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Summary
For our first gathering of the Civic Design Community, we hear a few different perspectives on civic design and how the practice changes and stays the same in different contexts. We explore how designers inside and outside government build alliances with policymakers, program managers, electeds and more in order to change how services are delivered, improve outcomes, and create longer term capacity for design-informed ways of working across different roles and levels of government.
Key Insights
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Civic design unites diverse practitioners from all government levels and design disciplines under an inclusive 'vanilla' term.
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Designers in government increasingly work at the intersection of design, policy, and strategy rather than just craft.
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Following policy as rigorously as following money helps identify real constraints and change opportunities in civic design.
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Embedding subject matter experts, like prison officers in justice system design, creates critical insights for service innovation.
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Building trust with stakeholders, especially naysayers, requires patience, candor, and demonstrating tangible design value.
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Designers play a vital translator role, balancing technical accessibility (508 compliance, SEO) with engaging aesthetics to reach audiences.
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Small, visible wins such as posters or quick prototypes help overcome fatigue and build momentum in complex government systems.
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Procurement and RFP structures often hinder outcome-focused design work, emphasizing deliverables rather than systemic change.
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Activists should be engaged as collaborators or embedded team members to effect meaningful civic change from within.
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Content designers are integral to Civic Tech teams, pushing accessible and audience-focused messaging forward.
Notable Quotes
"We need to follow the policy because that was the thing that created so many roadblocks."
"I often think of myself as a stakeholder strategist because sometimes the design title doesn’t quite capture it."
"Good design with great SEO and accessibility can change your audience by a magnitude."
"We love the naysayers; those grumpy people become some of the most valuable partners once you get their buy-in."
"Design is translation—both technically with H1 tags and in words people understand."
"Sometimes a poster galvanizes support far better than another workshop or meeting ever could."
"We move at the speed of trust—that's how partnerships and design wins happen."
"Hiring local talent embeds lived experience directly in government decision making."
"Too often RFPs ask us to deliver things instead of solve problems."
"Activists inside the system are often the ones untangling the rubber band ball."
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