Rosenverse

Log in or create a free Rosenverse account to watch this video.

Log in Create free account

100s of community videos are available to free members. Conference talks are generally available to Gold members.

AI: Passionate defenses and reasoned critique [Advancing Research Community Workshop Series]

Wednesday, September 18, 2024 • Advancing Research Community

This video is featured in the AI and UX playlist.

Share the love for this talk
AI: Passionate defenses and reasoned critique [Advancing Research Community Workshop Series]
Speakers: Rachael Dietkus, LCSW , Llewyn Paine , Nishanshi Shukla and David Womack
Link:

Summary

AI adoption is rapidly accelerating in the insights space, and researchers are rushing to explore the possibilities and pitfalls it presents. Without a doubt, it will change the nature of our work, but where do we stand now? Our panelists will examine passionate defenses for the value of AI, offer reasoned critiques, discuss practical applications, and discuss how we can collectively move forward in an ethical and human-centered manner. Attend all of our Advancing Research community workshops Each free virtual workshop is made up of panelists who will share short provocations on engaging ideas to discuss as a group, as well as a leader in our field to moderate. If you're looking for discussions that challenge the status quo and can truly advance research, look no further than our workshop series. (P.S. We’ll be drawing most of our Advancing Research 2025 conference speakers from those who present at upcoming workshops—so tune in for a sneak peek of what's to come from #AR2025!) July 24, 4-5pm EDT Watch Video Theme 1: Democratization Working with it, not against August 7, 11am-12pm EDT Watch Video Theme 2: Collaboration Learning from market research, data science, customer experience, and more August 21, 4-5pm EDT Watch Video Theme 3: Communication Innovative techniques for making your voice heard September 4, 11am-12pm EDT Watch Video Theme 4: Methods Expanding the UXR toolkit beyond interviews October 2, 11am-12pm EDT Watch Video Theme 6: Junctures for UXR Possible futures and the critical decisions to move us forward October 16, 4-5pm EDT Watch Video Theme 7: Open Call Propose ideas that don’t match our other workshops’ themes

Key Insights

  • AI is essential for modeling complex natural systems but tends to generalize towards the center, ignoring critical edge cases where innovation happens.

  • Bias in AI is often unintentional but reflects dominant cultural and power structures, disproportionately harming marginalized groups.

  • Addressing bias requires interdisciplinary collaboration and including voices from impacted communities, especially those historically excluded.

  • There is a scarcity of positive, concrete examples of AI used ethically and effectively, contributing to public fear and skepticism.

  • Ethics and responsibility must be central in AI design, guided by questions about who benefits, who is harmed, and who participates in the process.

  • AI’s promise in scientific research lies in enabling new types of comprehensive analysis and modeling previously impossible for humans alone.

  • Inclusivity efforts in AI can sometimes perpetuate existing power imbalances rather than eliminate them if not critically examined.

  • Bias assessment involves self-reflection on positionality, rigorous questioning, and iterative validation with diverse teams.

  • Human-to-human interaction remains essential to complement AI tools and counterbalance their limitations and biases.

  • Balancing AI’s environmental costs with its potential to solve urgent problems like climate change is a complex but critical discussion.

Notable Quotes

"AI is both absolutely necessary and completely terrifying for science."

"The greatest scientific breakthroughs tend to come from edge cases, which AI tends to ignore."

"AI reflects dominant hegemonic views, creating virtual worlds where counter views do not exist."

"Who was involved in the process? Who benefited? Who was harmed? These are essential questions in AI design."

"Nothing is inherently better because it was produced by human intention or machine learning; interrogate the goal first."

"There is always going to be a power gap in inclusiveness efforts unless we critically question who is missing."

"AI allows us to explore multiple imaginaries and possibilities, expanding how we question and understand the world."

"Bias is constantly evolving; awareness requires trusted human relationships, not just technology validation."

"Sometimes the most ethical and just path for humans is also the most effective for preserving natural systems."

