Rosenverse
Resilient Enterprise Design

This video is only accessible to Gold members. Log in or register for a free Gold Trial Account to watch.

Log in Register

Most conference talks are accessible to Gold members, while community videos are generally available to all logged-in members.

Resilient Enterprise Design

Gold
Thursday, June 8, 2017 • Enterprise Experience 2017
Share the love for this talk
Resilient Enterprise Design
Speakers: Craig Villamor
Link:

Summary

What is resilient enterprise design, and how can you incorporate it into your own enterprise organization? Craig Villamor is the VP of Product Experience & Design at AppDynamics and he talks about applying context and practicality to enterprise UX design to build resiliency.

Key Insights

  • Enterprise design must account for complex organizational contexts, not just individual user happiness.

  • Resilience in design means creating systems that flex and adapt under stress rather than breaking.

  • Customization is essential in enterprise software for companies to express their brand, culture, and workflows.

  • Loss of design control due to device variety and user customization requires influence over user behavior rather than strict enforcement.

  • Design principles are crucial to reduce indecision and provide a clear framework for decision-making in complex projects.

  • Prioritizing clarity over consistency can lead to better user experience outcomes.

  • Successful platforms often start by solving specific, concrete problems before generalizing widely.

  • Design systems function as living products that maintain consistency, flexibility, and scale across an ecosystem, including users.

  • Making it significantly easier to do the right thing drives adoption and behavior change in design.

  • Modeling real-world scenarios and anticipating customization scenarios helps create resilient, flexible enterprise applications.

Notable Quotes

"In the enterprise, it’s really about make me effective taking into account non-user personas as well as the individual."

"My boss might be looking over my shoulder and see nothing but red and think I’m not doing my job."

"Designing for the real world means dealing with practical constraints and making refinements in the face of compromise."

"We’re really passionate about our craft but we’re not in control — that’s a shared hallucination we must give up."

"If you design for everyone, no one is satisfied — start with specific solutions then generalize."

"The highest paid person’s opinion, or HIPPO, often makes decisions in the absence of principles and insights."

"Make it difficult to create ugly presentations — make it ten times easier to do the right thing."

"What happens when a user customizes the UI? Does the experience break? This is the question to ask."

"A style guide is an artifact, but a design system is a living, funded product with a roadmap serving an ecosystem."

"Resilient design needs to bend without breaking — to survive stresses while still delivering value."

Ask the Rosenbot
Chris Geison
What is Research Strategy?
2021 • Advancing Research 2021
Gold
Deanna Smith
Leading Change with Confidence: Strategies for Optimizing Your Process
2024 • DesignOps Summit 2024
Gold
Kit Unger
Theme 2: Introduction
2021 • Design at Scale 2021
Gold
Feyikemi Akinwolemiwa
Play to innovate: How curiosity and experimentation transform UX
2026 • Advancing Research 2026
Gold
Kate Koch
Flex Your Super Powers: When a Design Ops Team Scales to Power CX
2021 • DesignOps Summit 2021
Gold
Rachael Dietkus, LCSW
AI: Passionate defenses and reasoned critique [Advancing Research Community Workshop Series]
2024 • Advancing Research Community
Daniela Magaña Flores
Ahead of Competition: Learn What UX Benchmarking Can Do for Your Business Today
2022 • Advancing Research 2022
Gold
Amy Paris
Delivering Equity: Government Services for All Ages, Languages, Sexual Orientations, and Gender Identities
2021 • Civic Design 2021
Gold
Vicky Teinaki
Short Take #3: UX/Product Lessons from Your Industry Peers
2022 • Design in Product 2022
Gold
Nick Cochran
Growing in Enterprise Design through Making Connections
2019 • Enterprise Community
Kristin Skinner
Group Activity: A Deep Dive Into Value and Outcomes
2019 • DesignOps Summit 2019
Gold
Ian Swinson
Designing and Driving UX Careers
2016 • Enterprise UX 2016
Gold
Laine Riley Prokay
Carving a Path for Early Career DesignOps Practitioners
2022 • DesignOps Summit 2022
Gold
Joel Branch
Humanizing AI: Filling the Gaps with Multi-faceted Research
2021 • Advancing Research 2021
Gold
Monty Hammontree
The Future of UX Research
2020 • Advancing Research Community
Bria Alexander
Theme 1 Intro
2024 • DesignOps Summit 2024
Gold

More Videos

Jeff Sussna

"Governance needs to become a self-correcting, flexible, and adaptable mechanism rather than centralized enforcement."

Jeff Sussna

What DesignOps Can Learn From DevOps

November 6, 2017

Indi Young

"We live in a solution culture that glorifies people who create solutions but not those who create knowledge."

Indi Young

Paying Better Attention to the Problem with Indi Young

December 12, 2019

Bria Alexander

"We have 11 cohorts and 130 people participating in this week’s conference for small group discussions."

Bria Alexander

Opening Remarks

June 9, 2021

Joy KendiMwiti

"Design is no longer just about building. It’s also now about setting boundaries."

Joy KendiMwiti

Deciding when to automate: Integrating AI in high-stakes systems

June 9, 2026

Sean Dolan

"We developed a list of 47 common touchpoints for B2B journeys based on extensive past research."

Sean Dolan

A Practical Look at Creating More Usable Enterprise Customer Journeys

October 31, 2019

Saara Kamppari-Miller

"When we start being intentional about inclusion, we gain clarity in Design Ops."

Saara Kamppari-Miller

Theme Three Intro

September 9, 2022

Shazia Ali

"If you take the audience on the journey right from the beginning, it becomes more of a conversation."

Shazia Ali Bruce Gillespie Joyce Lee Andy Warr

Communication: Innovative techniques for making your voice heard [Advancing Research Community Workshop Series]

August 21, 2024

Sharon Bautista

"Browsers are considered absolutely critical to business given organizations' reliance on web apps and software that's easy to update."

Sharon Bautista

Time to Make the Donuts: How User Research Helped Bridge Disparate Teams

January 8, 2024

Veevi Rosenstein

"We were asking for users to give us their time, but we weren’t showing them that we recognized that their time had value."

Veevi Rosenstein

Building for Scale: Creating the Zendesk UX Research Practice

January 8, 2024