Summary
As AI and emerging technologies accelerate our teams’ ability to ship product, Design Ops practitioners are experiencing a fundamental identity shift that challenges traditional role boundaries. This talk explores how Design Ops practitioners are evolving beyond conventional program management into expansive, cross-functional roles that drive systemic change at enterprise scale. Through real-world case studies from Microsoft and Zapier, attendees will discover practical strategies for managing large-scale workflow transformations, building compelling business cases for significant tooling investments, and leveraging AI automation to amplify operational impact. The presentation addresses Design Ops leaders, managers, and practitioners who are navigating the tension between speed and scale while redefining their professional identities in an AI-driven landscape. Key learnings include strategies for piloting “minimum unviable products,” the importance of data hygiene for AI integration, and actionable approaches for growing “builder culture”.
Upcoming events
Scaling User Research with AI: Continuous Discovery of User Needs in Minutes
DesignOps without Boundaries: Building More with What You Have
Bridging Design and Code: AI-Powered Design System Integration
Practical DesignOps: From Ideas to Tools That Teams Actually Use
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