Dan Willis

" Silos are everywhere—in technology companies, retail, inside silos inside silos. "

" Michelle Wong took her outside consultant experience inside PwC to design tools for incoming contractors. "

" It’s never too late to apologize. And don’t be afraid to say, I’m sorry. "

" Collective consciousness cannot be asked to happen overnight; it’s a game of patience. "

" Selling an ideal solution to an organization never works. You push a good start and adapt as you go. "

" We dug this hole ourselves by never asking how the client delivers designs after we hand them over. "

" We got to get everybody to tell stories in the whole room. "

" Know-it-alls claim to know what to do and how users behave, but if they knew the answers, why bring in research? "

" A typical enterprise customer has like five analysts who need a login, not millions of users. "