Scaling Accessibility Through Design Systems
Summary
Incorporating accessibility can be seen as a daunting task, especially for products that have already been released. Alexis Lucio, Senior Accessibility Lead at Splunk, will share her journey in making accessibility a first-class citizen within Splunk Design System. Topics include: how to advocate for accessibility, utilizing use cases to optimize design and dev, how to utilize user input, and ideas on how to collaborate with cross-functional partners.
Key Insights
-
•
Accessibility should be integrated early ('shift left') in the design and development process to reduce tech debt and remediation costs.
-
•
Automation tools catch about 30% of accessibility defects and cannot replace human audits and discernment.
-
•
Accessibility is often mistaken as limiting creativity, but it is actually a driver of innovation and inclusivity.
-
•
Unique naming for components like message bars is critical to avoid confusion for assistive technologies when multiple instances exist.
-
•
Breadcrumb navigation must not rely on color alone to convey meaning; it should be accessible through keyboard and screen readers and consider interactive behaviors.
-
•
Documenting accessibility decisions in design systems helps maintain consistency and educates users of the system.
-
•
Accessibility requires ongoing education and advocacy to get buy-in from diverse teams including designers, engineers, and product managers.
-
•
Small incremental changes to accessibility are better than no changes; it’s an ongoing journey rather than a one-time fix.
-
•
Accessibility levels range from inaccessible to legally compliant, usable, and ultimately innovative; compliance alone does not guarantee good UX.
-
•
Cross-functional collaboration and shared resources like accessibility one-pagers and bug-triaging spreadsheets improve scalability of accessibility efforts.
Notable Quotes
"Accessibility is innovation and this statement could potentially be some unchecked ableism."
"Automation only catches maybe 30% of all your a11y defects and even then we still receive a lot of false positives."
"I help you unlearn and relearn patterns so that you can build better products."
"If you’d rather exclude a group of people from using your product than do accessibility, then think about the impact you’re making."
"You can have a single page that’s got inaccessible, compliant, and accessible experiences all in one."
"No design system will ever be fully accessible because new features and permutations are always being introduced."
"Accessibility is a key component of user experience that has been neglected and requires specialists to close the gap."
"Small incremental changes are better than no changes at all from both the process and technical view."
"We’ve been taught to build fast and break things, and we often play accessibility on the back burner."
"Unique names for components like message bars are crucial, especially when multiple instances are shown at once."
Or choose a question:
More Videos
"Waves are defined by the outcome we want to achieve, not just by time frames."
Maria SkaadenContinuous Design: One eye on the horizon and the other on the next wave
November 8, 2018
"I joined the design ops team about six months after it was created, and I'm not the head but part of its leadership."
Chris MosesStretching the Definition of DesignOps with Product Development
November 7, 2018
"Organizations are complex systems; you need to understand them deeply before acting."
Laurent ChristophScale the impact of DesignOps in 3D: Diligence, Decision, Discipline
September 17, 2025
"Omni ops might be 80% standardized processes and 20% function-specific to keep necessary flexibility."
Jon Fukuda Jake Burghardt Jose Coronado Natalie Dunbar Denise TillesAll the Ops: Successful cross-functional collaboration
September 10, 2025
"It was the first time I’ve actually seen this work all put together like this."
John Mortimer Milan Guenther Lucy Ellis Patrick QuattlebaumPanel Discussion
December 3, 2024
"We could not do this conference without our incredible sponsors who spend a lot of effort thinking about ways to enrich our programming."
Bria AlexanderOpening Remarks
March 28, 2023
"We’re obligated to treat each other with kindness and respect."
Bria AlexanderOpening Remarks
March 29, 2023
"AI is biased by design; assume bias is in there, call it out, and then address it."
Dr. Jamika D. Burge Nick Fine Alexandra Jayeun Lee Greg Nudelman Bo WangHow UX researchers can partner with (and not be replaced by) AI [Advancing Research Community Workshop Series]
August 31, 2023
"AI is having the effect of de-skilling many roles, including researchers, so we need to double down on what we do well."
Jemma Ahmed Robert Fabricant Sean McKay Llewyn Paine Kate Towsey Noah BondTheme Panel
March 11, 2025
