Rosenverse
5 Reasons to Bring Your Recruiting in-House (and How To Do It)

This video is only accessible to Gold members. Log in or register for a free Gold Trial Account to watch.

Log in Register

Most conference talks are accessible to Gold members, while community videos are generally available to all logged-in members.

5 Reasons to Bring Your Recruiting in-House (and How To Do It)

Gold
Friday, March 12, 2021 • Advancing Research 2021
Share the love for this talk
5 Reasons to Bring Your Recruiting in-House (and How To Do It)
Speakers: Lily Aduana , Savannah Hobbs and Brittany Rutherford
Link:

Summary

Oftentimes companies rely on recruiting agencies to handle finding participants for their research. While there are some advantages to this approach, and cases where outsourcing is the best option, nowadays bringing research in-house can be simple, flexible, cost-effective, and fast. Learn more about how and why to bring your recruiting in-house.

Key Insights

  • Recruitment agencies typically require a two-week quoting and setup process before starting data collection.

  • User Interviews allows immediate project launch with a median first participant arrival time of just three hours.

  • Researchers gain full transparency on who applied, qualified, and confirmed directly via a dashboard with User Interviews.

  • User Interviews includes built-in fraud detection to prevent professional testers and scammers from skewing data.

  • Recruitment fees via agencies can range from $100 to $400 per participant plus administration fees; User Interviews fees range from $40 to $80 without upfront costs.

  • User Interviews enables direct messaging with participants throughout the recruitment and study process, reducing no-shows and enhancing troubleshooting.

  • Researchers can flex screening criteria on participants in real-time within User Interviews when necessary.

  • Scheduling integrates with Google and Outlook calendars, allowing researchers to set availability and avoid double bookings.

  • User Interviews supports various study types: 1-on-1 interviews, focus groups, diary studies, moderated and unmoderated research.

  • Pilot studies are recommended and easy to conduct on User Interviews to test screener questions and study protocols before full launch.

Notable Quotes

"When working with an agency, the quoting process takes about two weeks before recruitment even starts."

"With User Interviews, you can launch a project immediately and get your first qualified participant as fast as three hours."

"You get a dashboard that shows who applied, who qualified, and even who didn’t qualify—all in real time."

"Professional testers are very crafty; one even changed her name repeatedly to get recruited multiple times."

"You only pay for successfully completed sessions on User Interviews—no upfront cost, no fees for no-shows or cancellations."

"I message participants regularly during studies to reduce no-shows and troubleshoot any issues immediately."

"If I forgot a critical screener question, I just messaged all qualified participants to confirm they meet the criteria before approval."

"Scheduling syncs with your Google or Outlook calendar so you only book participants at times that work for you."

"User Interviews offers multi-country recruitment at the same price, supporting Canada, UK, Germany, Australia, and South Africa."

"Pilot studies are a must; I always run a pilot session the day before full launch to refine my discussion guide."

Ask the Rosenbot
Saara Kamppari-Miller
Key Metrics: Comparing Three Letter Acronym Metrics That Include the Word “Key”
2024 • DesignOps Community
Jemma Ahmed
Democratization: Working with it, not against it [Advancing Research Community Workshop Series]
2024 • Advancing Research Community
Jemma Ahmed
Theme 1 Intro
2026 • Advancing Research 2026
Gold
Surya Vanka
Unleashing Swarm Creativity to Solve Enterprise Challenges
2021 • Design at Scale 2021
Gold
Bud Caddell
DesignOps Community Sensing Session
2021 • DesignOps Community
Jon Fukuda
The Big Question about Innovation: A Panel Discussion
2024 • DesignOps Summit 2024
Gold
Alberto Ferreira
Making it Count: Developing a custom digital metric framework that works
2021 • QuantQual Interest Group
Sean Dolan
A Practical Look at Creating More Usable Enterprise Customer Journeys
2019 • Enterprise Community
Josh Clark
Sentient Design, AI, and the Radically Adaptive Experience (1st of 3 seminars)
2025 • Rosenfeld Community
Patrick Boehler
Fishing for Real Needs: Reimagining Journalism Needs with AI
2025 • Designing with AI 2025
Gold
Frances Yllana
DesignOps Exposed: What do our peers really think of us?
2025 • DesignOps Summit 2025
Gold
Chris Govias
Perspectives on Civic Design
2021 • Civic Design Community
Andrea Gallagher
The Problem Space
2019 • Advancing Research Community
Alastair Simpson
Debunking the Myths of Cross-Disciplinary Collaboration
2019 • DesignOps Summit 2019
Gold
Ed Mullen
Designing the Unseen: Enabling Institutions to Build Public Trust
2022 • Civic Design 2022
Gold
Greg Petroff
The Compass Mission
2021 • Advancing Research 2021
Gold

More Videos

Bria Alexander

"Junior engineers often resent having to create OKRs that feel disconnected from their day-to-day work."

Bria Alexander Benson Low Natalya Pemberton Stephanie Goldthorpe

OKRs—Helpful or Harmful?

January 20, 2022

Jeff Gothelf

"Innovation labs don’t work because their mission is to be innovative, not necessarily to solve real customer problems."

Jeff Gothelf

Innovation Studios: the Engines of Enterprise Experimentation

May 14, 2015

Wyatt Hayman

"We decided to limit panel access initially to the research team but are exploring expanding to other teams."

Wyatt Hayman

Global Research Panels

August 8, 2020

Gillian Salerno-Rebic

"Journeys Spark drove a 50% CTR increase by speeding up persona-driven content optimization with AI before human validation."

Gillian Salerno-Rebic Mark Micheli

From Insight to Impact: How JourneySpark Used WEVO Pulse + Pro to Drive a 50% Lift in Ad Engagement

June 11, 2025

Yalenka Mariën

"As a civic designer, it’s really up to you to hold managers accountable for their promises on inclusion."

Yalenka Mariën Marie Mervaillie

Designing for Digital Inclusion in the Belgian Government

December 8, 2021

Angelos Arnis

"We have to turn to our more humanistic traits in a landscape that focuses on efficiency and profit maximization."

Angelos Arnis

Navigating the Rapid Shifts in Tech's Turbulent Terrain

October 2, 2023

Benjamin Real

"The model was the work of everybody, it was not just my job."

Benjamin Real

Maturity Models: A Core Tool for Creating a DesignOps Strategy

October 1, 2021

Magdalena Zadara

"We treated user research and journey mapping as non-negotiable basics, even when pressured for rapid delivery."

Magdalena Zadara

Zero Hour: How to Get Far Quickly When Starting Your Digital Service Unit Late

November 16, 2022

Billy Carlson

"Designing for edge cases can lead to solutions everyone wants to use because they’re more comfortable and inclusive."

Billy Carlson

Ideation tips for Product Managers

December 6, 2022