Rosenverse

This video is only accessible to Gold members. Log in or register for a free Gold Trial Account to watch.

Log in Register

Most conference talks are accessible to Gold members, while community videos are generally available to all logged-in members.

5 Reasons to Bring Your Recruiting in-House (and How To Do It)

Gold
Friday, March 12, 2021 • Advancing Research 2021
Share the love for this talk
5 Reasons to Bring Your Recruiting in-House (and How To Do It)
Speakers: Lily Aduana , Savannah Hobbs and Brittany Rutherford
Link:

Summary

Oftentimes companies rely on recruiting agencies to handle finding participants for their research. While there are some advantages to this approach, and cases where outsourcing is the best option, nowadays bringing research in-house can be simple, flexible, cost-effective, and fast. Learn more about how and why to bring your recruiting in-house.

Key Insights

  • Recruitment agencies typically require a two-week quoting and setup process before starting data collection.

  • User Interviews allows immediate project launch with a median first participant arrival time of just three hours.

  • Researchers gain full transparency on who applied, qualified, and confirmed directly via a dashboard with User Interviews.

  • User Interviews includes built-in fraud detection to prevent professional testers and scammers from skewing data.

  • Recruitment fees via agencies can range from $100 to $400 per participant plus administration fees; User Interviews fees range from $40 to $80 without upfront costs.

  • User Interviews enables direct messaging with participants throughout the recruitment and study process, reducing no-shows and enhancing troubleshooting.

  • Researchers can flex screening criteria on participants in real-time within User Interviews when necessary.

  • Scheduling integrates with Google and Outlook calendars, allowing researchers to set availability and avoid double bookings.

  • User Interviews supports various study types: 1-on-1 interviews, focus groups, diary studies, moderated and unmoderated research.

  • Pilot studies are recommended and easy to conduct on User Interviews to test screener questions and study protocols before full launch.

Notable Quotes

"When working with an agency, the quoting process takes about two weeks before recruitment even starts."

"With User Interviews, you can launch a project immediately and get your first qualified participant as fast as three hours."

"You get a dashboard that shows who applied, who qualified, and even who didn’t qualify—all in real time."

"Professional testers are very crafty; one even changed her name repeatedly to get recruited multiple times."

"You only pay for successfully completed sessions on User Interviews—no upfront cost, no fees for no-shows or cancellations."

"I message participants regularly during studies to reduce no-shows and troubleshoot any issues immediately."

"If I forgot a critical screener question, I just messaged all qualified participants to confirm they meet the criteria before approval."

"Scheduling syncs with your Google or Outlook calendar so you only book participants at times that work for you."

"User Interviews offers multi-country recruitment at the same price, supporting Canada, UK, Germany, Australia, and South Africa."

"Pilot studies are a must; I always run a pilot session the day before full launch to refine my discussion guide."

Ask the Rosenbot
Kevin M. Hoffman
Theme 2: Enterprise Team Journey
2019 • Enterprise Experience 2019
Gold
Crystal Philcox
The Many Faces of Operations
2017 • DesignOps Summit 2017
Gold
Kim Fellman Cohen
Measuring the Designer Experience
2019 • DesignOps Summit 2019
Gold
Craig Villamor
Design Systems for Ethical Design
2023 • Enterprise Community
Mike Oren
Design Research Strategy & Strategic Design Research
2022 • Advancing Research Community
Raven Veal
Dark Metrics: Illuminating the Negative Impact of Digital Health Design
2021 • Advancing Research 2021
Gold
Boon Yew Chew
Making Sense of Systems—and Using Systems to Make Sense of the Enterprise
2023 • Enterprise UX 2023
Gold
Yasmine Khan
Checking Bias and Listening to Financially Vulnerable Americans
2020 • Advancing Research 2020
Gold
Deanna Washington
Scaling Success: Paving the Path from DesignOps to VP
2023 • DesignOps Summit 2023
Gold
Erin Weigel
Real-world lessons to improve your conversion rates
2024 • Rosenfeld Community
Jennifer Bolduc
What's involved with getting people back to work?: A panel discussion
2021 • DesignOps Community
Louis Rosenfeld
How to use the Rosenbot
2026 • Rosenfeld Community
Benjamin Real
Maturity Models: A Core Tool for Creating a DesignOps Strategy
2021 • DesignOps Summit 2021
Gold
Shazia Ali
Communication: Innovative techniques for making your voice heard [Advancing Research Community Workshop Series]
2024 • Advancing Research Community
Panel Discussion: Communicating the Value of DesignOps
2018 • DesignOps Summit 2018
Gold
Rich Mironov
How Can Product Managers and UXers Help Each Other (and Why are Product Folks so Annoying Sometimes)?
2022 • Design in Product 2022
Gold

More Videos

Yunyan Li

"If we skip the discover phase, we don’t understand the problem and end up designing something irrelevant."

Yunyan Li Anna Le Jen Kim

UX Best Practices

June 11, 2021

Allan Lowson

"Showing a clickable prototype beats still wireframes and style guides where people have to copy hex codes."

Allan Lowson

Rehashing the Double Diamond: Collaborating across functions with AI-assisted prototyping

June 9, 2026

Denise Jacobs

"I appreciate your allyship when I'm in the room, but I appreciate it more when I'm not in the room."

Denise Jacobs Nancy Douyon Renee Reid Lisa Welchman

Interactive Keynote: Social Change by Design

January 8, 2024

Renee Bouwens

"Research is seen as an adjunct to design, often missed in road mapping and strategic planning."

Renee Bouwens

Landing Product Impact: Aligning Research as a Foundational Driver for Delivering the World’s Best Products

December 15, 2023

Jemma Ahmed

"It’s not about power, it’s about guidance—helping people collect and use good data, even in qualitative settings."

Jemma Ahmed Steve Carrod Chris Geison Dr. Shadi Janansefat Christopher Nash

Democratization: Working with it, not against it [Advancing Research Community Workshop Series]

July 24, 2024

Sam Ladner

"This talk is more than anything else, it’s about confidence."

Sam Ladner

How Research Can Drive Strategic Foresight

March 9, 2022

Yoel Sumitro

"Researchers were obsessed with scientific rigor while designers used balance, feelings, or intuition as their rigor."

Yoel Sumitro

Actions and Reflections: Bridging the Skills Gap among Researchers

March 9, 2022

Dave Hora

"Putting scaffolding in place helps self-organization in complexity—like training wires in vineyards or using shared maps in teams."

Dave Hora

Research in the Face of Complexity: New Sensibility for New Situations

August 27, 2025

Daniel J. Rosenberg

"Garbage in, garbage out—if the requirements are wrong, the AI will instantly create a useless UX."

Daniel J. Rosenberg

Designing with and for Artificial Intelligence

August 11, 2022