Rachael Dietkus, LCSW
Digital Services Expert in Design & Social Work, United States Digital Service
Rachael Dietkus is a pioneering social worker-designer specializing in trauma-informed care and ethics within civic and public interest design and technology. With nearly 25 years of experience in social justice, Rachael most recently was the first social worker ever hired at the United States Digital Service, where she focused on integrating trauma-informed practices into federal technology projects. As the founder of Social Workers Who Design, she consults globally on design, research, and strategy projects, nurturing trauma literacy and care humility among designers. Rachael is an RSA Fellow, a Design Council Expert, and a contributor to key publications, including "Feminist Designer" and the forthcoming "This is Journey Management" and "Designed with Care: Creating Trauma-Informed Content." She is also working on her first book on care, trauma, and design with MIT Press. Rachael's work bridges the gap between social work and design, advocating for more humane, care-centered approaches in public service delivery and civic tech.
Rosenverse talks by Rachael:
" Just throwing numbers at people does not engage them; pairing data with personal stories or quotes makes the findings resonate. "
Day 3 Theme Panel
March 13, 2025
" Minimizing harm protects institutions, not people. "
The power to heal and harm
March 13, 2025
" AI is both absolutely necessary and completely terrifying for science. "
AI: Passionate defenses and reasoned critique [Advancing Research Community Workshop Series]
September 18, 2024
" Acknowledging and validating what someone has told you creates psychological safety and trust in leadership. "
Leading through the long tail of trauma
July 13, 2022
" There are no best practices in trauma-informed design because every person and culture is unique. "
Leading through the long tail of trauma
July 7, 2022
" Trauma is not the external event, but how that event embeds in an individual's body. "
Leading through the long tail of trauma
July 7, 2022
" This conference felt like a professional bootcamp that helped me grow profoundly as a speaker and thinker. "
Everything You Need to Know about the Civic Design 2022 Call for Presentations
May 17, 2022
" The self-care industry is commodified; true healing requires organizational change, not just personal coping tactics. "
Learnings from Applying Trauma-Informed Principles to the Research Process
March 10, 2022
" Radical participatory design is some of the hardest work I have ever done; it takes more than intention, it takes significant care and time. "
Trauma-Responsive Design: Reimagining the Future of Design Now
December 10, 2021