"It's all about balance: being aware of AI’s issues while remaining open to its incredible opportunities."

Ask the Rosenbot
Holly Cole
Panel Discussion: Growing People and Teams
2018 • DesignOps Summit 2018
Gold
Mark Boulton
Ops without Designers
2018 • DesignOps Summit 2018
Gold
Peter Merholz
The Mysterious Case of the Missing UX Career Path
2022 • DesignOps Community
Stefanie Owens
Optimizing for Outcomes: Transformation Design in Systems at Scale
2024 • Advancing Service Design 2024
Gold
Jackie Ajoux
Leveling-Up: A Single-Player’s Guide to the DesignOps Team-of-One
2024 • DesignOps Summit 2020
Gold
John Maeda
About Design Organizations
2019 • DesignOps Community
Shipra Kayan
How we Built a VoC (Voice of the Customer) Practice at Upwork from the Ground Up
2021 • DesignOps Summit 2021
Gold
Nathan Shedroff
How Will Design be Taught When the Schools Shut Down?
2026 • Rosenfeld Community
Kristin Taylor
Building Bridges Across Organizational Silos
2022 • Civic Design 2022
Gold
Christopher Taylor Edwards
Design as a Team Practice, A Practical Guide to Cross-functional Collaboration
2021 • DesignOps Summit 2021
Gold
Laura Klein
Human vs. machine: Testing AI’s ability to synthesize and analyze research
2026 • Advancing Research 2026
Gold
Samuel Proulx
Invisible barriers: Why accessible service design can’t be an afterthought
2024 • Advancing Service Design 2024
Gold
Etienne Fang
The Power of Care: From Human-Centered Research to Humanity-Centered Leadership
2021 • Advancing Research 2021
Gold
Robert Fabricant
Shifting dynamics: The evolving relationship between researchers, participants, and organizational systems
2025 • Advancing Research 2025
Gold
Joseph Williams
Unlocking impact and influence through inclusive hiring in research
2021 • Advancing Research Community
Louis Rosenfeld
How to use the Rosenbot
2026 • Rosenfeld Community

More Videos

Victor Udoewa

"For the iBio people, knowledge is relational, not objectified, emerging from relationships like songs."

Victor Udoewa

Beyond Methods and Diversity: The Roots of Inclusion

March 26, 2024

Peter Morville

"The Library of Congress web presence was a findability nightmare, like the Winchester Mystery House."

Peter Morville

The Architecture of Understanding

May 13, 2015

Sam Ladner

"This talk is more than anything else, it’s about confidence."

Sam Ladner

How Research Can Drive Strategic Foresight

March 9, 2022

Michelle Bejian Lotia

"We created research indexes with search blocks that update over time to help people focus on the most recent insights."

Michelle Bejian Lotia Anne-Marie Morell

Rolling Out a Repository: How Zapier Centralizes Insights from Across their Organization

March 28, 2023

Leisa Reichelt

"At Atlassian, many confident non-researchers were already doing lots of research, which was an opportunity and a challenge."

Leisa Reichelt

Opening Keynote: Operating in Context

November 7, 2018

Sarah Gallimore

"Artifacts of the future help us envision and grasp the change that we’re hoping to have—it’s not just bullet points or vision statements."

Sarah Gallimore

Inspire Progress with Artifacts from the Future

November 18, 2022

Joerg Beringer

"This is real serious analysis, not pre-prepared or fake data."

Joerg Beringer Thomas Geis

Scaling User Research with AI: Continuous Discovery of User Needs in Minutes

September 10, 2025

Peter Merholz

"If you want your teams to be bold, you need explicit quality standards and the courage to say no."

Peter Merholz

Customer-Centered Design Organizations

June 8, 2017

Dalia El-Shimy

"Closing the loop by understanding when and why recommendations don’t get adopted is probably the most easily actionable piece of advice I can give."

Dalia El-Shimy

So You've Got a Seat at the Table. Now What?

March 31, 2020