Resilient Enterprise Design
Summary
What is resilient enterprise design, and how can you incorporate it into your own enterprise organization? Craig Villamor is the VP of Product Experience & Design at AppDynamics and he talks about applying context and practicality to enterprise UX design to build resiliency.
Key Insights
-
•
Enterprise design must account for complex organizational contexts, not just individual user happiness.
-
•
Resilience in design means creating systems that flex and adapt under stress rather than breaking.
-
•
Customization is essential in enterprise software for companies to express their brand, culture, and workflows.
-
•
Loss of design control due to device variety and user customization requires influence over user behavior rather than strict enforcement.
-
•
Design principles are crucial to reduce indecision and provide a clear framework for decision-making in complex projects.
-
•
Prioritizing clarity over consistency can lead to better user experience outcomes.
-
•
Successful platforms often start by solving specific, concrete problems before generalizing widely.
-
•
Design systems function as living products that maintain consistency, flexibility, and scale across an ecosystem, including users.
-
•
Making it significantly easier to do the right thing drives adoption and behavior change in design.
-
•
Modeling real-world scenarios and anticipating customization scenarios helps create resilient, flexible enterprise applications.
Notable Quotes
"In the enterprise, it’s really about make me effective taking into account non-user personas as well as the individual."
"My boss might be looking over my shoulder and see nothing but red and think I’m not doing my job."
"Designing for the real world means dealing with practical constraints and making refinements in the face of compromise."
"We’re really passionate about our craft but we’re not in control — that’s a shared hallucination we must give up."
"If you design for everyone, no one is satisfied — start with specific solutions then generalize."
"The highest paid person’s opinion, or HIPPO, often makes decisions in the absence of principles and insights."
"Make it difficult to create ugly presentations — make it ten times easier to do the right thing."
"What happens when a user customizes the UI? Does the experience break? This is the question to ask."
"A style guide is an artifact, but a design system is a living, funded product with a roadmap serving an ecosystem."
"Resilient design needs to bend without breaking — to survive stresses while still delivering value."
Or choose a question:
More Videos
"If you’re the best front-end designer in West River Idaho with a good internet connection, we want to talk to you."
Russ UngerGetting Out from Under Everyone: How to Escape the Paralysis of Getting Started
June 8, 2016
"As leaders, spending one-on-ones with managers can cascade connection-making culture down to teams."
Nick CochranGrowing in Enterprise Design through Making Connections
June 20, 2019
"Identifying the right success metrics is the number one challenge teams are facing today."
Dana Bishop2022: The Year UX Demonstrates its Business Impact
March 11, 2022
"Without Jim, what we're going to see today would have been a lot worse."
Andrew MichaelBuilding a Product Insights Team
March 10, 2022
"Research doesn’t start and end with the researcher; it’s about continual learning and supporting communities to keep learning."
Robert Fabricant Sahibzada Mayed Nidhi Singh RathoreIndustry junctures: Paths forwards for UXR and the critical decisions that get us there [Advancing Research Community Workshop Series]
October 2, 2024
"The dynamic between employer and employee is changing a lot, and from a Design Ops perspective, that's something to keep our eye on."
Dave Malouf Meredith Black Farid SabitovThe Past, Present, and Future of DesignOps: a 2-part DesignOps Community Call (Part 1)
February 17, 2022
"There’s a lot of steps behind the scenes to make conversations useful and safe."
Peter Van DijckBuilding the Rosenbot
June 4, 2024
"Every problem can be solved; it’s how you justify the offers the world gives you that counts."
Cheryl PlatzCollaborative Creativity through Improv
November 7, 2018
"I wouldn’t leave AI tools to juniors because it’s crucial to have your own experience to evaluate outputs."
Yulya Besplemennova[Demo] Stress-testing GenAI in user research synthesis
June 4, 2024
