Summary
Join the Verizon CX Design Ops team for an interactive session about uncovering your super powers, recognizing your kryptonite and flexing your skills to power a growing, global team.
Key Insights
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The evolution of Verizon's Design Ops to Customer Experience Ops is focused on efficiency and customer satisfaction.
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Flexibility in operations allows the team to adapt quickly to changes and challenges.
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Centralizing processes has been key for managing requests and streamlining project onboarding.
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Data-driven decision-making enhances organizational insight and optimizes team resource allocation.
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Empowering teams through knowledge sharing fosters a collaborative environment.
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Identifying and utilizing 'superpowers' in teams can enhance productivity and effectiveness.
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Communication is essential to prevent burnout and ensure alignment across teams.
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The importance of adapting tools and processes to support growth and scale effectively.
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Creating a unified team vision helps to drive innovation in customer experience.
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Collaboration across teams leads to stronger solutions and overall success.
Notable Quotes
"I'm super excited that you're here with us today"
"We're thinking about as Verizon transforms into an experience company, Design ops is also undergoing that same transformation"
"We actually discovered our superpowers"
"As an operational excellence team, we are trying every single day doing our best to enable design"
"We've already transported ourselves into the future by advancing our headcount planning to maximize the impact"
"This power of telepathy has enabled proactive solutions like expanded resource capacity planning"
"One of the coolest things an operations team can have is building the tools that we need to enable growth at scale"
"Our power to unlock greater customer experience quality and efficiency is vital"
"We're trying to make sure that we pay particular attention to things that could block our ability to collaborate effectively"
"We are stronger when we work together towards a unified goal"
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