Summary
In this talk, Sofia Quintero - founder at EnjoyHQ [recently acquired by UserZoom] - shares her experience helping teams implement effective research repositories across companies of all sizes. You will learn a variety of change management protocols and best practices in knowledge management to make sure you build a strong foundation regardless of the tool you end up buying.
Key Insights
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Forget about tools initially; focus on team dynamics and communication.
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Understand that the emotional side of change management is crucial.
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Ignoring the cultural context of an organization can lead to implementation failure.
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Build relationships and trust with stakeholders to facilitate change.
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Start small; test new initiatives with limited teams before scaling up.
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Recognize that flipping to a new tool changes power dynamics within an organization.
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Develop robust training and protocols after implementation to sustain usage.
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Document and communicate clear goals to align all stakeholders.
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Ask the tough questions to identify risks and address concerns upfront.
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Foster an environment where honest conversations can happen.
Notable Quotes
"You have to forget about the tools."
"The biggest mistake in any implementation is ignoring the emotional side of change management."
"Data is power, and different parts of an organization will feel more control over their operations when they have more information."
"This is not about repositories; it is about conversations."
"We need to focus on helping our colleagues be more productive."
"Start a small and prove success on a smaller scale before scaling up."
"Taxonomies get bigger over time; your ability to take away stuff is what will make you successful."
"You cannot brute force your way into engagement; it doesn’t happen that way."
"When you bring it back to human beings, trying to get something done is a lot easier."
"Context matters a lot when implementing change in an organization."
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