Enterprise Experience 2017

Enterprise Experience 2017

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Videos

June 8, 2017

Thursday, June 8, 2017 • Enterprise Experience 2017

Taming Design Complexity with UX Models

Robert Reimann • Senior Manager, UX Design, athenahealth

Thursday, June 8, 2017 • Enterprise Experience 2017

Customer-Centered Design Organizations

Peter Merholz • Chief Humanist, Humanism at Scale

Thursday, June 8, 2017 • Enterprise Experience 2017

Scaling the Human Center

Gretchen Anderson • Head of Design, PG&E

Thursday, June 8, 2017 • Enterprise Experience 2017

Exploring Cadence: You, Your Team, and Your Enterprise

Elizabeth Churchill • Director of User Experience, Google

Thursday, June 8, 2017 • Enterprise Experience 2017

Enterprise Storytelling Sessions

Dan Willis • Consultant, U.S. Digital Service

Thursday, June 8, 2017 • Enterprise Experience 2017

Resilient Enterprise Design

Craig Villamor • General Partner, productXP

June 9, 2017

Friday, June 9, 2017 • Enterprise Experience 2017

Toby Haug • Head of Design & Co-Innovation Center, Europe, SAP

Friday, June 9, 2017 • Enterprise Experience 2017

Driving Organizational Change Through Design? Do more of this and less of that

Sam Yen • Chief Design Officer, SAP

Friday, June 9, 2017 • Enterprise Experience 2017

Breaking Barriers with Empathy

Ross Smith • Director of Engineering, Microsoft

Friday, June 9, 2017 • Enterprise Experience 2017

Creating a Legacy: the ultimate experience

Mark Templeton • Former President and CEO, Citrix Systems, Inc

Friday, June 9, 2017 • Enterprise Experience 2017

Collaboration Flows in Product Development

Mark Interrante • Former Engineering SVP, HPE Cloud Business

Friday, June 9, 2017 • Enterprise Experience 2017

Stop Talking, Start Doing

Kaaren Hanson • Founding Member, Design Leaders Community

Friday, June 9, 2017 • Enterprise Experience 2017

Friday, June 9, 2017 • Enterprise Experience 2017

We're Here for the Humans

Robert Schwartz • Independent Transformation and Innovation Executive Leader

Friday, June 9, 2017 • Enterprise Experience 2017

Building a Design Culture

Ariel Kennan • Senior Fellow, Beeck Center for Social Impact + Innovation

Speakers

Quotes

"Enterprise software mainly serves corporate goals but rarely serves people goals very well within the products."

"It’s not enough to have great people; you need to create the space that brings out the best in them."

"That’s the kind of feature that never would have made it to the top of anyone’s backlog without design."

"Fuji Xerox would show you how to set up collaborative posters not just as technology but as service for social capital."

"Normally you go into a talk and they build just like a story. A little bit of information, more information, more information. Here’s my point, and that’s it."

"My boss might be looking over my shoulder and see nothing but red and think I’m not doing my job."

"As a designer and leader in this space, I've had to learn a lot about policy so I can come in and have really deep discussions with policy folks as a peer."

"Technology should not aim to replace humans, rather amplify human capabilities."

"Joshi the toy giraffe resonated with everyone on the team at the Ritz-Carlton, from chefs to spa attendants."

"If you want to receive value, you have to create value first; expecting it before contributing is a mistake."

"Culture is what you tolerate — if you tolerate rudeness or tardiness, it becomes part of who you are."

"Scott Cook noticed his wife’s frustration balancing their checkbook and realized millions more probably felt the same pain."

"We became entrepreneurs internally, doing work across other GE divisions to generate funding."

"We didn’t do this with arrogance. We did it with great respect, understanding who we’re delivering to, shareholders, patients, customers."

"We must put our citizens at the center of every service."