Scaling Accessibility Through Design Systems
Summary
Incorporating accessibility can be seen as a daunting task, especially for products that have already been released. Alexis Lucio, Senior Accessibility Lead at Splunk, will share her journey in making accessibility a first-class citizen within Splunk Design System. Topics include: how to advocate for accessibility, utilizing use cases to optimize design and dev, how to utilize user input, and ideas on how to collaborate with cross-functional partners.
Key Insights
-
•
Accessibility should be integrated early ('shift left') in the design and development process to reduce tech debt and remediation costs.
-
•
Automation tools catch about 30% of accessibility defects and cannot replace human audits and discernment.
-
•
Accessibility is often mistaken as limiting creativity, but it is actually a driver of innovation and inclusivity.
-
•
Unique naming for components like message bars is critical to avoid confusion for assistive technologies when multiple instances exist.
-
•
Breadcrumb navigation must not rely on color alone to convey meaning; it should be accessible through keyboard and screen readers and consider interactive behaviors.
-
•
Documenting accessibility decisions in design systems helps maintain consistency and educates users of the system.
-
•
Accessibility requires ongoing education and advocacy to get buy-in from diverse teams including designers, engineers, and product managers.
-
•
Small incremental changes to accessibility are better than no changes; it’s an ongoing journey rather than a one-time fix.
-
•
Accessibility levels range from inaccessible to legally compliant, usable, and ultimately innovative; compliance alone does not guarantee good UX.
-
•
Cross-functional collaboration and shared resources like accessibility one-pagers and bug-triaging spreadsheets improve scalability of accessibility efforts.
Notable Quotes
"Accessibility is innovation and this statement could potentially be some unchecked ableism."
"Automation only catches maybe 30% of all your a11y defects and even then we still receive a lot of false positives."
"I help you unlearn and relearn patterns so that you can build better products."
"If you’d rather exclude a group of people from using your product than do accessibility, then think about the impact you’re making."
"You can have a single page that’s got inaccessible, compliant, and accessible experiences all in one."
"No design system will ever be fully accessible because new features and permutations are always being introduced."
"Accessibility is a key component of user experience that has been neglected and requires specialists to close the gap."
"Small incremental changes are better than no changes at all from both the process and technical view."
"We’ve been taught to build fast and break things, and we often play accessibility on the back burner."
"Unique names for components like message bars are crucial, especially when multiple instances are shown at once."
Or choose a question:
More Videos
"Choosing among so many UX tools is hard because every team and researcher is different."
JP Allen Carrie Boyd Malcolm EvansNavigating the UX Tool Landscape
March 11, 2021
"What is design’s relationship to power and privilege? Which humans do we center when we say human-centered design?"
George AyeThat Quiet Little Voice: When Design and Ethics Collide
November 16, 2022
"Enterprise operations is a ripe context for service design because it involves many people, processes, and tools across silos."
Ed MullenDesigning the Unseen: Enabling Institutions to Build Public Trust
November 16, 2022
"If Charlie has been tampered with, Alice needs a clear way to be alerted that she shouldn't trust it."
Heidi TrostWhen AI Becomes the User’s Point Person—and Point of Failure
August 7, 2025
"The QX score combines behavioral and attitudinal metrics to better understand what users do and why."
Dana Bishop2022: The Year UX Demonstrates its Business Impact
March 11, 2022
"Community advisory boards were elected by their peers to review findings and ensure accuracy."
Sarah FathallahLessening the Research Burden on Vulnerable Communities
March 30, 2020
"Design ops has an opportunity to inject human-centeredness into product development to balance business and customer value."
Bria Alexander Meredith Black Tim GilliganState of DesignOps Panel
October 1, 2021
"Design is not only limited to designers. Business analysts and engineers can design too, supported by designers."
Abby Covert Tomer SharonPanel: Collaboration Tools
November 6, 2017
"Your repository design needs to be guided by people and process, and internal research should be your first step."
Ben Davies Matt Duignan Andrew Michael Dr. Emily DiLeoExpert Panel: The Principles of Research Repository Design
March 11, 2022
