Key Insights

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  Traditional research repositories often become burial grounds for insights, making it hard to find or connect reusable knowledge.

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  Shifting to atomic research focuses on individual insights as the fundamental unit rather than entire reports, enabling search, link, and remix.

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  Microsoft’s HITS system tracks dozens of thousands of insights connected across products like Windows, Xbox, and HoloLens.

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  Creating durable, reusable research insights requires overcoming strong human cognitive biases like hyperbolic discounting and in-group favoritism.

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  A culture of continuous curation and managerial priority is essential but challenging to maintain over time.

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  Immediate tactical value is key to motivating researchers to contribute to reusable knowledge rather than only producing one-off reports.

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  Allowing insights to emerge organically by observing reference patterns reduces complexity compared to rigid categorization of durable vs. raw observations.

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  Researchers and product teams benefit greatly from direct linking to specific insights and underlying evidence within their day-to-day workflows.

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  Handling conflicting insights involves encouraging researchers to collaborate and rationalize perspectives through syntheses rather than top-down arbitration.

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  The just-in-time curation approach folds creation and connection of reusable insights into immediate research tasks, reducing friction and cognitive load.

Notable Quotes