Enterprise UX 2023

Enterprise UX 2023

Videos

June 6, 2023

Tuesday, June 6, 2023 • Enterprise UX 2023

Theme Four Intro

Uday Gajendar • UX Design Leader

Tuesday, June 6, 2023 • Enterprise UX 2023

Theme Three Intro

Husani Oakley • Creative Executive

Tuesday, June 6, 2023 • Enterprise UX 2023

The "How" of Enterprise Information Architecture

Sarah Barrett • Director of Information Architecture, Microsoft

Tuesday, June 6, 2023 • Enterprise UX 2023

Building Experiences for Knowledge Systems

Ren Pope • Principal, Info-Do

Tuesday, June 6, 2023 • Enterprise UX 2023

A Shared Language for Co-Creating Ambitious Endeavours

Milan Guenther • Enterprise Designer, Intersection Group

Tuesday, June 6, 2023 • Enterprise UX 2023

Theme Two Intro

Husani Oakley • Creative Executive

Tuesday, June 6, 2023 • Enterprise UX 2023

Workers Are Sick of Change: The Cure is Psychological Safety

Alla Weinberg • CEO, Spoke & Wheel

Tuesday, June 6, 2023 • Enterprise UX 2023

Planned Right. Managed Right. Designed Right.

Ellie Krysl • Design Discipline Lead, Limina
Jon Fukuda • Co-founder, Limina.co

Tuesday, June 6, 2023 • Enterprise UX 2023

Understanding Screen Readers on Mobile: How And Why to Learn from Native Users

Sam Proulx • Accessibility Evangelist, Fable

Tuesday, June 6, 2023 • Enterprise UX 2023

Systems Disciplines: Table Stakes for 21st Century Organizations

Paul Pangaro, PhD • Visiting Scholar, School of Architecture and School of Design, Carnegie Mellon University

Tuesday, June 6, 2023 • Enterprise UX 2023

Making Sense of Systems—and Using Systems to Make Sense of the Enterprise

Boon Yew Chew • Senior Principal UX Designer, Elsevier

Tuesday, June 6, 2023 • Enterprise UX 2023

Tips to Utilize Wireframes to Tell an Effective Product Story

Billy Carlson • Design Educator, Balsamiq

Tuesday, June 6, 2023 • Enterprise UX 2023

Living in the Clouds: Adopting a Systems Thinking Mindset

Sheryl Cababa • Author of Closing the Loop

Tuesday, June 6, 2023 • Enterprise UX 2023

Theme One Intro

Uday Gajendar • UX Design Leader

Tuesday, June 6, 2023 • Enterprise UX 2023

Software as Material—A Redux

Greg Petroff • VP, Chief Design Officer, Cisco Secure, Cisco

Tuesday, June 6, 2023 • Enterprise UX 2023

Welcome / Housekeeping

Louis Rosenfeld • Principal, Rosenfeld Media

June 7, 2023

Wednesday, June 7, 2023 • Enterprise UX 2023

Turning UX Passion into Real Product Influence

Ovetta Sampson • Director, User Experience Core ML, Google

Wednesday, June 7, 2023 • Enterprise UX 2023

Driving Change with CX Metrics

Todd Healy • Vice President, Experience Strategy, Mastercard
Jess Greco • Director, Product Experience Design, Mastercard

Wednesday, June 7, 2023 • Enterprise UX 2023

How to Lead With Data, and Without Data

William Newton • Principal Product Designer, Amplitude Analytics
Jenny Chang • Director of Design, Analytics, Amplitude Analytics

Wednesday, June 7, 2023 • Enterprise UX 2023

Augment the Human. Interrogate the System.

Helen Armstrong • Professor & Director, Master of Graphic & Experience Design, North Carolina State University

Wednesday, June 7, 2023 • Enterprise UX 2023

Online Shopping: Designing an Accessible Experience

Sam Proulx • Accessibility Evangelist, Fable

Wednesday, June 7, 2023 • Enterprise UX 2023

Broad Strokes: Connecting Design, Research, and AI to the World Around Us

Dr. Jamika D. Burge • Head of Research & Insights Strategy for Design, Capital One

Wednesday, June 7, 2023 • Enterprise UX 2023

Operationalizing Responsible, Human-Centered AI

Carol Smith • Sr. Research Scientist, Human-Machine Interaction, AI Division Software, Engineering Institute at Carnegie Mellon University

Wednesday, June 7, 2023 • Enterprise UX 2023

Best Practices when Creating and Maintaining a Design System

Jaime Creixems • Design Advocate, Sketch

Wednesday, June 7, 2023 • Enterprise UX 2023

UX Futures: The Role of Artificial Intelligence in Design

Clara Kliman-Silver • Staff UX Researcher, Google

Wednesday, June 7, 2023 • Enterprise UX 2023

Welcome / Housekeeping

Louis Rosenfeld • Principal, Rosenfeld Media

Speakers

Quotes

"Designing with data is not about collaborating with a quirky Android from Star Trek."

"AI has eaten the world and will continue to eat the world forever."

"The intellectually honest answer to most questions about information architecture is, I’m not sure, or it depends."

"Knowledge is not only intended for human consumption, it is meant for human action."

"Blaming the system for failures is like blaming the garden for not growing—the system is made by the people within it."

"I worked at an interactive information rich, dynamic customer relationship management firm — that was my way to explain making websites."

"Stress drops our operating IQ by half, making it impossible to collaborate or problem-solve effectively."

"Design teams must operate across a range of altitudes, from the big picture down to the pixel, and that scale determines the inputs needed."

"If you falsely think you are having the same experience as a native user, you become afraid of accessibility and say it's impossible."

"Cybernetics is the discipline of systems with purpose, looking at how a system acts to achieve its goals."

"Systems thinking for enterprise UX is like doing research and design on ourselves, our colleagues, and our work."

"Wire frames plus a little bit of storytelling is awesome."

"People who understand the problem best are set up to do the best work."

"It's hard to think of anything more inherent in embodying the characteristics of enterprise writ large."

"The best experiences are the ones that start to be relevant around who we are, recognizing where we are and what we’re trying to accomplish."

"You’re the ones who’ve weathered digital transformations, Six Sigma initiatives, agile and lean, and you might have even thrown up on or twice on a product manager."

"My job is to convince people to create something that doesn't exist or hasn't been discovered yet."

"Launching something small at MasterCard is inherently huge because of our global scale and complex partnerships."

"We became addicted to our loop of over-optimization, driving traffic to certain features but frustrating users."

"If we aren’t crafting experiences that support a thoughtful, ethical confluence of human and machine, humanity is never gonna get to enjoy that meal."

"Consistency is so important that sometimes even consistency in failure works if it means I only have to learn the workaround once."

"Algorithms that adjust care based on race don’t actually help and embed disparities instead."

"Data is a function of our history; it reflects priorities, preferences, and prejudices."

"Keeping styles separate from symbols makes it much easier to update colors or typography across your entire system."

"An AI-driven design tool should help me by lowering the redundant work, reducing tedious tasks and help me focus on the experience and strategy."

"Sponsor-led sessions are not sales pitches but packed with great content from real all-star UX professionals."