Summary
Mark Interrante, the SVP of Engineering at Hewlett-Packard Enterprise, has an extensive history of building out design and product teams in technology. Listen as he shares tips and tools to improve collaboration between multi-disciplinary teams.
Key Insights
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Organizational silos often manifest visibly in product design, reflecting internal boundaries rather than customer needs.
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Bringing in external UX experts like Jakob Nielsen can reveal uncomfortable truths about organizational alignment.
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Assuming positive intent when working across teams dramatically improves collaboration and conflict resolution.
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Mapping horizontal workflows across teams helps identify bottlenecks, usually caused by delays and waiting time rather than workload.
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Writing the fences — explicitly defining cross-team boundaries and interaction protocols — increases trust and collaboration between departments.
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Small, incremental changes in team habits compound to transform culture much more effectively than large sweeping reforms.
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Clarifying the deeper goals behind tasks using four simple outcome questions prevents wasted effort and uncovers better solutions.
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A concise proposal framework (side-pav) that states situation, complication, position, action, and benefit dramatically increases approval rates for change initiatives.
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Large organizations benefit from treating teams as having APIs—clear, documented interfaces for interaction and requests.
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Focusing on optimizing workflow latency delivers far greater productivity returns than increasing work hours or additional headcount.
Notable Quotes
"You can see our organization through the homepage of our site — we each owned a rectangle."
"Culture is what you tolerate — if you tolerate rudeness or tardiness, it becomes part of who you are."
"Assume positive intent from their point of view — they’re trying to have a good day, not work against you."
"Up to 90% of time in work streams is delay or waiting time, not active work."
"If you want to get faster output, optimize the work and workflow first — not add more hours."
"We started to build an API for how other teams could interact with us like a contract."
"Use four simple questions to find out what people really want and why — it avoids misaligned efforts."
"Side-pav proposals answer what’s going on, why it matters now, what you propose, what action to take, and what benefit comes from it."
"Small micro changes every week add up — ask your team what tiny improvements they’ve made recently."
"Making issues visible, sharing models, and iterating versions of workflows helps uncover blockages and solutions."
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