Dan Willis

" We don’t have meetings without all three sides of the business, product, and design coming together now. "

" Normally the theme leader would be talking about sleep deprivation because we’re overstimulated from all the talks and conversations. "

" It’s never too late to apologize. And don’t be afraid to say, I’m sorry. "

" If you hear what I’m saying and you’re uncomfortable, and I say I’ll do it your way, now you’re connected and you’ll back me until you can’t anymore. "

" Once people have seen the value of involving users and design, they can’t unsee it—no matter the churn or setbacks. "

" Why wouldn't we design a fabulous cancellation process for customers who no longer want to be our customers? "

" Fortunately, that was terrible. "

" HR simplified the job hierarchy for UX, but then buried it in another job architecture project and delayed the rollout for years. "

" The harder I think, the further I am from the answer. "