Scaling Accessibility Through Design Systems
Summary
Incorporating accessibility can be seen as a daunting task, especially for products that have already been released. Alexis Lucio, Senior Accessibility Lead at Splunk, will share her journey in making accessibility a first-class citizen within Splunk Design System. Topics include: how to advocate for accessibility, utilizing use cases to optimize design and dev, how to utilize user input, and ideas on how to collaborate with cross-functional partners.
Key Insights
-
•
Accessibility should be integrated early ('shift left') in the design and development process to reduce tech debt and remediation costs.
-
•
Automation tools catch about 30% of accessibility defects and cannot replace human audits and discernment.
-
•
Accessibility is often mistaken as limiting creativity, but it is actually a driver of innovation and inclusivity.
-
•
Unique naming for components like message bars is critical to avoid confusion for assistive technologies when multiple instances exist.
-
•
Breadcrumb navigation must not rely on color alone to convey meaning; it should be accessible through keyboard and screen readers and consider interactive behaviors.
-
•
Documenting accessibility decisions in design systems helps maintain consistency and educates users of the system.
-
•
Accessibility requires ongoing education and advocacy to get buy-in from diverse teams including designers, engineers, and product managers.
-
•
Small incremental changes to accessibility are better than no changes; it’s an ongoing journey rather than a one-time fix.
-
•
Accessibility levels range from inaccessible to legally compliant, usable, and ultimately innovative; compliance alone does not guarantee good UX.
-
•
Cross-functional collaboration and shared resources like accessibility one-pagers and bug-triaging spreadsheets improve scalability of accessibility efforts.
Notable Quotes
"Accessibility is innovation and this statement could potentially be some unchecked ableism."
"Automation only catches maybe 30% of all your a11y defects and even then we still receive a lot of false positives."
"I help you unlearn and relearn patterns so that you can build better products."
"If you’d rather exclude a group of people from using your product than do accessibility, then think about the impact you’re making."
"You can have a single page that’s got inaccessible, compliant, and accessible experiences all in one."
"No design system will ever be fully accessible because new features and permutations are always being introduced."
"Accessibility is a key component of user experience that has been neglected and requires specialists to close the gap."
"Small incremental changes are better than no changes at all from both the process and technical view."
"We’ve been taught to build fast and break things, and we often play accessibility on the back burner."
"Unique names for components like message bars are crucial, especially when multiple instances are shown at once."
Or choose a question:
More Videos
"Large language models don’t understand language like we do; they generate statistically likely text based on training data."
Savina HawkinsHarnessing AI in UXR: Practical Strategies for Positive Impact
March 26, 2024
"Personalization of accessibility settings will be the next big shift, letting users avoid repeated microaggressions like repeatedly enabling captions."
Sheri Byrne-HaberThe Importance of Accessible Design Systems
January 8, 2024
"It’s not just about the customer experience but also the employee experience, and they must coincide."
Zariah CameronStreamlining an Inclusive Design Practice
October 3, 2023
"People will not sabotage what’s going on if they feel like they’ve been part of the process."
Harry MaxPriority Zero: Some Things are More Equal than Others
June 9, 2016
"Our user base is really fun and complex, with different preferences that require nuanced automation approaches."
Andreas Huebner Amy Takata Craig BrookesWhat Is It Like To Be Part of The UX Team at Compass?
March 11, 2021
"When design ops comes in hot, it means honest, orchestrated, and timely."
Briana Thomas Christina RodriguezWhen Design Ops Comes in H.O.T. : A Tale of a Transformed Design Org
September 30, 2021
"If we just decide to ignore demographics we're missing huge swaths of the participant experience and an opportunity to better serve our users."
Megan CamposWhat Did I Miss? The Hidden Costs of Deprioritizing Diversity in User Research
March 12, 2021
"It’s difficult to break the rules when they’re not very clear or even there."
Neema MahdaviOperationalizing DesignOps
November 7, 2018
"We do experiments not to make things work but to learn something new."
Dan WardFailure Friday #1 with Dan Ward
February 7, 2025
