Log in or create a free Rosenverse account to watch this video.
Log in Create free account100s of community videos are available to free members. Conference talks are generally available to Gold members.
We Need To Talk: Navigating Conversations with Your Boss (Part 1 of 3)
Summary
Are you struggling to speak up to your boss due to fear of conflict? Our brains are wired to avoid confrontations, especially with authority figures, which can lead to misalignment, frustration, and missed opportunities. In this session, Joshua Graves, author of We Need To Talk: A Survival Guide for Tough Conversations, will help you reframe conflict as a strategic conversation rather than a risky confrontation. By understanding what you can control, influence, and how to communicate effectively, you'll gain practical tools to navigate these conversations with confidence. Through a mix of insights, real-world examples, and interactive exercises, you'll develop a clearer strategy for tackling tough conversations and reduce your fear of speaking up. Tune in to learn how to turn challenging discussions into opportunities for growth and influence.
Key Insights
-
•
The brain’s amygdala triggers fight-or-flight responses during difficult conversations, impairing rational dialogue.
-
•
Cultural differences significantly affect how employees relate to authority and approach conflict with bosses.
-
•
Distinguishing between what you can control and what you can influence is key to managing difficult conversations effectively.
-
•
Nonviolent communication provides a flexible framework to express difficult truths while maintaining psychological safety.
-
•
Depersonalizing conflict by focusing on facts and impacts reduces defensiveness and helps constructive dialogue.
-
•
Anger is a normal and useful human emotion that, when expressed clearly and calmly, can help convey the seriousness of an issue.
-
•
Knowing when to push forward and when to step back in conflict prevents burnout and wasted emotional energy.
-
•
Having shared goals and highlighting commonalities between conflicting parties aids mediation and reduces tension.
-
•
Short-term contract employment structures can erode team cohesion and holistic problem solving in organizations.
-
•
Slowing down conversations and asking logical 'what' and 'how' questions helps reduce emotional escalation during conflict.
Notable Quotes
"The amygdala acts as the brain’s smoke detector, smashing a button when it senses anything unsafe."
"Our brains are wired for efficiency and use heuristics, so they prefer daydreaming over hard conversations."
"If a security camera were recording, what would they see? Focus on facts, not stories."
"Depersonalizing the situation is a huge winner in nearly any hard conversation."
"Embracing seasonality in influence means adapting your expectations to current conditions."
"Anger doesn’t mean you have to yell—it’s about speaking clearly to the problem you see."
"You need to know your limits on how far you’re willing to exert influence and your energy investment."
"Slowing down speech and asking ‘what’ and ‘how’ questions engages the logical brain and de-escalates tension."
"Sometimes, avoiding the conversation feels easier but can have bigger costs than facing it."
"Establishing a shared vision with your boss or team helps align goals, even amid conflict."
Or choose a question:
More Videos
"The biggest challenge I see is scaling without losing our humanity."
Bud Caddell Kristin Skinner Alana WashingtonDesignOps Community Sensing Session
May 13, 2021
"For larger teams, tools like OfficeVibe gift-wrap people’s feelings into easy-to-digest data."
Shipra Kayan Tess DixonHow Tess Dixon Facilitates Team Engagement and Collaboration at Condé Nast Using Miro
October 1, 2021
"Our first day’s theme is around establishing and growing design operations."
Bria AlexanderOpening Remarks
September 29, 2021
"Design operations is an agent of change and inherently experiences a lot of friction."
John Maeda Alison RandAbout Design Organizations
May 13, 2019
"If you have questions, I will take questions throughout."
Kate KalcevichDesigning inclusively with AI
June 5, 2024
"We connect design decisions back to business performance and risk metrics to answer the concerns of our partners."
Frank DuranPartnership Playbook: Lessons Learned in Effective Partnership
January 8, 2024
"Teams are structured around products instead of experiences or processes, which makes delivering a consistent service difficult."
Kristin TaylorBuilding Bridges Across Organizational Silos
November 18, 2022
"The best future leaders will embody the qualities, skills and traits of a DEO, a Design Executive Officer."
Maria GiudiceEmpowering change: Reigniting purpose, passion and impact in research
March 13, 2025
"Zoom fatigue is real, people are not necessarily keen to go into another Zoom meeting even if they think it’s valuable."
Shelby SwitzerMaking Space for Community Knowledge-sharing in a Distributed World
December 10, 2021
