns, perpetuating harmful norms and mediocrity rather than innovation or ethics.
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Legal frameworks like the FTC and GDPR are increasingly focusing on regulating dark patterns, making ethics a business risk issue.
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Design principles can help depersonalize ethical debates within organizations, fostering collective responsibility around ‘doing the right thing.’
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Cross-department collaboration, especially with marketing and legal, is essential to eradicate dark patterns embedded outside core product teams.
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Design systems offer unique leverage points to intervene in systemic deception by promoting ethical behaviors through platform changes and governance.
Notable Quotes
"If going from no design system to a system, you should see an increase in product development efficiency by at least 25%."
"Under a system which promotes growth at all cost and views engagement of time and data as monetary gain, digital products converge as they all race to employ the design patterns that generate the fattest bottom line."
"Dark patterns are UI designs that trick or manipulate users into doing something they wouldn't otherwise do or that go against their or society’s best interests."
"Making something easier isn't necessarily always better and can create addictive behaviors."
"If you’re not paying for the product, you are the product."
"The only form of ethical persuasion that exists is when the goals of the persuader are aligned with the goals of the persuading."
"Make it easy to do the right thing, and as a side effect, make it harder to do the wrong thing."
"Doing nothing is not a neutral act. Ignorance may be bliss, but it doesn’t absolve you from responsibility."
"Stop being the unquestioning executors of a marketing plan based on 20th century logic and values."
"Designers need to speak truth to power and engage their creative abilities to materially change how and what is produced."
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