Scaling Accessibility Through Design Systems
Summary
Incorporating accessibility can be seen as a daunting task, especially for products that have already been released. Alexis Lucio, Senior Accessibility Lead at Splunk, will share her journey in making accessibility a first-class citizen within Splunk Design System. Topics include: how to advocate for accessibility, utilizing use cases to optimize design and dev, how to utilize user input, and ideas on how to collaborate with cross-functional partners.
Key Insights
-
•
Accessibility should be integrated early ('shift left') in the design and development process to reduce tech debt and remediation costs.
-
•
Automation tools catch about 30% of accessibility defects and cannot replace human audits and discernment.
-
•
Accessibility is often mistaken as limiting creativity, but it is actually a driver of innovation and inclusivity.
-
•
Unique naming for components like message bars is critical to avoid confusion for assistive technologies when multiple instances exist.
-
•
Breadcrumb navigation must not rely on color alone to convey meaning; it should be accessible through keyboard and screen readers and consider interactive behaviors.
-
•
Documenting accessibility decisions in design systems helps maintain consistency and educates users of the system.
-
•
Accessibility requires ongoing education and advocacy to get buy-in from diverse teams including designers, engineers, and product managers.
-
•
Small incremental changes to accessibility are better than no changes; it’s an ongoing journey rather than a one-time fix.
-
•
Accessibility levels range from inaccessible to legally compliant, usable, and ultimately innovative; compliance alone does not guarantee good UX.
-
•
Cross-functional collaboration and shared resources like accessibility one-pagers and bug-triaging spreadsheets improve scalability of accessibility efforts.
Notable Quotes
"Accessibility is innovation and this statement could potentially be some unchecked ableism."
"Automation only catches maybe 30% of all your a11y defects and even then we still receive a lot of false positives."
"I help you unlearn and relearn patterns so that you can build better products."
"If you’d rather exclude a group of people from using your product than do accessibility, then think about the impact you’re making."
"You can have a single page that’s got inaccessible, compliant, and accessible experiences all in one."
"No design system will ever be fully accessible because new features and permutations are always being introduced."
"Accessibility is a key component of user experience that has been neglected and requires specialists to close the gap."
"Small incremental changes are better than no changes at all from both the process and technical view."
"We’ve been taught to build fast and break things, and we often play accessibility on the back burner."
"Unique names for components like message bars are crucial, especially when multiple instances are shown at once."
Or choose a question:
More Videos
"Mergers and acquisitions require us to carefully avoid pitfalls when unifying user experiences."
Uday GajendarTheme 1: Introduction
June 9, 2021
"Not everyone can become a great UX researcher, but a great UX researcher can come from anywhere."
Mackenzie GuinonM.C. Escher’s UX Research Career Ladder
March 9, 2022
"Design and product is more about making sure design is part of product than implying any subordination."
Louis Rosenfeld Christian CrumlishOpening Remarks
November 29, 2023
"Accessibility isn’t just for developers or designers—everyone has a role to play."
Samuel ProulxDesigning beyond caricatures: Embracing real, diverse user needs
December 4, 2024
"Puppetry lets you communicate like, I don’t like what you said, how come you said that to me."
Ana Maria Montero Barrantes Aditi Dhar Michelle Kaplan Nate Osborne Matt LaurenceThe Authentic UX Talent Show
January 8, 2024
"How might we statements are small but mighty questions that let us reframe insights into opportunity areas."
Billy CarlsonIdeation tips for Product Managers
December 6, 2022
"My job wasn’t to do good IA, it was figuring out how to be allowed to do good IA."
Sarah BarrettThe "How" of Enterprise Information Architecture
June 6, 2023
"It’s important to establish feedback loops so each organizational layer learns from the others continuously."
Anupama DhareshwarFrom blueprint to bot: Designing resilient AI-powered services
November 19, 2025
"The value of real exposure holds true in UX, it’s replaceable and helps you understand real user problems."
Roy Opata OlendeHow Zapier Uses ‘All Hands Research’ to Increase Exposure to Users
August 6, 2020
Latest Books All books
Dig deeper with the Rosenbot
What role should AI play in user research tools, and how do you manage associated risks and accountability?
How can AI help automate the population of a UX research repository from unstructured data sources?
Where can UX researchers find reliable, up-to-date information and recommendations on research tool options?