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Rosenfeld Authors Answer your Questions

A collection of Ask Me Anything (AMA) sessions with Rosenfeld Media authors.

Recent Videos All videos

Jeff Gothelf

"Changing course based on evidence of actual human behavior is what agility really means."

Jeff Gothelf

Who does what by how much?

November 20, 2025

Ben Reason

"White space risk is about the surprises that happen between organizational boundaries and roles."

Ben Reason Aline Horta Majid Iqbal Fabiano Leoni

Making the system visible: The fastest path to better decisions

November 20, 2025

Bethany Brown

"Seeing frustrations next to system data shifted conversations from blame to true standing."

Bethany Brown

Rewiring operations with service design and AI

November 20, 2025

Dharani Perera

"Stakeholders began referring to user groups by name—humanizing conversations and keeping us focused."

Dharani Perera

The mandala of service design: unlocking alignment and action through service design

November 20, 2025

Milan Guenther

"When we showed the Iceland Ministry of Foreign Affairs their portfolio, the Foreign Minister said, we have to pivot our innovation investments to early-stage catalytic innovations."

Milan Guenther Benjamin Kumpf

The $212 billion ‘so what?’: unlocking impact in development cooperation

November 20, 2025

Tamara Kartoziia

"Notice period sometimes can be more than three months for some roles, so parallel activities are essential."

Tamara Kartoziia

Think global, adapt local: how service design accelerated B2B market entry by 6 months

November 20, 2025

Gabriela Barneva

"Leadership buy-in is critical to champion inclusive design and drive product innovation and culture change."

Gabriela Barneva

Operationalizing Inclusive Design in Service Design

November 20, 2025

Ned Dwyer

"The democratization spectrum ranges from everyone accessing feedback to a free-for-all, but I don’t advocate for a free-for-all."

Ned Dwyer

Right horses for the right courses – how and when to democratize research

November 20, 2025

Shreya Dhawan

"We design interactions and hope to influence the experience, but we don’t control the system fully."

Shreya Dhawan Victor Udoewa Xènia Viladas Florian Vollmer

Making service tangible: the fastest path to higher performance

November 19, 2025

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