Summary
The session opens by reflecting on the evolution of UX research practice, emphasizing the need to retain fundamental research principles while adapting to new methods and societal changes. Chris and Gemma set the broader context around human insights and reflective practices shaping the field. Misha Aela introduces concept testing as an often underappreciated but valuable step in research, framing it as a mini-workshop. Mark and Tony discuss the challenges and opportunities of usability testing in real-world, interrupted environments, bringing nuance to traditional approaches. Amanda and Lee highlight the importance and complexities of conducting UX research with older adults, a group frequently neglected but rich with learnings. Paula focuses on enhancing legacy software experiences through research, underscoring the human-centered perspective. The talk also previews fireside chats with Oleda Samson from Capital One and Mike Kraken, promising engaging conversations about the future of research practice. The organizer thanks collaborators Chris, Gemma, Lou, and the Rosalph Go Media team, underlining the collaborative spirit behind advancing the UX research field.
Key Insights
-
•
Advancing UX research requires balancing foundational principles with evolving, inclusive methods.
-
•
Concept testing is an underused but powerful tool to refine ideas early and align teams.
-
•
Usability testing in real-life interrupted contexts reveals more authentic user behavior.
-
•
Researching older adults uncovers unique UX challenges and opportunities often overlooked.
-
•
Legacy software can be improved through targeted research focused on human experience.
-
•
Broader human insights help expand UX practice both outwardly to users and inwardly to researchers.
-
•
Democratizing research in organizations raises key questions about who should conduct research.
-
•
Inclusion and representation are essential for socially relevant and novel UX research.
-
•
Collaborations and partnerships enrich research approaches and outcomes.
-
•
Fireside conversations with industry leaders provide forward-looking perspectives on research evolution.
Notable Quotes
"Research now is all around us and every part of what we do in modern organizations is touched by research."
"What does it really mean to advance our practice? What should we hold on to and what should we let go of?"
"Concept testing is almost like a mini workshop focusing on the value and benefits of that method."
"We need to evolve how we work while sticking to the very pillars that define good research."
"Who’s responsible for research, who’s doing it, and who needs to do more are really important questions."
"Supporting older adults in UX research reveals a community that is often undervalued and underlooked."
"Improving the legacy of the software experience requires focusing on research and the human experience."
"Inclusion and representation help us be both socially relevant and novel in our work."
"I couldn’t be happier to be part of this conference and to advance the practice together."
"Get your questions ready, as we have some great conversations ahead today."
Dig deeper—ask the Rosenbot:
More Videos
"We all walked away better for it."
Randolph Duke IIWar Stories LIVE! Randy Duke II
March 30, 2020
"Keep your LinkedIn profile updated and compelling so you’re findable for passive job opportunities."
Corey Nelson Amy SanteeLayoffs
November 15, 2022
"You shouldn’t send another survey unless you’ve implemented changes and allowed time for behavior to adapt."
Landon BarnesAre My Research Findings Actually Meaningful?
March 10, 2022
"We’re often stuck on a hamster wheel of short-term metrics like daily or monthly active users that don’t capture long-term success."
Amy BucherHarnessing behavioral science to uncover deeper truths
March 12, 2025
"When you observe a quantum particle, its possible states collapse to one—just like user intent collapses to action."
David SternbergUncovering the hidden forces shaping user behavior
July 17, 2025
"Processes are never perfect, but thoughtful testing limits disruption for your team."
Deanna SmithLeading Change with Confidence: Strategies for Optimizing Your Process
September 23, 2024
"Equity is equal outcomes, not just equal access to a bicycle everyone can’t necessarily ride."
Jennifer StricklandAdopting a "Design By" Method
December 9, 2021
"COVID has maybe made us a better global team by forcing us to figure out how to work across time zones and communication preferences."
Rachel Posman John CalhounA Closer Look at Team Ops and Product Ops (Two Sides of the DesignOps Coin)
November 19, 2020
"Therapists create space for clients to reflect and discover insights in a safe environment."
Gina MendoliaTherapists, Coaches, and Grandmas: Techniques for Service Design in Complex Systems
December 3, 2024
