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Rosenfeld Authors Answer your Questions

A collection of Ask Me Anything (AMA) sessions with Rosenfeld Media authors.

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Caroline Jarrett

"A major error in many services is users creating multiple accounts because they can’t find or reuse existing ones."

Caroline Jarrett

Garbage in, garbage out? Measuring error rates to get ready for AI

January 8, 2026

Chelsey Glasson

"My law professor outlined the modern legal process as UX: listening, researching, co-creating solutions with clients."

Chelsey Glasson

Exit Interview #3: Same as It Ever Was: What Leaving Tech Taught Me About Change

December 17, 2025

Patrizia Bertini

"Transparency requires all decisions to be clear and understandable to non-technical users."

Patrizia Bertini

Designing Within the Lines: How the EU AI Act Can Spark Better AI Innovation

December 11, 2025

Kyle Godbey

"When we’re released from constraints and enter into the airport atrium, we become free range humans self-organizing unpredictably."

Kyle Godbey

Non-linear service design for complex adaptive systems

December 10, 2025

Jeff Gothelf

"Our goal ultimately is not to deploy a static solution but to make sure humans in the system achieve their goals successfully as often as possible."

Jeff Gothelf

Who does what by how much?

November 20, 2025

Ben Reason

"Art and visuals help represent what people cannot see, but only with strategic intention and understanding."

Ben Reason Aline Horta Majid Iqbal Fabiano Leoni

Making the system visible: The fastest path to better decisions

November 20, 2025

Bethany Brown

"Seeing frustrations next to system data shifted conversations from blame to true standing."

Bethany Brown

Rewiring operations with service design and AI

November 20, 2025

Dharani Perera

"Buy-in is critical: stakeholders need to believe the team can move through change and support them."

Dharani Perera

The mandala of service design: unlocking alignment and action through service design

November 20, 2025

Milan Guenther

"We didn’t want to develop yet another model but rather a customizable approach to support diverse clients with innovation portfolio management."

Milan Guenther Benjamin Kumpf

The $212 billion ‘so what?’: unlocking impact in development cooperation

November 20, 2025

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