Summary
The speaker, acting as the theme leader, opens the session reflecting on the contrast between typical conference settings and the current remote format. He humorously admits to a cluttered background, contrasting with the pristine setups of previous speakers, inviting empathy and tips from the audience. The main focus of the talk is the theme of the conference day: understanding enterprises from an outsider’s perspective. Using a vivid analogy to serial killers who hide horrors within familiar neighborhoods, he illustrates how enterprises appear normal externally but harbor hidden complexities. The day features several speakers who have extensive experience as outsiders or consultants working within enterprises. Shamus Bern from Ireland will discuss quickly grasping client situations while maintaining distinctiveness. Darian Davis will address common challenges faced by outsiders. Saul Metz offers advice on hiring outsiders. Melinda Belcher, who has transitioned between outsider consultant and insider manager roles, shares how to leverage both perspectives. Michelle Wong talks about designing tools for contractors at PwC from her outside-in experience. The session will conclude with Sharzad, who brings hard-earned wisdom from both sides of the insider-outsider divide. The talk highlights how the insider-outsider distinction is often fluid, with many professionals, including the speaker, regularly moving between roles. Overall, the session promises rich, diverse insights into navigating and thriving in enterprise environments from multiple viewpoints.
Key Insights
-
•
Remote conferences create a very different experience compared to in-person events, affecting energy and interaction.
-
•
Background environments in virtual talks influence speaker perception and self-consciousness.
-
•
The insider-outsider dichotomy in enterprises is often artificial and fluid, with many professionals shifting between roles.
-
•
Outsiders need to quickly understand (grok) the enterprise context without losing their unique value.
-
•
Outsiders commonly face specific challenges that require tailored strategies to overcome.
-
•
Hiring outsiders deliberately can bring fresh perspectives and innovation into enterprises.
-
•
Experiences as both outsiders and insiders can be leveraged to maximize impact within enterprises.
-
•
Designing tools and processes for contractors benefits from understanding outsider perspectives.
-
•
Storytelling analogies—like serial killers hiding in plain sight—help explain hidden complexities of enterprises.
-
•
Robust conference themes can unify diverse talks into a coherent, valuable learning experience.
Notable Quotes
"Normally the theme leader would be talking about sleep deprivation because we’re overstimulated from all the talks and conversations."
"Every speaker before me had these pristine backgrounds; I’m a slob and feeling self-conscious about it."
"The insider-outsider thing is kind of an artificial separation because many of us go back and forth between those roles."
"The theme reminds me of serial killers who live in neighborhoods for decades without anyone knowing what’s hidden inside."
"Shamus Bern will talk about how to drop into a client site and grok what’s going on quickly without sacrificing why they hired you."
"We’ve loaded ourselves up with lots of outsiders with outsider perspectives to understand the enterprise better."
"Melinda Belcher has succeeded both as an outsider consultant and as an inside enterprise manager, and will share how to leverage those differences."
"Michelle Wong took her outside consultant experience inside PwC to design tools for incoming contractors."
"Sharzad will share wisdom she earned and learned the really hard way from working both inside and outside."
"If you’re hearing me now and you’re sleep deprived and maybe a little hungover, that’s just sad—we want you to be happy."
Or choose a question:
More Videos
"Our shift is structural, not because of personalities — it was needed to influence earlier, more business-centric decisions."
Nalini KotamrajuResearch After UX
March 25, 2024
"Availability bias means hiring managers often pick fruit from a tree they haven't planted."
Dean BroadleyNot Black Enough to be White
January 8, 2024
"Silence is complicity. Inaction is support."
Denise Jacobs Nancy Douyon Renee Reid Lisa WelchmanInteractive Keynote: Social Change by Design
January 8, 2024
"What does ‘best work’ mean? It’s different for everyone, so our solutions have to be flexible and meaningful."
Kim Fellman CohenMeasuring the Designer Experience
October 23, 2019
"Good design is honest and yes, the Jewel e-cigarette will honestly kill you."
George AyeThat Quiet Little Voice: When Design and Ethics Collide
November 16, 2022
"Sometimes alignment work isn’t enjoyable, but it’s part of the job for design system success."
Nathan CurtisBeyond the Toolkit: Spreading a System Across People & Products
June 9, 2016
"We focus on delivering high quality but also moving fast—being comfortable negotiating that tension is important."
Greg PetroffThe Compass Mission
March 10, 2021
"Understanding culture means looking at a spectrum from global trends down to intimate communities."
Chloe Amos-EdkinsA Cultural Approach: Research in the Context of Glocalisation
March 27, 2023
"85% of people were leaving after viewing only one page, showing severe bounce issues."
Mackenzie Cockram Sara Branco Cunha Ian FranklinIntegrating Qualitative and Quantitative Research from Discovery to Live
December 16, 2022
