Ben Reason
Co-author of Service Design
Ben Reason is a founder of Livework, a pioneering service design company. Ben has been practicing and developing service design since 2001. Over that time, Ben has led work with a wide range of organizations; public and private, large and small. Ben’s focus since the start has been to employ service design to achieve outcomes for business and the public sector. His focus has been on developing the practice of service design in public services and healthcare (although he also has a sweet spot for industrial manufacturing businesses).
Rosenverse talks by Ben:
" Critical thinking is our strongest asset, not just automation or AI. "
Making the system visible: The fastest path to better decisions
November 20, 2025
" The new chapter in the second edition looks at service design as a change methodology for organizations, recognizing how ambitious it can be. "
Ask me anything – Authors of Service Design: From Insight to Implementation
November 19, 2025
" There is power in how you guide people’s attention, and where you draw system boundaries. "
Panel Discussion
December 4, 2024
