Log in or create a free Rosenverse account to watch this video.
Log in Create free account100s of community videos are available to free members. Conference talks are generally available to Gold members.
Maps and Topographical Intelligence
Summary
On writing the Lord of the Rings, J.R.R. Tolkien quipped “I wisely started with a map”. In this discussion with Simon Wardley of the Leading Edge Forum, we looked at the subject of maps and topographical intelligence and whether they apply to business. We discussed what is a map, how to build one, and why do they matter, after which we focused on doctrine and core principles of organization—namely why this is no such thing as one size fits all culture, and how to cope with constant change by organizing with maps through pioneers, settlers and town planners.
Key Insights
-
•
Situational awareness is central to effective business strategy but is rarely understood outside military contexts.
-
•
Most corporate strategies resemble random buzzword combinations rather than grounded plans.
-
•
True maps require an anchor, meaning in space, and defined movement to convey situational understanding.
-
•
Stories and frameworks like SWOT lack spatial meaning and lead to poor strategy clarity.
-
•
Mapping business components anchored by customer needs reveals evolutionary stages from genesis to commodity.
-
•
Evolutionary patterns explain why one-size-fits-all methods fail and guide appropriate method selection.
-
•
Economic inertia from prior investments heavily influences the pace and success of strategic change.
-
•
The 'innovate, leverage, commoditize' model drives ecosystems by turning proprietary components into public utilities enabling external innovation.
-
•
Doctrines like transparency and challenging assumptions facilitate better strategy conversations in executive teams.
-
•
Co-creation in mapping strategy is essential; only domain insiders can create meaningful strategy maps effectively.
Notable Quotes
"Very few people in business are able to understand or familiar with the concept of situational awareness unless they served in the military."
"I was literally making up our strategy even though the company was profitable and growing."
"Strategy as a service: you just type in a URL and it will generate a strategy based on nothing whatsoever."
"If I don’t have a map, I can’t see the landscape, I can’t see the patterns impacting it, and I’m left only with purpose and blind action."
"Space has meaning in a map — moving components changes the map's meaning, unlike diagrams where space is arbitrary."
"There is no such thing as one-size-fits-all methods; what works depends on the component’s evolutionary stage."
"The Red Queen effect means you have no choice but to adapt as others evolve faster."
"Political capital is critical; good strategy without support will be crushed in large organizations."
"Only people who work intimately in a space can effectively map that space; outsiders cannot produce useful strategy maps."
"Maps force people to write down and challenge assumptions, improving transparency and strategy robustness."
Or choose a question:
More Videos
"We don’t make big deliverables because they create friction; instead, we create shared understanding through conversations."
Edgar Anzaldua MorenoUsing Research to Determine Unique Value Proposition
March 11, 2021
"Design has to incorporate intellectual humanism—remembering we’re designing for people, with people."
Uday GajendarThe Rise of Meta-Design: A Starter Playbook
May 19, 2022
"The assistant deputy minister described this to me as a design problem, even if his peers couldn’t articulate it that way."
Gordon Ross12 Months of COVID-19 Design and Digital Response with the British Columbia Government
December 8, 2021
"The core of it is really putting yourself in that other person’s shoes—it’s basic but essential empathy."
Steve Portigal Chris Chapo Kelly Goto Christian RohrerDiscussion
May 13, 2015
"I was very conscious of what I perceived might be impatience from stakeholders watching the interview."
Steve Portigal Susan Simon-Daniels Tamara Hale Randolph Duke IIWar Stories LIVE! Q&A-Discussion
March 30, 2020
"It was like publishing the family secret recipe, but sharing usability patterns was crucial for advocacy."
Rob Mitzel Sébastien MaloThe Tale of Two Companies: Building a Successful UX Practice in a Century-Old Enterprise
January 8, 2024
"We support Google HEART metrics to show design impact aligned with business goals."
Aurobinda Pradhan Shashank DeshpandeIntroduction to Collaborative DesignOps using Cubyts
September 9, 2022
"A tea party of one can really be very lonely, so we decided to seek out some friends to make our tea party more fun."
Carla Casariego Sarah SpencerDesignOps in Wonderland
October 24, 2019
"You can have the greatest idea in the world, but if you can't connect with other people, nothing will come of it."
Laura Gatewood Laine ProkayBeyond Buzzwords: Adding Heart to Effective Slack Communication
September 23, 2024