This video is featured in the AI and UX playlist.
Summary
AI-enabled systems that are responsible and human-centered, will be powerful partners to humans. Making systems that people are willing to be responsible for, and that are trustworthy to those using them enables that partnership. Carol will share guidance for operationalizing the work of making responsible human-centered AI systems based on UX research. She will share methods for UX teams to support bias identification, prevent harm, and support human-machine teaming through design of appropriate evidence of system capabilities and integrity through interaction design. Once these dynamic systems are out in the world, critical oversight activities are needed for AI systems to continue to be effective. This session will introduce each of these complex topics and provide references for further exploration of these exciting issues.
Key Insights
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Responsible AI systems require humans to retain ultimate responsibility and control.
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Bias in AI data is inevitable, but awareness and mitigation of harmful bias is crucial.
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Human-machine teaming must be designed with clear responsibilities and transparency.
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AI systems are dynamic and constantly evolving, making continuous oversight essential.
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Speculative exercises like 'What Could Go Wrong' support anticipating harms proactively.
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Calibrated trust in AI means users neither overtrust nor undertrust the system.
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Ethical frameworks such as the Three Q Do No Harm help plan for impact on vulnerable groups.
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Diverse teams improve innovation by being more aware of biases and ethical variation.
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UX practitioners should understand AI concepts to effectively contribute without needing deep technical skills.
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Designing safe AI includes making unsafe actions difficult and safe states easy to maintain.
Notable Quotes
"Responsible systems are systems that keep humans in control."
"Data is a function of our history; it reflects priorities, preferences, and prejudices."
"AI will ensure appropriate human judgment, not replace it."
"We want people to gain calibrated levels of trust, not overtrust or undertrust."
"If the system is not confident, it should transparently communicate that and hand off to humans."
"Ethical design is not superficial; if we don't ask the tough questions, who will?"
"We need to be uncomfortable and get used to asking hard questions about AI."
"Humans are still better at many activities and those strengths should be prioritized."
"Adopting technical ethics gives teams permission to question implications beyond opinions."
"These systems aren’t stable like old software; they change as data and models evolve."
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