Summary
The ultimate user experience is the one that's invisible—it's unexplained magic—like a gift without a special occasion. When the magic lasts, retained in the heart, beyond the memory of who created them, that's a true legacy. As we know, lasting experiences are few and far between. This keynote will share the UX journey of Citrix—through the successes, failures and stories of the company's former CEO. This session will wrap up our conference with the goal of expanding your insights and sparking inspiration as you take away the professional value and fun of Enterprise UX 2017.
Key Insights
-
•
Legacy is a collective gift that extends beyond individual recognition.
-
•
Focusing on making an impact can lead to financial success.
-
•
Real leadership involves empowering your team to find answers.
-
•
Design thinking is crucial for creating effective solutions.
-
•
Human outcomes should drive business objectives and product design.
-
•
Every employee serves a customer, and understanding this is essential.
-
•
Embrace a culture of humility and respect to foster innovation.
-
•
Legacy can be built through everyday contributions, not just monumental acts.
-
•
Cultural values shape how a company operates and connects with its community.
-
•
Persistent learning and adaptability are key for long-term growth.
Notable Quotes
"I love closing keynotes because you get the last word."
"If you focus on making an impact, you could actually make money."
"Legacy is a gift, and gifts last beyond the giver's lifetime."
"Our gift was to help people fundamentally live a better life."
"Authentic human outcomes are what we designed for at Citrix."
"Work is not a place; it’s about how you live and work better."
"A great company culture is built on integrity, respect, humility, and conviction."
"Design thinking helps unlearn traditional problem-solving approaches."
"Every person in an organization has a customer, and their experience matters."
"You can leave a legacy in three minutes with a simple act of kindness."
More Videos
"Visibility is key to driving accessibility initiatives."
Saara Kamppari-MillerDesignOps for Inclusive Design and Accessibility
May 26, 2022
"We truly believe that when all of us win together, we can achieve so much more."
Rusha SopariwalaRemote, Together: Craft and Collaboration Across Disciplines, Borders, Time Zones, and a Design Org of 170+
June 9, 2022
"There are a lot of things you can do to carve out the space for opportunities, but you can't force it."
Tess DixonC'mon Get Happy
September 29, 2021
"You're never going to be good at financial analysis. Stop trying to make your weaknesses a strength, just minimize your weaknesses and maximize your strengths."
Greg PetroffDesign is the Differentiator: Bringing New Design Innovations to a Very Antiquated and Very Large Industry
June 9, 2021
"Love letters are great. They continually highlight work that improves the product."
Kim Fellman CohenMeasuring the Designer Experience
October 23, 2019
"Titles can mean really different things at different places, especially depending on the company's size."
Catt Small Micah Bennett Brian Carr Jessica HarlleeWhat's Next for ICs: Exploring Staff and Principal Designer Roles
February 22, 2024
"Successful design innovations often come from areas where moderate AI performance creates value."
Jodi ForlizziDesign and AI innovation
June 5, 2024
"Flexibility in research sessions allows for deeper understanding of user experiences."
Samuel Proulx Laur BaekInclusive Research: Debunking Myths and Getting Started
March 12, 2025
"We need to be more prepared to dance together."
Séamus ByrneAligning Teams with Choreography
January 8, 2024
