Summary
After speaking with several colleagues in the DesignOps space, Jessica noticed a trend. Many of them, like herself, had ADHD. Another Observation: DesignOps is a field where those with ADHD can thrive. People with ADHD are often best suited to jobs that are purposeful, fast-paced, allow autonomy and involve lots of variety (as well as risk taking). The characteristics of empathy, energy, passion, and hyper focus under pressure which come with ADHD, make ADHD a DesignOps superpower. Don’t have ADHD? Come learn more about how to work well with some of your colleagues who do! Takeaways An understanding of the types of skills and personality traits that are beneficial in a DesignOps role. How to encourage neurodiverse hiring practices. How to inspire and empower individuals to consider a career in Design Operations.
Key Insights
-
•
ADHD often goes undiagnosed in women because symptoms present differently than in men, such as being seen as chatty or forgetful rather than hyperactive.
-
•
Approximately 7% of adults worldwide have diagnosed symptomatic ADHD, implying multiple neurodivergent individuals likely exist in any moderately sized design team.
-
•
The metaphor by Dr. Edward Hallowell compares ADHD to a race car engine with bicycle brakes, implying great power but challenges in regulation.
-
•
Traits that make Jess suited for design operations overlap with her ADHD characteristics, including managing ambiguity and dynamic environments.
-
•
ADHD individuals can be highly organized as a learned strategy to combat procrastination and memory challenges.
-
•
Hyperfocus allows people with ADHD to intensely concentrate on activities they find interesting, sometimes losing hours without noticing.
-
•
Clear time frames and explicit, constructive feedback significantly improve work effectiveness for ADHD individuals.
-
•
Breaking complex tasks into small, manageable chunks helps maintain motivation and access dopamine rewards from progress.
-
•
Neurodivergent individuals in a team improve inclusive design by uncovering subtle challenges others might miss.
-
•
Discussing personal work needs openly with teams, even without disclosing diagnoses, fosters empathy and better collaboration.
Notable Quotes
"I’m ADHD. I’ve never spoken so publicly about this before."
"In women, ADHD can sometimes just be seen as being chatty or forgetful or clumsy, as opposed to restless and disruptive."
"Having ADHD is like having a race car engine for a brain but with the brakes of a bicycle."
"Design Ops calls for someone who’s able to remain calm in ambiguous and changing environments, which surprisingly fits ADHD traits well."
"ADHD isn’t actually a deficit of attention, but instead trouble regulating it."
"If a task is labeled urgent it immediately sets my brain off into fight mode and I won’t be able to think about anything else."
"The best advice I ever received from a colleague was to find something in every project that interests you."
"Everyone may have different energy levels depending on the time of day, medication can also affect this."
"The most important thing you can do as a colleague, boss, or friend is ask what helps you work better."
"If a goal isn’t met it’s not all down to you; it’s a team effort and often influenced by many external factors."
Or choose a question:
More Videos
"Business leaders are super busy, data-driven, competitive, and have a finely tuned bullshit meter."
Doug PowellClosing Keynote: Design at Scale
November 8, 2018
"Power dynamics exist in every session. People don’t want to be embarrassed or feel put on the spot."
Mila Kuznetsova Lucy DentonHow Lessons Learned from Our Youngest Users Can Help Us Evolve our Practices
March 9, 2022
"In Toronto it’s now illegal to transmit a Wi-Fi signal in designated public spaces, with penalties for violations—a policy driven by people wanting to unplug from digital life."
Sarah GallimoreInspire Progress with Artifacts from the Future
November 18, 2022
"You can’t really advocate for UX or move an organization forward without interacting with your team and business colleagues."
Lada Gorlenko Sharbani Dhar Sébastien Malo Rob Mitzel Ivana Ng Michal Anne RogondinoTheme 1: Discussion
January 8, 2024
"Nobody can predict where we’re going, but we can choose to shape the future."
Alnie FigueroaThe Future of Design Operations: Transforming Our Craft
September 10, 2025
"Statistical significance tells you if a change is likely not random, but it does not tell you if the change matters to your business."
Landon BarnesAre My Research Findings Actually Meaningful?
March 10, 2022
"Every workaround is a mini story of somebody overcoming an obstacle."
Emily EagleCan't Rewind: Radio and Retail
June 3, 2019
"There is no solid way to control the course of your re-platforming project; being flexible is essential."
Malini RaoLessons Learned from a 4-year Product Re-platforming Journey
June 9, 2021
"At General Assembly, I learned that product management is focused more on outcomes and iterative discovery."
Asia HoePartnering with Product: A Journey from Junior to Senior Design
November 29, 2023
