Log in or create a free Rosenverse account to watch this video.
Log in Create free account100s of community videos are available to free members. Conference talks are generally available to Gold members.
How Atlassian is Operationalizing Respect in Research
Summary
In 2020, the Atlassian Research Operations team is shipping a program of work to deliver respect in research. From gaining informed consent to handling personal data, Theresa Marwah and her team are putting systems and practices in place to respect the privacy of their participants and exceed regulation.
Key Insights
-
•
Consent in research is more than a form; it is a multi-step practice requiring participant understanding and trust.
-
•
Legal teams focus on risk mitigation, while researchers focus on ethical best practices, creating a necessary balance.
-
•
Atlassian created a single, interactive consent form to cover multiple research scenarios without overwhelming participants.
-
•
Integrating research tools like Zoom with video asset management platforms reduces data leakage risk and streamlines workflows.
-
•
Mapping research data journey and governance helps researchers understand data types, sensitivity, and secure handling requirements.
-
•
Anonymous participant IDs enable tracking consent and data usage without compromising participant identity.
-
•
Collaborations between research, legal, procurement, and data security teams are critical for operationalizing respect.
-
•
There are about 24 different consent scenarios, showing the complexity in managing diverse participant types and compliance needs.
-
•
Operationalizing respect is about repeatable, standardized, and scalable research activities that build trust at scale.
-
•
Scaling qualitative research requires thoughtful metadata taxonomy, well-integrated tools, and attention to participant engagement frequency.
Notable Quotes
"Consent is more than a form, consent is a practice."
"We want participants to feel like they are an extended member of our team, part of a trusted inner circle."
"Legal focuses on risk mitigation; research focuses on ethical best practices."
"If participants want us to delete a video, we’re going to delete their video, even if legally we don’t have to."
"Building respect is the foundation to get insights that truly help us deliver to our customers' needs."
"We had 24 different consent scenarios but wanted to avoid a 15-page form that scares participants."
"We use Zoom waiting rooms to anonymize observers and create space for private consent conversations."
"Touching data locally — like landing on hot lava — poses risks; we want strict data movement protocols."
"Partnership is everything; to operationalize respect, legal, privacy, procurement, and research must collaborate."
"Scaling qualitative analysis means managing large amounts of video and transcript data while preserving context and security."
Or choose a question:
More Videos
"Can you show me your thought process? That’s really critical as the ability to articulate themselves."
Adam Cutler Karen Pascoe Ian Swinson Susan WorthmanDiscussion
June 8, 2016
"This DP&M tool is not just another knowledge base, it’s a living database that supports managing relationships and parsing information into views tailored to user roles."
Ellie Krysl Jon FukudaPlanned Right. Managed Right. Designed Right.
June 6, 2023
"Empathy isn’t about absorbing everyone’s emotions; it’s about shifting from problem empathy to solution empathy."
Anat Fintzi Rachel MinnicksDelivering at Scale: Making Traction with Resistant Partners
June 9, 2022
"Carol was really grateful for our conversation."
Randolph Duke IIWar Stories LIVE! Randy Duke II
March 30, 2020
"The neutral zone is like being dead in a coffin above ground, waiting for a sign to rise."
Maria GiudiceEmpowering change: Reigniting purpose, passion and impact in research
March 13, 2025
"One of the biggest problems was the gap between what designers designed and what got built."
Nalini P. KotamrajuAn Organizational Story: Salesforce Lightning Design System
June 9, 2016
"We have the responsibility to redistribute our power and include those who have a stake in the work we do."
Aaron Stienstra Lashanda HodgeLeveraging Civic Design to Advance Equity and Rebuild Trust in the US Federal Government
December 8, 2021
"The goal of war gaming is to provide better quality information at the right time for better decisions."
Terry BuckmanWargaming (An Introduction)
August 10, 2023
"The more generous you are, the more those around you shine and everyone benefits."
Jess GrecoClaiming your power: Practical tools for amplifying your unique voice
March 13, 2025