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Rosenfeld Authors Answer your Questions

A collection of Ask Me Anything (AMA) sessions with Rosenfeld Media authors.

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Chelsey Glasson

"Leaving tech meant rebuilding my social and professional networks outside the industry, which took time and courage."

Chelsey Glasson

Exit Interview #3: Same as It Ever Was: What Leaving Tech Taught Me About Change

December 17, 2025

Patrizia Bertini

"Most AI systems today cannot be retrofitted easily to comply with regulation."

Patrizia Bertini

Designing Within the Lines: How the EU AI Act Can Spark Better AI Innovation

December 11, 2025

Kyle Godbey

"When we’re released from constraints and enter into the airport atrium, we become free range humans self-organizing unpredictably."

Kyle Godbey

Non-linear service design for complex adaptive systems

December 10, 2025

Jeff Gothelf

"Everyone has a customer — whether external users, third-party vendors, or internal colleagues; those humans consuming your product are your customers."

Jeff Gothelf

Who does what by how much?

November 20, 2025

Ben Reason

"Making the invisible visible makes things move forward and create alignments."

Ben Reason Aline Horta Majid Iqbal Fabiano Leoni

Making the system visible: The fastest path to better decisions

November 20, 2025

Bethany Brown

"The linguistic shift from we have AI to we’re redesigning how we work signals maturity."

Bethany Brown

Rewiring operations with service design and AI

November 20, 2025

Dharani Perera

"When we see the problem space from multiple lenses, we can understand stakeholders’ outcomes and emotional needs."

Dharani Perera

The mandala of service design: unlocking alignment and action through service design

November 20, 2025

Milan Guenther

"Our clients all have innovation portfolios, but if you zoom out, it's many micro decisions over time that are often opportunistic, lacking strategic connection."

Milan Guenther Benjamin Kumpf

The $212 billion ‘so what?’: unlocking impact in development cooperation

November 20, 2025

Tamara Kartoziia

"The focus isn’t on head to head competition, but on specialization and differentiation in the Italian market."

Tamara Kartoziia

Think global, adapt local: how service design accelerated B2B market entry by 6 months

November 20, 2025

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