Scaling Accessibility Through Design Systems
Summary
Incorporating accessibility can be seen as a daunting task, especially for products that have already been released. Alexis Lucio, Senior Accessibility Lead at Splunk, will share her journey in making accessibility a first-class citizen within Splunk Design System. Topics include: how to advocate for accessibility, utilizing use cases to optimize design and dev, how to utilize user input, and ideas on how to collaborate with cross-functional partners.
Key Insights
-
•
Accessibility should be integrated early ('shift left') in the design and development process to reduce tech debt and remediation costs.
-
•
Automation tools catch about 30% of accessibility defects and cannot replace human audits and discernment.
-
•
Accessibility is often mistaken as limiting creativity, but it is actually a driver of innovation and inclusivity.
-
•
Unique naming for components like message bars is critical to avoid confusion for assistive technologies when multiple instances exist.
-
•
Breadcrumb navigation must not rely on color alone to convey meaning; it should be accessible through keyboard and screen readers and consider interactive behaviors.
-
•
Documenting accessibility decisions in design systems helps maintain consistency and educates users of the system.
-
•
Accessibility requires ongoing education and advocacy to get buy-in from diverse teams including designers, engineers, and product managers.
-
•
Small incremental changes to accessibility are better than no changes; it’s an ongoing journey rather than a one-time fix.
-
•
Accessibility levels range from inaccessible to legally compliant, usable, and ultimately innovative; compliance alone does not guarantee good UX.
-
•
Cross-functional collaboration and shared resources like accessibility one-pagers and bug-triaging spreadsheets improve scalability of accessibility efforts.
Notable Quotes
"Accessibility is innovation and this statement could potentially be some unchecked ableism."
"Automation only catches maybe 30% of all your a11y defects and even then we still receive a lot of false positives."
"I help you unlearn and relearn patterns so that you can build better products."
"If you’d rather exclude a group of people from using your product than do accessibility, then think about the impact you’re making."
"You can have a single page that’s got inaccessible, compliant, and accessible experiences all in one."
"No design system will ever be fully accessible because new features and permutations are always being introduced."
"Accessibility is a key component of user experience that has been neglected and requires specialists to close the gap."
"Small incremental changes are better than no changes at all from both the process and technical view."
"We’ve been taught to build fast and break things, and we often play accessibility on the back burner."
"Unique names for components like message bars are crucial, especially when multiple instances are shown at once."
Or choose a question:
More Videos
"Long-term contracts and retainer arrangements save time by avoiding constant rebidding."
Emily LessardRFPs Without Tears: Writing Inclusive RFPS that Don't Scare Away Talent
December 9, 2021
"Mirror neurons are triggered when we listen to a story, allowing us to empathize by identifying shared commonalities."
Bilan HashiThe Tension Between Story Collecting and Story Telling in Research
March 10, 2021
"Ambiguity is totally normalized here and there’s a baseline acceptance that the business is kind of unknowable."
Rebecca GimenezWork in Progress: Service Design at Airbnb
December 3, 2024
"Designers felt like hamsters in a hamster wheel, always reacting, never exploring."
Maria SkaadenContinuous Design: One eye on the horizon and the other on the next wave
November 8, 2018
"Bringing design on an equal eye level with technology and with business is the starting point."
Sabrina Mach Nina WainwrightHow to Design Your Design Operating Model
September 29, 2021
"We gather on the traditional land of the Karnasi and the Lonepe peoples, honoring with gratitude those who stewarded this land."
Dave MaloufClosing Keynote: Amplify. Not Optimize.
October 24, 2019
"If I don’t make a dollar doing this, I’ll be okay, but I actually am making a dollar doing it."
Greg PetroffExit Interview #1: Greg Petroff: From Silicon Valley Executive to Sonoma County Possibilitarian
September 24, 2025
"Standard design research looks for pain points, not harms, and harms often cannot be identified in typical user research."
Alexandra SchmidtWhy Ethics Can't Save Tech
November 18, 2022
"We act as the connective tissue that runs in our teams and help them run more efficiently."
Jilanna WilsonDistributed DesignOps Management
February 26, 2019
