Summary
During this engaging session, panelists discussed the complexities of establishing a design ops group within an organization. The conversation was sparked by Jim's question on whether success in design ops comes from individuals with design experience or those with project management backgrounds. Courtney highlighted the significance of unique skill sets that enhance design thinking while maintaining a balance between technical knowledge and an appreciation for design. Jason raised concerns about the potential risks of isolating designers too much from organizational interactions. The discussion also touched on fostering teams and utilizing diary studies to motivate engagement in design processes. The panelists shared their personal journeys and successes in promoting empathy, diversity, and collaboration within their teams, emphasizing the importance of creating inclusive spaces for discussing global issues that affect work dynamics. Key insights included the value of diverse backgrounds, the role of design ops in bridging gaps, and the need for nurturing talent in the growing field of design operations.
Key Insights
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Diverse backgrounds in design ops can lead to unique solutions and approaches.
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Empathy is crucial for understanding team dynamics and enhancing collaboration.
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Diary studies can help engage design teams and demonstrate their value.
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Design ops can thrive on cross-disciplinary skills, including business anthropology.
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Providing supportive onboarding is essential for non-design professionals in design ops.
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Fostering an inclusive environment helps address global issues and team concerns.
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Building connections with team members enhances overall morale and productivity.
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Support structures in design ops roles can lead to successful management tracks.
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Recognizing strengths in team members allows for better talent placement.
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Effective communication about the value of design work can aid in resource allocation.
Notable Quotes
"I'm thrilled to see design ops teams being built out with a broad mix of backgrounds."
"Design has always been an important component because there's an understanding of design thinking."
"Business anthropology has surprisingly proved useful for finding talent in design."
"Engaging in non-critical settings allows designers to share their work and connect."
"Empathy is what gets us there; it helps us define how do you feel safe."
"It's crucial to hold forums for teams to discuss what bothers them on a daily basis."
"I was really proud to see that we built a team of leaders during my absence."
"Diversity conversations are best tackled early in the process."
"The opportunity within design ops is to support gaps not filled by traditional roles."
"Design ops can often guide in building panels and facilitating conversations with diversity in mind."
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