"If we get garbage in, we get garbage out — this is true for AI as much as for surveys or forms."
Caroline JarrettJanuary 8, 2026
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Chelsey GlassonDecember 17, 2025
"Humans need to override and dominate AI because machines have no context or experience."
Patrizia BertiniDecember 11, 2025
"Complex adaptive system is the domain of humans. Humans are messy and we’re complex."
Kyle GodbeyDecember 10, 2025
"For OKRs to work, incentives have to focus on learning, customer centricity, and evidence-based decision making, not just delivery."
Jeff GothelfNovember 20, 2025
"Scaffolding is about hacking and doing things differently, not lowering the bar but delivering value continuously."
Ben Reason Aline Horta Majid Iqbal Fabiano LeoniNovember 20, 2025
"Co-creation only works when it has boundaries."
Bethany BrownNovember 20, 2025
"As much of the wisdom and transformation takes place in the act of creating the mandala, so it does in service design."
Dharani PereraNovember 20, 2025
"Our clients all have innovation portfolios, but if you zoom out, it's many micro decisions over time that are often opportunistic, lacking strategic connection."
Milan Guenther Benjamin KumpfNovember 20, 2025
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