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Leading with Design Operations Past and Present
Thursday, December 19, 2019 • DesignOps Community
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Leading with Design Operations Past and Present
Speakers: Bob Baxley
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Summary

In this conversation, Bob and community co-curator Alison Rand discuss why it’s so hard to hire designers and the criticality of advocacy for the profession in order to attract emerging talent, the myth of the unicorn designer, and in light of all of this why companies are wrong to fight back against the idea of remote design teams.

Key Insights

  • The design community needs to engage high school students to address the shortage of designers entering the field.

  • Diversity in design involves not only demographic differences but cognitive variety; many valuable designers come from non-traditional backgrounds.

  • Attracting talent goes beyond traditional hiring practices; forming connections with Gen Z can inspire new interest in design.

  • Design operations play a crucial role in scaling teams, providing necessary structure and processes for designers to thrive.

  • Effective hiring processes should include portfolio reviews that focus on how designers think about products, not just their previous work.

  • Designers should be freed from non-creative tasks to focus on innovation and problem-solving.

  • Remote work and inclusive hiring practices can broaden access to talent and create more diverse design teams.

  • Creating a solid design culture involves establishing rituals that help teams collaborate effectively and focus on creativity.

  • Understanding information architecture is critical for designers; it shapes how users interact with products.

  • The success of a design team relies on a clear value proposition for different roles within the team, catering to varying levels of experience and expertise.

Notable Quotes

"You have to think about what's the value proposition for designers to come work at your company."

"Design is a strategic differentiator for us in the marketplace."

"We need to broaden our horizons and think about reaching out to people that don't go to college."

"Designers were hired to sit at their desk and work and do creative work."

"Without rituals and repeating the same thing, you just can't get better at it."

"Design operations is a massive force multiplier on your design team."

"The entire goal is to create the culture and process we want that will attract people interested in that."

"We're trying to hire people that are eager to learn and be a part of an evolving design environment."

"I think we have to help them find the joy in their work by removing unnecessary constraints."

"Design is problem-solving, and part of the problem is the environment in which you're trying to work."

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