Ben Reason
Co-author of Service Design
Ben Reason is a founder of Livework, a pioneering service design company. Ben has been practicing and developing service design since 2001. Over that time, Ben has led work with a wide range of organizations; public and private, large and small. Ben’s focus since the start has been to employ service design to achieve outcomes for business and the public sector. His focus has been on developing the practice of service design in public services and healthcare (although he also has a sweet spot for industrial manufacturing businesses).
Rosenverse talks by Ben:
" Scaffolding is about hacking and doing things differently, not lowering the bar but delivering value continuously. "
Making the system visible: The fastest path to better decisions
November 20, 2025
" Service design was originally formulated as the alternative to product thinking, but digital products are actually mostly service experiences. "
Ask me anything – Authors of Service Design: From Insight to Implementation
November 19, 2025
" Emergence is a moral concept—it can be a good thing or a terrible thing that emerges from systems. "
Panel Discussion
December 4, 2024
