Rosenverse

This video is only accessible to Gold members. Log in or register for a free Gold Trial Account to watch.

Log in Register

Most conference talks are accessible to Gold members, while community videos are generally available to all logged-in members.

ADHD: A DesignOps Superpower
Gold
Friday, September 9, 2022 • DesignOps Summit 2022
Share the love for this talk
ADHD: A DesignOps Superpower
Speakers: Jessica Norris
Link:

Summary

After speaking with several colleagues in the DesignOps space, Jessica noticed a trend. Many of them, like herself, had ADHD. Another Observation: DesignOps is a field where those with ADHD can thrive. People with ADHD are often best suited to jobs that are purposeful, fast-paced, allow autonomy and involve lots of variety (as well as risk taking). The characteristics of empathy, energy, passion, and hyper focus under pressure which come with ADHD, make ADHD a DesignOps superpower. Don’t have ADHD? Come learn more about how to work well with some of your colleagues who do! Takeaways An understanding of the types of skills and personality traits that are beneficial in a DesignOps role.  How to encourage neurodiverse hiring practices.  How to inspire and empower individuals to consider a career in Design Operations.

Key Insights

  • ADHD often goes undiagnosed in women because symptoms present differently than in men, such as being seen as chatty or forgetful rather than hyperactive.

  • Approximately 7% of adults worldwide have diagnosed symptomatic ADHD, implying multiple neurodivergent individuals likely exist in any moderately sized design team.

  • The metaphor by Dr. Edward Hallowell compares ADHD to a race car engine with bicycle brakes, implying great power but challenges in regulation.

  • Traits that make Jess suited for design operations overlap with her ADHD characteristics, including managing ambiguity and dynamic environments.

  • ADHD individuals can be highly organized as a learned strategy to combat procrastination and memory challenges.

  • Hyperfocus allows people with ADHD to intensely concentrate on activities they find interesting, sometimes losing hours without noticing.

  • Clear time frames and explicit, constructive feedback significantly improve work effectiveness for ADHD individuals.

  • Breaking complex tasks into small, manageable chunks helps maintain motivation and access dopamine rewards from progress.

  • Neurodivergent individuals in a team improve inclusive design by uncovering subtle challenges others might miss.

  • Discussing personal work needs openly with teams, even without disclosing diagnoses, fosters empathy and better collaboration.

Notable Quotes

"I’m ADHD. I’ve never spoken so publicly about this before."

"In women, ADHD can sometimes just be seen as being chatty or forgetful or clumsy, as opposed to restless and disruptive."

"Having ADHD is like having a race car engine for a brain but with the brakes of a bicycle."

"Design Ops calls for someone who’s able to remain calm in ambiguous and changing environments, which surprisingly fits ADHD traits well."

"ADHD isn’t actually a deficit of attention, but instead trouble regulating it."

"If a task is labeled urgent it immediately sets my brain off into fight mode and I won’t be able to think about anything else."

"The best advice I ever received from a colleague was to find something in every project that interests you."

"Everyone may have different energy levels depending on the time of day, medication can also affect this."

"The most important thing you can do as a colleague, boss, or friend is ask what helps you work better."

"If a goal isn’t met it’s not all down to you; it’s a team effort and often influenced by many external factors."

Ask the Rosenbot
Tricia Wang
From Users to Shapers of AI: The Future of Research
2024 • Advancing Research 2024
Gold
John Cutler
Oxbows, Rivers, and Estuaries: How to navigate the currents of change (without burning out)
2024 • Advancing Service Design 2024
Gold
Ned Dwyer
The Intersection of Design and ResearchOps
2024 • DesignOps Summit 2024
Gold
John Calhoun
Two Sides of the DesignOps Coin: Teams Ops and Product Ops
2024 • DesignOps Summit 2020
Gold
Vicky Teinaki
Short Take #3: UX/Product Lessons from Your Industry Peers
2022 • Design in Product 2022
Gold
Amy Brana Stuart
Rest in Peace Fly-in-fly-out Design
2022 • Design at Scale 2022
Gold
Aaron Stienstra
Leveraging Civic Design to Advance Equity and Rebuild Trust in the US Federal Government
2021 • Civic Design 2021
Gold
Samuel Proulx
Designing for Disability, Innovating for Everyone
2025 • Advancing Research 2025
Gold
Chris Hammond
Embedding sustainability into enterprise design and development: A journey towards "sustainability consciousness"
2025 • Climate UX Interest Group
Rittika Basu
Age and Interfaces: Equipping Older Adults with Technological Tools
2023 • Advancing Research Community
Chris Geison
What is Research Strategy?
2021 • Advancing Research 2021
Gold
Russ Unger
Getting Out from Under Everyone: How to Escape the Paralysis of Getting Started
2016 • Enterprise UX 2016
Gold
Sofia Quintero
Beyond Tools: The Messy Business of Implementing Research Repositories
2022 • Advancing Research 2022
Gold
Jorge Arango
[Demo] How to re-categorize content at scale using LLMs
2024 • Designing with AI 2024
Gold
Indi Young
Paying Better Attention to the Problem with Indi Young
2019 • Advancing Research Community
Josh Clark
Sentient Design, AI, and the Radically Adaptive Experience (1st of 3 seminars)
2025 • Rosenfeld Community

More Videos

Miles Orkin

"Culture is messy and a big mess, and you have to work at it with intentionality but not heavy processes."

Miles Orkin

Creativity and Culture

November 8, 2018

Mike Brzozowski

"UX writing and design are a wonderful symbiotic relationship; both are needed to help users understand and act."

Mike Brzozowski Laura Palotie Steve Isley Nancy Tsang

UX in everyday products: Empowering climate conscious choices

July 17, 2024

Iain McMaster

"Our hypothesis was we could create better product faster with more eyes looking at the problem, not just product."

Iain McMaster IHan Cheng

Design and Product: from Frenemy to Harmony

November 29, 2023

JP Allen

"Simple, low-fi prototyping tools can get you tons of feedback without much upfront design work."

JP Allen Holly Holden

Navigating the UX Tools Landscape

October 1, 2021

Alla Weinberg

"Safety needs to start with your team first, then slowly scale out to other parts of the organization."

Alla Weinberg

Workers Are Sick of Change: The Cure is Psychological Safety

June 6, 2023

Dan Willis

"We’ve loaded ourselves up with lots of outsiders with outsider perspectives to understand the enterprise better."

Dan Willis

Theme 3: Intro

January 8, 2024

Dean Broadley

"If you want to go fast, go alone; if you want to go far, go together."

Dean Broadley

Not Black Enough to be White

January 8, 2024

Nalini P. Kotamraju

"Making the design system open source put Salesforce and the UX team on the map."

Nalini P. Kotamraju

An Organizational Story: Salesforce Lightning Design System

June 9, 2016

Janelle Estes

"The hardest skill to recruit for is someone who can consult and ask the right questions to uncover what the request really is."

Janelle Estes

UX Research Trends

January 28, 2021