Rosenverse

This video is only accessible to Gold members. Log in or register for a free Gold Trial Account to watch.

Log in Register

Most conference talks are accessible to Gold members, while community videos are generally available to all logged-in members.

Panel Discussion
Gold
Tuesday, December 3, 2024 • Advancing Service Design 2024
Share the love for this talk
Panel Discussion
Speakers: John Mortimer , Milan Guenther , Lucy Ellis and Patrick Quattlebaum
Link:

Summary

Our panelists discuss the day's conference sessions. Moderated by Patrick Quattlebaum

Key Insights

  • Trust is crucial in fostering effective collaborations within organizations.

  • Facilitation skills are essential for service designers to navigate complex dynamics and enhance stakeholder engagement.

  • Organizations often view the role of service designers too narrowly, limiting their influence and effectiveness.

  • Service design should be about connecting with the organization as a whole, not just with isolated user experiences.

  • Different perspectives within an organization reveal new insights and opportunities for service design.

  • Paradigms and language greatly influence how service design is received and understood across teams.

  • Creating a culture of openness and sharing can enhance collaboration between disciplines.

  • Building informal networks is key to understanding the organizational landscape and fostering trust.

  • Facilitating change requires understanding the complexities of human behavior and motivations.

  • Engaging with stakeholders’ existing knowledge and experiences can lead to more effective design outcomes.

Notable Quotes

"Trust was a common theme throughout all presentations and was a key component for building effective relationships."

"The whole idea of connecting the dots emerged as a vital aspect of service design."

"Facilitation skills are not just helpful; they are core to building trust in service design."

"What does it mean for people to engage with your service design challenge?"

"It's about blending in culturally and understanding the informal networks."

"We often need to reframe discussions from the users’ perspective to better connect with the organization."

"Service design isn’t just about output; it’s about cultivating relationships and making impactful connections."

"Look for opportunities to engage with people you don’t know and learn about their work."

"Stealing the best practices from other disciplines can enhance your own service design processes."

"Every touchpoint or dot represents a perspective that could shift your understanding of the system."

Jilanna Wilson
Distributed Design Operations Management
2019 • DesignOps Summit 2019
Gold
Dane DeSutter
Beyond the Console: The rise of the Gamer Experience and how gaming will impact UX Research across industries (Videoconference)
2024 • QuantQual Interest Group (Rosenfeld Community)
Carl Turner
You Can Do This: Understand and Solve Organizational Problems to Jumpstart a Dead Project
2023 • Advancing Research 2023
Gold
Joanna Vodopivec
One Research Team for All - Influence Without Authority
2022 • Advancing Research 2022
Gold
Steve Portigal
Looking Back…to Look Ahead
2024 • Advancing Research 2024
Gold
Aras Bilgen
Research Democratization: A Debate
2023 • Advancing Research 2023
Gold
Carol Smith
Operationalizing Responsible, Human-Centered AI
2023 • Enterprise UX 2023
Gold
Robin Beers
How to create actionable insight in the face of politics and silos [Advancing Research Community Workshop Series] (Videoconference)
2023 • Advancing Research Community
Andreas Huebner
What Is It Like To Be Part of The UX Team at Compass?
2021 • Advancing Research 2021
Gold
Sahibzada Mayed
The Politics of Radical Research: A Manifesto
2023 • Advancing Research 2023
Gold
Jennifer Fraser
What would Emmy Noether Do? Math, Models and Mulling in UX Research
2023 • Advancing Research 2023
Gold
Bria Alexander
Opening Remarks
2023 • DesignOps Summit 2023
Gold
Tricia Wang
Spatial Collapse: Designing for Emergent Culture
2024 • Enterprise Experience 2020
Gold
Luz Bratcher
This Is a Talk for Tired People
2022 • Design at Scale 2022
Gold
Barb Spanton
Doing Work That Matters: A Look Beyond The Idealistic Notion of 'Doing Meaningful Work'
2022 • Design at Scale 2022
Gold
Kara Kane
Communities of Practice for Civic Design (Videoconference)
2022 • Civic Design Community

More Videos

Kristin Skinner

"Every organization has unique constraints that shape how we define success."

Kristin Skinner Kamdyn Moore

Group Activity: A Deep Dive Into Value and Outcomes

October 23, 2019

Jorge Arango

"Notes describe all these varied use cases, but they're not all the same even if we call them notes."

Jorge Arango

The Best of Both Worlds: How to Integrate Paper and Digital Notes (1st of 3 seminars) (Videoconference)

April 5, 2024

Prabhas Pokharel

"The synthesis process is about finding order in chaos."

Prabhas Pokharel Mayo Nissen

Order and Chaos: New Ways of Collaborating on Synthesis and Storytelling

March 10, 2022

Sam Proulx

"Apple's iPhone 3GS changed the world by introducing a built-in screen reader."

Sam Proulx

Mobile Accessibility: Why Moving Accessibility Beyond the Desktop is Critical in a Mobile-first World

March 10, 2022

Roberta Dombrowski

"Every research project should start with the concrete decisions it hopes to enable."

Roberta Dombrowski Sam Duong Woloszynski

Making Research a Team Sport

March 11, 2022

Josina Vink

"We have a tendency to always look outside and say these changes are needed."

Josina Vink

Navigating the pitfalls of systems thinking in service design

December 4, 2024

Angelos Arnis

"Design operations professionals must facilitate collaboration between human effort and AI efficiency."

Angelos Arnis

Navigating the Rapid Shifts in Tech's Turbulent Terrain

October 2, 2023

Ted Neward

"If we can partner with someone doing well in the government space, we can mitigate our risk."

Ted Neward

Theme 4: Enterprise Organizational Journey

June 4, 2019

Maria Skaaden

"Reflecting and validating the experience of change is super important."

Maria Skaaden

Panel Discussion: Methodologies and Work Environments

November 8, 2018