Summary
Keeping large content repositories organized is an ongoing challenge. There's always new stuff coming in, and taxonomies evolve over time. Resource-strapped teams seldom have opportunities to re-categorize older content. It's a task well-suited for generative AI. Large language models have powerful capabilities that can help teams keep content organized at scale. Using LLMs in this capacity can lead to better user experiences and free team members to focus on more valuable efforts. This presentation explores two approaches for using LLMs to organize content at scale: 1) re-categorizing content using existing categories and 2) developing new categories from existing content. Both will be shown as proofs of concept alongside feasible next steps.
Key Insights
-
•
Maintaining organized large content repositories is often deprioritized despite evolving product portfolios, leading to reduced findability.
-
•
Search alone is insufficient for large repositories because users often lack context about what content exists.
-
•
Evolving taxonomies require periodic retagging of older content to keep it relevant and findable.
-
•
AI, specifically large language models like GPT-4, can automate taxonomy maintenance tasks significantly faster than humans.
-
•
Human oversight is critical to review AI-suggested tags to prevent hallucinations and ensure quality.
-
•
Developing new taxonomies requires analyzing content holistically, which exceeds typical LLM context windows.
-
•
Embedding databases help chunk and relate content statistically for clustering similar topics at scale.
-
•
Graph Retrieval Augmented Generation (Graph RAG) integrates knowledge graphs with LLMs to increase precision by leveraging semantic relationships.
-
•
RAG enables querying domain-specific content unseen by generic LLM training data, supporting bespoke AI assistants.
-
•
AI tools enable higher speed and new methods for content work but require new workflows and ongoing experimentation.
Notable Quotes
"Keeping large content repositories organized is an ongoing challenge that often gets deprioritized."
"Search alone doesn’t cut it, particularly when people don’t know what they’re looking for or lack context."
"If organizations don’t keep content organized, it becomes less usable and less useful over time."
"Large language models can help organize content faster and at much larger scale than people can."
"I used GPT-4 to retag 1,200 blog posts, reducing an estimated 10–12 hours of tedious manual work to about a third of that time."
"I made sure the LLM would only use terms from my predefined taxonomy, but it still introduced some of its own tags."
"Working with these tools requires new workflows and checkpoints to validate and tweak the AI's output."
"Graph RAG uses knowledge graphs instead of just plain text snippets, which really improves precision."
"I see these AI tools as augmenting human work, letting us focus on what matters most, not replacing humans."
"The best way to understand these technologies is to learn them hands-on, especially if your work involves language or taxonomies."
Or choose a question:
More Videos
"The division between haves and have-nots is real, but history shows periods of immense innovation and progress can follow."
April ReaganLook, Think, Act: The Futures-Smart Design Organization
October 1, 2021
"Research ops was actually there before research at TravelPerk, supporting designers first."
Ned Dwyer Emily Stewart James WallisThe Intersection of Design and ResearchOps
September 24, 2024
"We constantly collect feedback to improve our community and design practice because iteration is key to impact."
Lona MooreScaling Design Beyond Designers
June 11, 2021
"The storytelling structure situation-complication-resolution works well for hard trade-off discussions."
Ryan RumseyBusiness Influence Without Losing Your Soul
January 14, 2021
"You want to check your motivations and your understanding of the situation before any conversation."
Joshua GravesWe Need To Talk: Managing Ludicrous Requests at Work (Part 3 of 3)
May 12, 2025
"Many disaster-prone communities were historically redlined and still bear the brunt due to lack of infrastructure investments."
Alicia D. JohnsonDisasters and the 21st Century
December 10, 2021
"The incentive structure at a big company is set up to reward people for entirely different stuff than innovation requires."
Laura KleinUnique challenges of innovation in enterprises
April 23, 2020
"We’re the people who can have difficult conversations and shine light on things—this is our power and we need to use it better."
Holly ColePanel Discussion: Growing People and Teams
November 8, 2018
"Some things are up to us and some things are not. How we choose to respond is always within our control."
Brendan JarvisIt was the Best of Times. It was the Worst of Times.
September 25, 2024
