Atomizing Research: Trend or Trap
Summary
There has been an explosion of interest in atomizing research, where researchers stop writing reports and instead tag individual insights in a database. The theory is that this will unlock your insights, making them findable and reusable. But does it work, and should you be doing the same? At Microsoft we tried it: Five years, 40,000 insights, 20+ research teams, and 17,000 unique users. So what have we learnt? We learnt that a structured insight library can be worth the effort. But we also learnt that atomizing insight can be taken too far. We learnt that context is critical. We learnt that short term efficiency is king, and that the required culture change is hard. And through this journey we’ve begun to discover how to blend atomized insight with your traditional research process.
Key Insights
-
•
Traditional research repositories often become burial grounds for insights, making it hard to find or connect reusable knowledge.
-
•
Shifting to atomic research focuses on individual insights as the fundamental unit rather than entire reports, enabling search, link, and remix.
-
•
Microsoft’s HITS system tracks dozens of thousands of insights connected across products like Windows, Xbox, and HoloLens.
-
•
Creating durable, reusable research insights requires overcoming strong human cognitive biases like hyperbolic discounting and in-group favoritism.
-
•
A culture of continuous curation and managerial priority is essential but challenging to maintain over time.
-
•
Immediate tactical value is key to motivating researchers to contribute to reusable knowledge rather than only producing one-off reports.
-
•
Allowing insights to emerge organically by observing reference patterns reduces complexity compared to rigid categorization of durable vs. raw observations.
-
•
Researchers and product teams benefit greatly from direct linking to specific insights and underlying evidence within their day-to-day workflows.
-
•
Handling conflicting insights involves encouraging researchers to collaborate and rationalize perspectives through syntheses rather than top-down arbitration.
-
•
The just-in-time curation approach folds creation and connection of reusable insights into immediate research tasks, reducing friction and cognitive load.
Notable Quotes
"Repository to me has a connotation of a place where stuff goes to sit and collect dust."
"What if the atomic unit of research wasn’t the reports, but it was the insight within those reports?"
"We wanted a living network of knowledge so yesterday’s insight connects to today’s evidence and tomorrow’s learning."
"Curation is super important, but also super hard."
"You have to push against 200,000 years of human evolution to get researchers to create reusable knowledge."
"Product teams want quick, grab-and-go research results, but reusable insights are more abstract and take longer to digest."
"Providing immediate tactical value is the big one for just-in-time curation."
"Standalone insights destroy the researcher’s ability to storytelling and engagement."
"Durable insights can emerge organically based on usage and referencing patterns in the system."
"The challenge is whether your organization has the energy to overcome cultural and technical barriers driving researchers back to disposable knowledge."
Or choose a question:
More Videos
"The design of our systems should make room for messy, complicated human realities, not just positive illusions."
Deanna ZandtThe Unspoken Complexity of “Self-Care” with Deanna Zandt
July 21, 2022
"Huge shout out to Lauren Cantor, our house librarian, for her wonderful contributions."
Bria AlexanderOpening Remarks
October 4, 2023
"We don’t need a north star. We need a constellation that allows us to see the full picture."
Ellie Krysl Jon FukudaPlanned Right. Managed Right. Designed Right.
June 6, 2023
"The conference is a single track, so everyone listens to the same content together, fostering community focus."
Rachael Dietkus, LCSW Victor Udoewa Jennifer StricklandEverything You Need to Know about the Civic Design 2022 Call for Presentations
May 17, 2022
"Asking questions made our direct communication partners think I didn’t know what I was talking about; telling statements worked better."
Anat Fintzi Rachel MinnicksDelivering at Scale: Making Traction with Resistant Partners
June 9, 2022
"When sharing prototypes that aren't accessible, facilitators may need to control the prototype and follow user directions."
Kate KalcevichIntegrating Accessibility in DesignOps
September 23, 2024
"The subtle art of taking care of yourself and giving a f in ways that generally encourage coherent behaviors."
John CutlerThe Alignment Trap
November 29, 2023
"You have to deliberately quiet that noise in your head and focus on humans in a world of humans."
Steve Portigal Susan Simon-Daniels Tamara Hale Randolph Duke IIWar Stories LIVE! Q&A-Discussion
March 30, 2020
"The user directorate’s revolt shutting down new development for a year was unprecedented and opened the door for ambitious change."
Dan WillisFilling the Void
November 7, 2018
