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Learn UX and product design from free live events, 1,000+ event recordings, and a fabulously useful chatbot.

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Rosenfeld Authors Answer your Questions

A collection of Ask Me Anything (AMA) sessions with Rosenfeld Media authors.

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Chelsey Glasson

"The six-month calibration cycle in tech gamifies performance but discourages a long-term vision for career longevity."

Chelsey Glasson

Exit Interview #3: Same as It Ever Was: What Leaving Tech Taught Me About Change

December 17, 2025

Patrizia Bertini

"Real innovation is not being first; it's about doing it right and sustainably."

Patrizia Bertini

Designing Within the Lines: How the EU AI Act Can Spark Better AI Innovation

December 11, 2025

Kyle Godbey

"It’s not about solving or fixing complexity. We’re making sense of it so we can operate in it."

Kyle Godbey

Non-linear service design for complex adaptive systems

December 10, 2025

Jeff Gothelf

"Changing course based on evidence of actual human behavior is what agility really means."

Jeff Gothelf

Who does what by how much?

November 20, 2025

Ben Reason

"Service blueprint is a knowledge graph – it gives AI intent and helps AI be more useful."

Ben Reason Aline Horta Majid Iqbal Fabiano Leoni

Making the system visible: The fastest path to better decisions

November 20, 2025

Bethany Brown

"When the system feels chaotic, visibility is your superpower."

Bethany Brown

Rewiring operations with service design and AI

November 20, 2025

Dharani Perera

"Co-creation is where the meat of transformation happens; designers facilitate those who hold knowledge and make decisions."

Dharani Perera

The mandala of service design: unlocking alignment and action through service design

November 20, 2025

Milan Guenther

"Edgy asks three fundamental questions: Why are we here? What’s the role this enterprise plays in people’s lives? And what do we need to make it work?"

Milan Guenther Benjamin Kumpf

The $212 billion ‘so what?’: unlocking impact in development cooperation

November 20, 2025

Tamara Kartoziia

"We needed a scalable system and GPS that everyone could follow with clear lanes for each team."

Tamara Kartoziia

Think global, adapt local: how service design accelerated B2B market entry by 6 months

November 20, 2025

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