Log in or create a free Rosenverse account to watch this video.
Log in Create free account100s of community videos are available to free members. Conference talks are generally available to Gold members.
Summary
Leah Buley and Joe Natoli, co-authors of The User Experience Team of One (2nd Edition): A Research and Design Survival Guide, gather for a special Ask Me Anything (AMA). This interactive session dives headfirst into the insights and updated methods presented in their latest book, which serves as a vital resource for both newcomers and seasoned professionals in user experience and product design. Attendees got the chance to ask questions about the book's practical advice, the real-world situations it applies to, and the evolving landscape of UX work—and learn what's changed since the first edition.
Key Insights
-
•
The core principles of UX remain relevant, but the practice has adapted to be faster due to business and technology pressures.
-
•
Building relationships with stakeholders is key to demonstrating the value of UX work.
-
•
Flexibility in methods is crucial; adapt processes to what works in the current environment.
-
•
Focus on delivering actionable insights rather than heavy documentation or complex deliverables.
-
•
Get comfortable with the realities of stakeholder decisions after presenting your case; detaching emotions from outcomes is vital for personal well-being.
-
•
Participation in UX communities and professional networks can alleviate feelings of isolation among solo practitioners.
-
•
Using simple, visual methods to communicate ideas can effectively shift discussions in team settings.
-
•
Understanding the 'why' behind user needs can lead to more impactful design decisions than strictly adhering to job-to-be-done frameworks.
Notable Quotes
"You're here for a reason, so think about what you want to get out of this hour."
"There are techniques that can be used anywhere, not just in fancy consultancies."
"You cannot let the times when you're told no be a reflection of your worth as a human being."
"When in doubt, talk to some real customers."
"Sometimes the most perfect anything has to be is done."
"Value comes from orchestrating a team, not just producing deliverables."
"It's important to decide what your boundaries are to prevent burnout."
"Be willing to delay or lower quality standards to preserve your health."
"When I've presented cases to managers, I've often found that it's about mitigating their risks, not just showcasing UX benefits."
"You can't be a lone practitioner; there are allies everywhere, including in unexpected places."
More Videos
"Collaboration is crucial to navigate ambiguity in government service design projects."
Ed MullenDesigning the Unseen: Enabling Institutions to Build Public Trust
November 16, 2022
"Organizations want to solve big existential, durable questions."
Peter LevinSolve a Problem Here, Transform a Strategy There: Research as an Occasion for Expanding Organizational Possibility
March 25, 2024
"Don't let anyone tell you how to do OKRs, make decisions based on what works for your team."
Bria Alexander Benson Low Natalya Pemberton Stephanie GoldthorpeOKRs—Helpful or Harmful?
January 20, 2022
"This power of telepathy has enabled proactive solutions like expanded resource capacity planning"
Kate Koch Prateek KalliFlex Your Super Powers: When a Design Ops Team Scales to Power CX
September 30, 2021
"Internal champions can speak up and say, hey, we should be using this."
Amy MarquezINVEST: Discussion
June 15, 2018
"Learning culture is paramount; you have to change better if you're always changing yourself."
Brenna FallonLearning Over Outcomes
October 24, 2019
"Sometimes good enough is good enough."
Brian MossWhat Does it Mean to be a Resilient Research Team?
March 9, 2022
"If we can strategically target where we need to focus, that's when you get your CFO behind the design organization."
Adel Du ToitGet Your CFO To Say: 'Our Strategic Goal is User Obsession'
June 10, 2022
"We've layered in capabilities for design like impact assessments and accelerated resource planning."
Kate Koch Jean-Claire FitschenFlex Your Super Powers: When a Design Ops Team Scales to Power CX
September 29, 2021
