Dan Willis
Consultant, U.S. Digital Service
Dan Willis is a designer and consultant helping the U.S. Digital Service fix the federal government one project at a time. He led a major DesignOps effort at U.S. Citizenship and Immigration Services and is currently helping FEMA overhaul its approach for creating enterprise software. Willis led design teams at PBS, Marriott and The Washington Post and his consulting clients have included Volkswagen, the Royal Bank of Canada and the American Museum of Natural History. A frequent speaker at international, national and local UX-related conferences, he is the co-author and illustrator of Designing the Conversation: Techniques for Successful Facilitation.
Rosenverse talks by Dan:
" The grownups’ table is where we talk about business problems and organizational complexity, not just sketching. "
10 Years of Enterprise UX: Reflecting on the community and the practice
June 18, 2025
" Shamus Bern will talk about how to drop into a client site and grok what’s going on quickly without sacrificing why they hired you. "
Theme 3: Intro
January 8, 2024
" Make an uncredible experience credible. That was the directive from organizational resistance to UX. "
Enterprise Storytelling Sessions
June 3, 2019
" Scaling is not for the sake of scaling, but scaling over time. "
Panel Discussion: Integrating DesignOps
November 7, 2018
" They paid a vendor $800 million and launched a single form online, which is no longer in use. "
Filling the Void
November 7, 2018
" UX design is really about producing usable software, not just pretty deliverables. "
Enterprise Storytelling Sessions
June 14, 2018
" I’m worried you aren’t up to it, frankly. "
Enterprise Storytelling Sessions
June 8, 2017
" The unsung hero of Enterprise UX isn’t the user or the researcher or the designer — it’s the person drowning in emails, Excel sheets, and project plans. "
Enterprise Storytelling Sessions
June 8, 2016
" It's okay. I just wish it were a little bit jazzier and sexier. "
Enterprise Storytelling Sessions
May 13, 2015
