Summary
This session is aimed at how design ops can innovate in and drive standardization across large design teams, enabling craft, quality UX and velocity in productization. By attending this session you will learn: Is standardization right for your team? How to approach standardization based on the needs or profile of your design team How to drive influence and create systems that are strong, extensible and will stick creating real impact for your team.
Key Insights
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Standardization at scale is crucial for operational efficiency in tech companies.
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Inclusion in design teams leads to better innovation and product outcomes.
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Automation can significantly reduce operational overhead and enhance workflow efficiency.
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Emphasizing human-centered design can lead to more impactful solutions in operational processes.
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Standardization can address biases present in product design, as illustrated by real-world examples.
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Creating avenues for junior designers to engage with senior architects enhances team synergy.
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Utilizing no-code tools is vital for connecting disparate software applications seamlessly.
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The integration of data visualization tools improves team coordination and project transparency.
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Building strong communities within design teams fosters collaboration and innovation.
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Revisiting standards regularly ensures they remain relevant and effective for current needs.
Notable Quotes
"When we know better, we do better."
"The future requires more from us when it comes to standardization."
"The Cheesecake Factory has cracked standardization at scale."
"Inclusion is critical to scaling and standardizing craft."
"Innovation can come from anywhere, levels aside."
"We are not the junk drawer."
"The more you manually take on does not equal impact on your team."
"Human-centered design Ops is about solving problems that are universal."
"Reducing cognitive load is essential for productive work."
"The future is people and robots."
















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