Log in or create a free Rosenverse account to watch this video.
Log in Create free account100s of community videos are available to free members. Conference talks are generally available to Gold members.
DesignOps Community Sensing Session
Summary
Join us to explore the future of the DesignOps role, as well as the joys and challenges folks are facing in that role.
Key Insights
-
•
Design operations struggles less with ideas and more with organizational culture and ways of working that hinder idea adoption.
-
•
Many design ops practitioners feel isolated as 'teams of one,' facing challenges defining their role and gaining recognition.
-
•
Leadership support is a crucial variable influencing design ops success, with some having strong champions and others lacking basic resources.
-
•
Scaling design ops functions risks losing the humanity and startup agility that early-stage teams enjoy.
-
•
Internal organizational operations directly influence customer experiences externally, creating a feedback loop of impact.
-
•
Community events and cohorts foster solidarity and shared learning invaluable to those navigating ambiguous roles.
-
•
The COVID-19 pandemic has driven shifts in work practices, emphasizing remote efficiency but also risking increased bureaucracy.
-
•
There is tension between adopting bureaucratic scaling systems and maintaining human connection within growing design ops teams.
-
•
Iterative development in design ops means many contributions build foundations for future success even if not immediately visible.
-
•
Active curation of conference content grounded in real participant feedback ensures relevance and practical usefulness for the community.
Notable Quotes
"Organizations weren’t suffering from a lack of ideas, they were suffering from ways of working and culture that didn’t allow good ideas to get heard."
"I see design ops as deeply linked to how internal operations influence what our customers experience."
"The biggest challenge I see is scaling without losing our humanity."
"There’s still folks who are entering saying I’m a team of one, no one knows what I do."
"Having a 'dope' leader who champions design ops changes everything."
"Sometimes you’re just laying the foundational bricks so an idea or process can get off the ground."
"We want to prevent our community from the dehumanizing impulses often brought on by bureaucratic scaling."
"This conference is a polished snapshot of conversations already happening at scale in the community."
"We’re seeing a bifurcated experience between teams ready for virtual work and those struggling with it."
"Evangelizing and doing design ops day-to-day is a tough balance when resources are slim."
Or choose a question:
More Videos
"Vulnerable communities aren't always carrying signs with the word vulnerability spelled out on their forehead."
Sarah FathallahLessening the Research Burden on Vulnerable Communities
March 30, 2020
"Emergence is a moral concept—it can be a good thing or a terrible thing that emerges from systems."
Luke Roberts Christian Bason, Ph.D. Amanda Woolley Ben ReasonPanel Discussion
December 4, 2024
"Efficiency means spending less energy to get more brightness — spending fewer resources for better results."
Patrizia BertiniDesignOps + KPIs = Measure your Impact!
January 8, 2024
"Attrition is real and painful but also an opportunity if we have a deep and broad hiring funnel."
Jennifer Bolduc Diane Gregorio Emily DayWhat's involved with getting people back to work?: A panel discussion
July 1, 2021
"Selection bias, overgeneralization, data variability, and time constraints are common challenges to synthesis."
Katie HansenFinding the unknown in the known: Harnessing meta-analysis and literature review
March 12, 2025
"I can convert a screenshot into an editable mockup right inside Miro without bothering a designer."
Shipra Kayan Robert Kortenoeven Eileen TangEmerging principles for using AI in Design: What the product design team at Miro has learned from deeply integrating AI in their workflow
June 11, 2025
"Being present in meetings not led by design and listening can be more powerful than leading every conversation."
Carol MassaDesigning Health: Integrating Service Design, Technology, and Strategy to Transform Patient and Clinician Experiences
December 3, 2024
"Having a dedicated staff member created a point of contact for all things early childhood in the city government."
Sarah AuslanderIncremental Steps to Drive Radical Innovation in Policy Design
November 18, 2022
"Character, Relationship, Objective, and Where gives us a storytelling shorthand for fully understanding user context."
Cheryl PlatzDemystifying Multimodal Design: The Design Practice You Didn't Know You're Doing
April 4, 2024
