Rosenverse

This video is only accessible to Gold members. Log in or register for a free Gold Trial Account to watch.

Log in Register

Most conference talks are accessible to Gold members, while community videos are generally available to all logged-in members.

ADHD: A DesignOps Superpower
Gold
Friday, September 9, 2022 • DesignOps Summit 2022
Share the love for this talk
ADHD: A DesignOps Superpower
Speakers: Jessica Norris
Link:

Summary

After speaking with several colleagues in the DesignOps space, Jessica noticed a trend. Many of them, like herself, had ADHD. Another Observation: DesignOps is a field where those with ADHD can thrive. People with ADHD are often best suited to jobs that are purposeful, fast-paced, allow autonomy and involve lots of variety (as well as risk taking). The characteristics of empathy, energy, passion, and hyper focus under pressure which come with ADHD, make ADHD a DesignOps superpower. Don’t have ADHD? Come learn more about how to work well with some of your colleagues who do! Takeaways An understanding of the types of skills and personality traits that are beneficial in a DesignOps role.  How to encourage neurodiverse hiring practices.  How to inspire and empower individuals to consider a career in Design Operations.

Key Insights

  • ADHD often goes undiagnosed in women because symptoms present differently than in men, such as being seen as chatty or forgetful rather than hyperactive.

  • Approximately 7% of adults worldwide have diagnosed symptomatic ADHD, implying multiple neurodivergent individuals likely exist in any moderately sized design team.

  • The metaphor by Dr. Edward Hallowell compares ADHD to a race car engine with bicycle brakes, implying great power but challenges in regulation.

  • Traits that make Jess suited for design operations overlap with her ADHD characteristics, including managing ambiguity and dynamic environments.

  • ADHD individuals can be highly organized as a learned strategy to combat procrastination and memory challenges.

  • Hyperfocus allows people with ADHD to intensely concentrate on activities they find interesting, sometimes losing hours without noticing.

  • Clear time frames and explicit, constructive feedback significantly improve work effectiveness for ADHD individuals.

  • Breaking complex tasks into small, manageable chunks helps maintain motivation and access dopamine rewards from progress.

  • Neurodivergent individuals in a team improve inclusive design by uncovering subtle challenges others might miss.

  • Discussing personal work needs openly with teams, even without disclosing diagnoses, fosters empathy and better collaboration.

Notable Quotes

"I’m ADHD. I’ve never spoken so publicly about this before."

"In women, ADHD can sometimes just be seen as being chatty or forgetful or clumsy, as opposed to restless and disruptive."

"Having ADHD is like having a race car engine for a brain but with the brakes of a bicycle."

"Design Ops calls for someone who’s able to remain calm in ambiguous and changing environments, which surprisingly fits ADHD traits well."

"ADHD isn’t actually a deficit of attention, but instead trouble regulating it."

"If a task is labeled urgent it immediately sets my brain off into fight mode and I won’t be able to think about anything else."

"The best advice I ever received from a colleague was to find something in every project that interests you."

"Everyone may have different energy levels depending on the time of day, medication can also affect this."

"The most important thing you can do as a colleague, boss, or friend is ask what helps you work better."

"If a goal isn’t met it’s not all down to you; it’s a team effort and often influenced by many external factors."

Ask the Rosenbot
Megan Blocker
Day 2 Theme Panel
2025 • Advancing Research 2025
Gold
Jemma Ahmed
Theme 2 Intro
2024 • Advancing Research 2024
Gold
Hana Nagel
Turning Research Ripples into Waves
2018 • DesignOps Summit 2018
Gold
Vicky Teinaki
Short Take #3: UX/Product Lessons from Your Industry Peers
2022 • Design in Product 2022
Gold
Adam Cutler
Discussion
2016 • Enterprise UX 2016
Gold
Peter Merholz
Customer-Centered Design Organizations
2017 • Enterprise Experience 2017
Gold
Jemma Ahmed
Theme Panel
2025 • Advancing Research 2025
Gold
Dr. Jamika D. Burge
How UX researchers can partner with (and not be replaced by) AI [Advancing Research Community Workshop Series]
2023 • Advancing Research Community
Matteo Gratton
Can Data and Ethics Live Together?
2021 • DesignOps Summit 2021
Gold
Phil Hesketh
Designing Accessible Research Workflows
2021 • DesignOps Summit 2021
Gold
Tiffany Cheng
Designing in a Pandemic: Integrating Speed and Rigor
2022 • Design at Scale 2022
Gold
Louis Rosenfeld
Day 1 Welcome
2024 • DesignOps Summit 2024
Gold
Julie Norvaisas
Back to basics, or start from scratch?
2025 • Advancing Research 2025
Gold
Ana Ferreira
Designing Distributed: Leading Doist’s Fully Remote Design Team in Six Countries
2024 • DesignOps Summit 2020
Gold
Bas Raijmakers, PhD (RCA)
What Design Research can Learn from Documentary Filmmaking
2022 • Advancing Research 2022
Gold
Aras Bilgen
Who does the math: A designer’s journey in building an AI-based tutoring app
2025 • Designing with AI 2025
Gold

More Videos

Elizabeth Sklar

"We tried hybrid sessions but quickly learned splitting virtual and in-person was better for experience."

Elizabeth Sklar Jessica Sheng

Co-creating research enablement with your tech org: a case study

March 10, 2026

Saara Kamppari-Miller

"Our KSPs do not change year over year because changing them frequently is disruptive for the business direction."

Saara Kamppari-Miller Nicole Bergstrom Shashi Jain

Key Metrics: Comparing Three Letter Acronym Metrics That Include the Word “Key”

November 13, 2024

Gretchen Anderson

"No wiki in the world is as good as somebody who can come and tell you how to bend the rules a little bit."

Gretchen Anderson

Scaling the Human Center

June 8, 2017

Chelsea Mauldin

"If anyone’s pay goes up, we move the whole pay scale so equity and fairness are maintained by the entire team."

Chelsea Mauldin

Let's Talk About Money

November 17, 2022

Lada Gorlenko

"Overcoming reservations and politics is part of enabling transformation."

Lada Gorlenko

Theme 3: Introduction

June 10, 2021

Craig Villamor

"Designing for the real world means dealing with practical constraints and making refinements in the face of compromise."

Craig Villamor

Resilient Enterprise Design

June 8, 2017

Susan Simon-Daniels

"I was ready to capture this fatal flaw that this fellow had discovered. It was so horrible it made him sigh. But it wasn’t."

Susan Simon-Daniels

War Stories LIVE! Susan Simon-Daniels

March 30, 2020

Robin Beers

"Anticipate resistance; if a project has a lot of scrutiny, controversial insights are likely."

Robin Beers

Beyond Insights: Researchers as Organizational Change Catalysts

March 25, 2024

Paul Pangaro, PhD

"Cybernetics is the discipline of systems with purpose, looking at how a system acts to achieve its goals."

Paul Pangaro, PhD

Systems Disciplines: Table Stakes for 21st Century Organizations

June 6, 2023