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Summary
In 2020, the Atlassian Research Operations team is shipping a program of work to deliver respect in research. From gaining informed consent to handling personal data, Theresa Marwah and her team are putting systems and practices in place to respect the privacy of their participants and exceed regulation.
Key Insights
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Respect is foundational for building trust with research participants.
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Informed consent should be viewed as a practice, not merely a form.
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Operationalizing research requires collaboration across multiple teams, including legal and data governance.
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Clear communication of expectations helps create a trusting environment for participants.
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Data privacy compliance in research is increasingly important due to evolving regulations like GDPR and CCPA.
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Digital tools must align with data governance policies to prevent data leaks.
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Understanding the landscape of data types and their sensitivity is essential in research.
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Training researchers on data handling and privacy best practices is vital for operational effectiveness.
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Developing automated solutions reduces the risk of human error in data management.
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Integrations between research tools can streamline processes and enhance compliance.
Notable Quotes
"Respect is the foundation for trust in our research practices."
"Operationalizing respect means defining repeatable, standardized actions for our participants."
"Informed consent is more than a form; it’s a practice that requires time and transparency."
"We want our participants to feel like they’re part of an inner circle in our research efforts."
"Our job is to deliver high-quality insights while respecting privacy and ethical standards."
"Collaboration between research and legal teams is essential for effective consent practices."
"Digital signatures and consent agreements must be designed with user experience in mind."
"Atlassian is committed to deleting data if requested, demonstrating our commitment to participant rights."
"Data governance is not just about compliance; it’s about authenticity in our relationships with participants."
"Creating scalable research solutions requires thoughtful planning and the right tools."
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