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Rosenfeld Authors Answer your Questions

A collection of Ask Me Anything (AMA) sessions with Rosenfeld Media authors.

Recent Videos All videos

Chelsey Glasson

"That holiday party in Medina was eye-opening—tech execs talking about vacation homes, and I thought, I want that world."

Chelsey Glasson

Exit Interview #3: Same as It Ever Was: What Leaving Tech Taught Me About Change

December 17, 2025

Patrizia Bertini

"If you are building or deploying AI that impacts people, you need to document everything."

Patrizia Bertini

Designing Within the Lines: How the EU AI Act Can Spark Better AI Innovation

December 11, 2025

Kyle Godbey

"The role of the service designer shifts from design savior to facilitator, spacemaker, and guide."

Kyle Godbey

Non-linear service design for complex adaptive systems

December 10, 2025

Jeff Gothelf

"Objectives are qualitative, inspirational statements about the future we want to create for our customers without mentioning any solutions."

Jeff Gothelf

Who does what by how much?

November 20, 2025

Ben Reason

"The mandala metaphor reminds us not to be emotionally attached to deliverables; sometimes you build to throw away."

Ben Reason Aline Horta Majid Iqbal Fabiano Leoni

Making the system visible: The fastest path to better decisions

November 20, 2025

Bethany Brown

"The linguistic shift from we have AI to we’re redesigning how we work signals maturity."

Bethany Brown

Rewiring operations with service design and AI

November 20, 2025

Dharani Perera

"Stakeholders began referring to user groups by name—humanizing conversations and keeping us focused."

Dharani Perera

The mandala of service design: unlocking alignment and action through service design

November 20, 2025

Milan Guenther

"When we showed the Iceland Ministry of Foreign Affairs their portfolio, the Foreign Minister said, we have to pivot our innovation investments to early-stage catalytic innovations."

Milan Guenther Benjamin Kumpf

The $212 billion ‘so what?’: unlocking impact in development cooperation

November 20, 2025

Tamara Kartoziia

"Our framework is our playbook, our single source of truth for every launch."

Tamara Kartoziia

Think global, adapt local: how service design accelerated B2B market entry by 6 months

November 20, 2025

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