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AccessibilityOps: Moving beyond “nice to have”
Thursday, September 19, 2024 • DesignOps Community
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AccessibilityOps: Moving beyond “nice to have”
Speakers: Nicole Bergstrom , Anna Cook , Kate Kalcevich and Saara Kamppari-Miller
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Summary

Accessibility Operations is real, and it’s enabling organizations to make their products and services more inclusive at scale. Join our panel discussion, featuring AccessibilityOps insights from the session’s sponsor, Fable, as well as experts in accessibility and inclusive design from Microsoft and Hilton. We’ll explore how companies are integrating accessibility into their core processes, as well as practical strategies to move beyond compliance and create inclusive experiences for both employees and customers. Bring your questions and discover how to make accessibility a fundamental part of your business strategy!

Key Insights

  • Accessibility awareness is now widespread; focus has shifted to implementation.

  • Involving people with disabilities in design processes is crucial for effective inclusion.

  • Technology, particularly AI, needs inclusive data sets and co-design practices.

  • Emphasizing usability is more important than just compliance with guidelines.

  • Training for designers should focus on real problems with diverse user perspectives.

  • Gamifying training sessions can enhance engagement and understanding of accessibility.

  • Celebrating small wins in accessibility can lead to greater organizational buy-in.

  • Integration of accessibility into product roadmaps is vital for sustainable practices.

  • Centralizing accessibility operations can streamline efforts across large organizations.

  • Accessibility is fundamental for user-centered design.

Notable Quotes

"The wrong place is to not start with accessibility."

"You can't have an accessible experience if it's not usable."

"Accessibility is a standard; inclusivity is a practice."

"Progress, not perfection should be our approach to accessibility."

"Use the language of your executives to explain the value of accessibility."

"Patience, compromise, resilience are key in pushing accessibility forward."

"Celebrate small wins, as they compound into bigger successes."

"Training should focus on engaging with real users rather than just compliance checklists."

"Involve the disability community in the design process to enrich user experiences."

"Creating inclusive experiences is not only ethical but a significant business opportunity."

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