Summary
Our panelists discuss the day's conference sessions. Moderated by Patrick Quattlebaum
Key Insights
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Trust is crucial in fostering effective collaborations within organizations.
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Facilitation skills are essential for service designers to navigate complex dynamics and enhance stakeholder engagement.
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Organizations often view the role of service designers too narrowly, limiting their influence and effectiveness.
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Service design should be about connecting with the organization as a whole, not just with isolated user experiences.
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Different perspectives within an organization reveal new insights and opportunities for service design.
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Paradigms and language greatly influence how service design is received and understood across teams.
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Creating a culture of openness and sharing can enhance collaboration between disciplines.
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Building informal networks is key to understanding the organizational landscape and fostering trust.
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Facilitating change requires understanding the complexities of human behavior and motivations.
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Engaging with stakeholders’ existing knowledge and experiences can lead to more effective design outcomes.
Notable Quotes
"Trust was a common theme throughout all presentations and was a key component for building effective relationships."
"The whole idea of connecting the dots emerged as a vital aspect of service design."
"Facilitation skills are not just helpful; they are core to building trust in service design."
"What does it mean for people to engage with your service design challenge?"
"It's about blending in culturally and understanding the informal networks."
"We often need to reframe discussions from the users’ perspective to better connect with the organization."
"Service design isn’t just about output; it’s about cultivating relationships and making impactful connections."
"Look for opportunities to engage with people you don’t know and learn about their work."
"Stealing the best practices from other disciplines can enhance your own service design processes."
"Every touchpoint or dot represents a perspective that could shift your understanding of the system."
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