Peter Merholz

" Smaller design orgs rate high on some health indicators but often have no growth path; very large orgs get bogged down by bureaucracy. "

" How do we show the value of the work that enables us to really advocate for the humans whom we are serving? "

" Democratization models sound great but often people have to squeeze research on top of already full-time jobs. "

" Ambiguity is considered a problematic in design, but ambiguity can be a feature. "

" If you find yourself doing a lot of things that aren’t in your job description, that might mean you’re doing leadership. "

" Splitting people leadership and functional leadership with a brick wall in between is broken and unsustainable. "

" You need to have a strong sense of values and norms to guide how you behave and interact within design teams. "

" If you want your teams to be bold, you need explicit quality standards and the courage to say no. "